To all the people freaking out on OP: Guess what, nobody made you reply to this thread.
No, but the OP did open a thread here, and the whole idea of having a discussion forum is for people to discuss. Even if you get an answer you don't like.
If you don't want to help, then don't type a reply, its not that hard. Don't tell him to "Call Apple and find out."
Actually, many people on here HAVE helped, by telling the OP the correct answer: they're past their return period. No more exchanges. Stop obsessing.