Hi
The version currently waiting for review is 1.2.6 (basically the 1.2.5 with a critical bug fix for OS 10.9 and previous). Since we didn't wanted people with those systems to buy the app with such bug we removed it while Apple reviews and approves this quick fix.
It's been a journey since version 1.0 that was released in 2013. Most updates were to fix reported bugs and others to add requested features such as opml export
We try to reply and answer everyone and try to solve problems and implement requested features but if you notice in the app store (when the app is back online) besides those users that claim that we supposedly don't give support you may also easily find many users that praise our support and continuous development. There's also those users who give bad ratings and then innocently reference other apps...
"Continuous development ★★★★★
by OlivSoil - Version - 1.2.2 - Jan 31, 2014
Great to see that the developers keep improving the app! Ive seen on their blog that an iPad version is coming alive. Hopefully as beautiful as this one?"
"Grew into a gem ★★★★★
by - Version - 1.2 - Aug 13, 2013
Delineato has rapidly gone beyond its early issues and has become a real gem. This independent developer deserves a lot of support for creativity and responsiveness."
"Okay, nice update, getting good now ★★★★★
by shgreen123 - Version - 1.2 - Jul 8, 2013
Previously a bit rough around the edges, with too many disconects and one way streets, such as the inability to change shapes, formatting disconnects, etc., the latest update has turned Delineato into a serious contender. "
"Fast & Useful: PARTIAL UPDATE ★★★★
by Jamaica Blue - Version - 1.2 - Sep 8, 2013
What it does - it does well. The methodology really doesn't get in your way! It does not mean that this is basic: The tools are really pretty well organized & you can dress up the charts easily. The tool is quite good & getting better. I can't say that I would use it for a lot of charts which may grow in scope, or need more whiz bang eye candy, but that is changing as the app development appears to be ongoing. "
Above are just some examples but I guess that an app that has more than 64 reviews and ratings worldwide (mostly in US) and is given a solid 4 star-rating is not a bad, buggy, unuseful app.
Of course there are bugs and will be because software development isn't linear, plain and easy. Things that work perfectly on 10.10 may not work on 10.9 and so on. Even things that work on an iMac with 10.9 and on a Macbook with 10.9 might work differently and one with problems and the other without.
Again, we try our best and we're now focusing back on the Mac version and I can guarantee that at least 90% of the support emails are replied since I'm not sure if we missed any, if the people didn't got the reply or if the mail never arrived to us.
Best regards