Returning iMac to store... quick questions.

AlexJaye · Dec 27, 2012, 05:35 PM

I've decided to return my iMac to the Apple Store this weekend (within the 1st 14 days). I haven't returned an Apple product before so I'm unsure.

Do I need to make an appointment with the genius bar or can I just walk in with the iMac in the box and tell them I'm wanting to return it?

Also, do I need to do anything special with the iMac before I return it?

Thanks!

bobright · Dec 27, 2012, 05:43 PM

Just curious why are you returning?

AlexJaye · Dec 27, 2012, 05:52 PM

Quote:

Originally Posted by bobright

Just curious why are you returning?

It's actually been giving me problems. Sometimes when I go to turn it on I have to press the power button dozens of times and it will freeze up. It also shuts down randomly on its own. Not my cup of tea.

knoxtown · Dec 27, 2012, 05:54 PM

Quote:

Originally Posted by AlexJaye

It's actually been giving me problems. Sometimes when I go to turn it on I have to press the power button dozens of times and it will freeze up. It also shuts down randomly on its own. Not my cup of tea.

Lol

Roller · Dec 27, 2012, 05:58 PM

Sorry you're having problems. Are you returning it for a refund or exchanging it? Either way, I'd re-box the iMac and bring any paperwork (receipts, etc.).

I don't think you have to make an appointment, but if the store you're going to is busy, it might be faster that way.

Dec 27, 2012, 05:35 PM	#1
AlexJaye macrumors regular Join Date: Jul 2010 Location: Texas	Returning iMac to store... quick questions. I've decided to return my iMac to the Apple Store this weekend (within the 1st 14 days). I haven't returned an Apple product before so I'm unsure. Do I need to make an appointment with the genius bar or can I just walk in with the iMac in the box and tell them I'm wanting to return it? Also, do I need to do anything special with the iMac before I return it? Thanks! __________________ Bette Davis, we love you.
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Dec 27, 2012, 05:43 PM	#2
bobright macrumors 68030 Join Date: Jun 2010	Just curious why are you returning?
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Dec 27, 2012, 05:58 PM	#5
Roller macrumors 6502a Join Date: Jun 2003	Sorry you're having problems. Are you returning it for a refund or exchanging it? Either way, I'd re-box the iMac and bring any paperwork (receipts, etc.). I don't think you have to make an appointment, but if the store you're going to is busy, it might be faster that way.
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