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Old Oct 10, 2013, 08:18 PM   #226
Acorn
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unfortunately these owc drives still use crappy sandforce controllers. so they can still fail like all the mac air toshiba sandforce ones that have been failing. almost all within 14 months. it seems the only safe way to avoid the failing issue again is to purchase a samsung drive either from ebay or a reseller.
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Old Oct 11, 2013, 09:39 AM   #227
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Quote:
Originally Posted by Acorn View Post
unfortunately these owc drives still use crappy sandforce controllers. so they can still fail like all the mac air toshiba sandforce ones that have been failing. almost all within 14 months. it seems the only safe way to avoid the failing issue again is to purchase a samsung drive either from ebay or a reseller.
It's not the Sandforce controller failing, as I believe they're used on the Sandisk too. Sandforce is actually quite good...
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Old Oct 11, 2013, 10:43 AM   #228
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Quote:
Originally Posted by mattferg View Post
It's not the Sandforce controller failing, as I believe they're used on the Sandisk too. Sandforce is actually quite good...
The sandisk SSD's in our MBA's thankfully use Marvell controllers, not sand force.

Courtesy of ifixit.com, the SSD in the middle is a Sandisk 128gb module pulled from a 2013 MBA 11.



Notice the Marvell controller.

Been through many SSD drives over the last 4 years. Not one Intel, Samsung, Marvell controlled SSD failure, but have had several Sandforce based drives from several manufacturers die on me.
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Old Oct 13, 2013, 10:33 PM   #229
l.a.rossmann
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A few things.


Quote:
Originally Posted by macneubie View Post
Wow, it sure looks like a dodgy company that suppresses negative reviews and promote the good ones.
Do you go to restaurants and see a bunch of 1 star reviews posted on the wall?

DODGY is a company that offers macrumors $5000 to remove all threads badmouthing OWC.

INSANITY is allowing scarring, bad reviews of a product to be featured on the product's sale page.

BUSINESS SENSE is only having positive information about the product on the product page.

You probably won't see Obama being eulogized by Ann Coulter, nor will you walk into a restaurant or a bar with a ton of 1 star editorials on the wall. Toyota dealerships don't advertise that cars with faulty computers had nonfunctioning brakes that killed Americans. This is all fair game. On one's own turf, they can hide bad reviews.

Is it dodgy for any type of ad press to be silenced? Yes. But that's not what's being done here.

Quote:
Originally Posted by 53x12 View Post
Well said. I dont think this is as isolated as Grant wants us to believe:

Mediacomposer
aleni
mikeruoc
drinkjetfuel
mordichka

Have all had problems. That is 5 and I bet there are more out there that have not posted to the thread.
That's five people. Maybe even ten by the time of this post. Out of thousands, tens of thousands of this product that have been sold. This is not a real sample size to determine a problem.

Of course people have problems. And when you have a thread discussing a problem, all the "me too!!" people will flock to it, to say, yes, I had that problem as well. This is to be expected, because it's a mass manufactured product. Anytime you do something in volume, you have lots of pissed off people. This does not make it true. What we see are the complaints, what we don't see are the thousands of other happy users, because they aren't registering to say "I didn't have a problem, it worked" on macrumors.

For all we know this SSD is a steaming pile of *******. I'm not defending OWC, I'm stating that FIVE PEOPLE'S complaints is not a damning death sentence to the product. It means five people claim to have a problem with it.

Quote:
Originally Posted by dshack View Post
Does nobody at OWC test these before putting them in boxes?
Another business reality to break out here.

99.9% of the electronics you buy have never been tested before you turn them on.

This is the ONLY way to compete in an industry where every cent matters. Where you have to buy a $120 product and sell it for $130 w/ free shipping to compete.

Look at the financials for some electronics retailers. Newegg will gross 2.4 billion and net maybe 20-25 million off of that. This is under 1% profit margin. 1% profit margin does not mean you can hire a tester to open every single product and test it.

If you want to damn every company that does not personally test products before shipping them to you, go back to spending $7000 on an HDTV or $12,000 on a computer. We as a society have decided we would rather have cheap and hope we're in the 99% of the lucky than spend tons of money to have a 100% guarantee that we'll be happy the first time. It's a good compromise.

Quote:
Originally Posted by adcurtin View Post
I just got my SSD and envoy today. Verdict: STAY THE HELL AWAY FROM THIS PRODUCT. Both the SSD and the Envoy had / have issues, and not just QC issues, but design issues. I will update with further info when I get home and do some more diagnosis. I have also email OWC to tell them to pull the product (fat chance, but they need to).

