Anyone angry can go ahead and send this to:
umatter2charter@chartercom.com
"
You may want to forward this message to someone who is familiar with the Apple TV issue that plagues Charter.
https://forums.macrumors.com/threads/1599328/
Above is one of many forum threads started by people who are displeased with your stance on HBO Go and Apple TV. I'm outraged at your lack of compassion and empathy for your customers. Lying on the phone to paying customers by saying "Apple is blocking progress towards HBO Go authentication via Charter" makes you look like crooks, and ineffective ones at that. These people clearly already pay you for HBO, cable, and internet, so taking it away on what might be their only device is a little perplexing.
By dictating certain devices are compatible you either:
1.) Alienate potential and current customers away from your brand (to one that supports it [you are the ONLY provider that doesn't, it would be a different story if you were not]) and/or
2.) Encourage people to not purchase, or even cancel, HBO because their Apple TV doesn't support it (you can't change an Apple fanboy's mind, sorry to be the one to tell you). They already have Netflix, Hulu, YouTube, and all the other built in apps and channels that Apple seemed to convince other companies to permit.
There is simply no reason that customers can use other Apple products with HBO Go (iPad, iPhone, Mac desktops and notebooks, probably iPods too, tablets, PCs, even other smartphones), yet can't use an Apple TV to display the exact same image on the same TV without having to reroute through Airplay or an HDMI (still not as good as the Apple TV image). Well, there is one reason, it's greed, and it's all yours.
If every other HBO provider could find a way to negotiate with Apple, there's clearly a bad apple in the bunch, and it's not Apple.
It's simply illogical. Admit defeat and provide your customers the service they deserve, not whatever you can get paid more for. Even if you think that the Apple TV somehow infringes on your DVR business, there are remedies. For example, one solution could be to offer of cheaper DVR models with higher profit margins to those with Apple TVs (or other similar devices) already. They'll use them less frequently, so the complaints on storage and other aspects will be seriously toned down while you enjoy the benefits of happy customers, less slander, increased/positive public appearance, and higher profit. You can even make a big deal about how HBO Go is now active and make yourself look good. Well, maybe...
Sincerely,
Awestruck individual
"