As you can see from my previous posts, I was defending OWC, so this isn't a bias against them or anything.

Here's what happened:

First, the screwdrivers aren't labelled, so it's difficult to tell which one is torx and which one is pentalobe. Really minor, but still could be better. This has no real bearing on my opinion of the product though.
adcurtin has many posts in this thread. I am going to simplify it for anyone who hasn't gotten far enough to read all of them.

Some people get free screwdrivers and think "thank you!"

Some people get free screwdrivers and complain, "AND THEY'RE NOT EVEN LABELED?!!!"

He is telling you that he is the latter. What OWCgrant wants to say, but unfortunately would get fired for wording it like that, is It is not a stretch that someone who can barely tell torx from pentalobe can't plug an SSD in all the way.

ust read the above - he is complaining about the labels on the free screwdrivers.

Quote:
Originally Posted by inlinevolvo View Post
It is a mistake for any company rep to solve a problem over a public thread. We are glad you read, but don't try to solve the issue on a forum. That is the real lack of professionalism here. Hopefully lesson learned.
IMO, it is a good idea to post a basic set of advice to ease customer concerns and present one's side of the story professionally. This is what OWCgrant did. Once people start trolling about your unlabeled screwdrivers, just call it a day.

I think OWCgrant has done an excellent job of biting his tongue in spite of some of the asinine crap in this thread, and think it's great that they actually give a damn about their image enough to reach out & try to solve problems on public forums. OCZ used to(and probably still does) this, and it's why a ton of people owned nothing but OWC memory & power supplies 2005-2010.. same here. DFI raked in money in the mid 2000s off the lanparty boards because people knew they could go to DFI-street and get support for their products.

Last edited by l.a.rossmann; Oct 14, 2013 at 12:24 AM.
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Old Oct 15, 2013, 04:11 PM   #230
henryonapple
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these drives get 3 years warranty though right?
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Old Oct 29, 2013, 03:17 PM   #231
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Quote:
Originally Posted by OWC Grant View Post

Sorry to hear of your experience with our drive. As you are likely aware, SSDs do run far cooler than a traditional platter based drive so just odd your machine would overheat. Really a bummer when the unexpected happens.
i have had a 480gb retina ssd from owc and i measure temperatures of 57C with a laser therm. on the surface of the memory chips.

this is the 3rd ssd replacement i have had.

your ssd's do not last , my company has 6 of them and 4 have been returned 1 time each and mine 3 times.
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Old Oct 29, 2013, 06:43 PM   #232
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Quote:
Originally Posted by MacModMachine View Post
i have had a 480gb retina ssd from owc and i measure temperatures of 57C with a laser therm. on the surface of the memory chips.

this is the 3rd ssd replacement i have had.

your ssd's do not last , my company has 6 of them and 4 have been returned 1 time each and mine 3 times.
how was your return experience with them?
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Old Oct 29, 2013, 07:31 PM   #233
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Originally Posted by henryonapple View Post
how was your return experience with them?
its been ok , i pay 30$ to ship it there every time so i am into almost 100$ in returns on my already expensive 750$ drive.

most would call it quits by now.
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Old Oct 30, 2013, 01:49 PM   #234
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Originally Posted by mattferg View Post
Sandforce is actually quite good...
Sandforce is absolute junk... just say no to them. People use them cuz they're a cheap way to get a controller and some memory chips on a PCB and call it an SSD they made, but its exactly that... just a kit to build/market SSDs to the ignorant. Its the same mess you get with Windows, Intel CPUs, 3rd party motherboards, and components from all over the place cobbled together to make a PC.

And look what happened to Intel SSDs after they put in Sandforce controllers? Failures galore... and their rock solid reputation with SSDs from the X25 days totally ruined.
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Old Mar 14, 2014, 03:21 PM   #235
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Not sure if this is the best place to post...
Looking for 240GB SSD for my 2012 Macbook Air. I have been looking at the OWC since it seems to be the only option I can find online. But this thread has convinced me otherwise.

There are several mentions of getting some other drive somewhere else. I haven't been able to find any other SSD to fit in the 2012 Macbook Air. Where can I find other alternatives?

Whats the deal with the pricing too. I've seen 240GB SSDs running as low as $110, but the OWC is $260. Why more than double the price?

Thanks
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Old May 6, 2014, 02:48 AM   #236
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As a posted here http://forums.macrumors.com/showthread.php?t=1731143

I have had two OWC drives FAIL, one just over a week old and the other (a replacement for the first) just under one week.

They are crappy products... I'm just so glad that another company (Transcend Drives) is giving us Macbook Air owners another option now.

Thanks for the warning ... I just wish I would have seen it before my purchase and before my over $500 loss.

Thanks
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Old May 6, 2014, 03:13 AM   #237
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Follow up:

Just for fun - I wrote the Transcend Sales Department asking if I could return my OWC drive to them instead for a discount... I will see what they say.

Thanks
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Old May 17, 2014, 11:02 PM   #238
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Quote:
Originally Posted by neteng101 View Post
Sandforce is absolute junk... just say no to them. People use them cuz they're a cheap way to get a controller and some memory chips on a PCB and call it an SSD they made, but its exactly that... just a kit to build/market SSDs to the ignorant. Its the same mess you get with Windows, Intel CPUs, 3rd party motherboards, and components from all over the place cobbled together to make a PC.
I can't remember the last PC I bought with Windows, an Intel CPU, and a "third party motherboard" that had GPU defects left and right for four years running.
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Old May 20, 2014, 11:33 PM   #239
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Originally Posted by dmelgar View Post
I haven't been able to find any other SSD to fit in the 2012 Macbook Air. Where can I find other alternatives?
Get a genuine Apple drive, from someone who upgraded theirs to 512.
Check eBay or post a wanted ad in the marketplace.
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Old May 21, 2014, 01:04 AM   #240
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^^^^Today that's a totally bogus answer. The Transcend SSD solution fits and works great. And it is priced right.

http://forums.macrumors.com/showthread.php?t=1729071

Lou
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Old May 31, 2014, 08:36 AM   #241
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Thumbs down 3 Strikes...

My 3rd Aura 240GB failed in April. I took it out, put back the Apple 128, and fumed/pouted til the end of the semester.

Now I'm ready to fight. How do I get OWC to give me a refund (as opposed to a replacement)?
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Old May 31, 2014, 11:31 AM   #242
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^^^^I think you waited too long. I had an OWC SSD in my MBA (also back in April) The darn thing was too tight, ran hot, and had to be reformatted twice. When I went to return it one week later, OWC wanted me to pay for return postage and wanted to charge me a restocking fee. I elevated my discussion within OWC, and ultimately got that decision reversed. They sent me a label by eMail and refunded me the full price. OWC, IMHO, is not a good company to do business with, very unfriendly policies, and I have my doubts about their quality. My MBA now has a Transcend SSD and is running like a charm.

However, since this was you third replacement, I would elevate your discussion within OWC and demand a REFUND!!!!!! Threaten them with the BBB, and tell them you'll post your experiences on the web - HERE - and other Mac sites. Insist, but don't let it elevate into anger.

Lou

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Old Jun 1, 2014, 07:28 AM   #243
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However, since this was you third replacement, I would elevate your discussion within OWC and demand a replacement. Threaten them with the BBB, and tell them you'll post your experiences on the web - HERE - and other Mac sites. Insist, but don't let it elevate into anger.
But my issue is I don't want another one of the Auras.
I know I'm outside of whatever return policy window they have, but my thought is -- given that these drives are demonstrably unreliable, just give me a credit or something. Just don't send me another one of those booby traps.

Oh well, see what they'll say. Stay tuned...
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Old Jun 1, 2014, 11:29 AM   #244
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Originally Posted by expendableboy View Post
My 3rd Aura 240GB failed in April. I took it out, put back the Apple 128, and fumed/pouted til the end of the semester.

Now I'm ready to fight. How do I get OWC to give me a refund (as opposed to a replacement)?
im with you 100%

there ssd's are crap , i have had 5 replaced now.

im at the point where i feel this SSD is unusable and completely not reliable.
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Old Jun 1, 2014, 04:24 PM   #245
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But my issue is I don't want another one of the Auras.
Sorry I tryped it wrong - I meant REFUND!!!!!
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Old Jun 11, 2014, 08:00 AM   #246
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Originally Posted by flowrider View Post
Sorry I tryped it wrong - I meant REFUND!!!!!
i guess were not only a few with bad drives , i have found ALOT now.

its possible we can get this to class action status.

they have sent me 2 ssd's that were bad out of the box.
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