HELP!!!! iTunes Account Hacked :/

Battlefield Fan · Feb 24, 2012, 12:59 PM

Alright so somehow my account has been hacked. I received an email saying a purchase of 掌上三国. I have automatic downloads and sure enough there was some game in a different language downloaded to my phone. I immediately changed my password to an even stronger password. Unfortunately the thief was able to to buy two in app purchases of $9.99 and $4.99. This took away from a gift card I had redeemed.

How do I contact Apple to tell them my account has been compromised and money stolen from my account? Thanks.

AdeFowler · Feb 24, 2012, 01:09 PM

Assuming you're in the USA:

http://www.apple.com/support/itunes/contact/

Battlefield Fan · Feb 24, 2012, 03:02 PM

Quote:

Originally Posted by AdeFowler

Assuming you're in the USA:

http://www.apple.com/support/itunes/contact/

Thank you. I filed a claim.

LostSoul80 · Feb 24, 2012, 03:04 PM

Just curious... Are you on Snow Leopard?

Cougarcat · Feb 24, 2012, 09:44 PM

Did you happen to have credit on your account? Hackers will go after accounts with a good amount of credit. Happened to me after I applied a $100 gift card.

Battlefield Fan · Feb 24, 2012, 11:01 PM

Quote:

Originally Posted by LostSoul80

Just curious... Are you on Snow Leopard?

No. Lion 10.7.3

Quote:

Originally Posted by Cougarcat

Did you happen to have credit on your account? Hackers will go after accounts with a good amount of credit. Happened to me after I applied a $100 gift card.

I just applied a $20 gift card.

Now Apple is saying my account has been disabled :/ ugh this is a mess.

AdeFowler · Feb 25, 2012, 05:39 AM

Quote:

Originally Posted by Battlefield Fan

No. Lion 10.7.3

I just applied a $20 gift card.

Now Apple is saying my account has been disabled :/ ugh this is a mess.

I think they'll re-enable it once the issue's solved. Good luck.

shinerburke · Feb 26, 2012, 09:51 PM

I had the same thing happen two weeks ago. Jackass that did it purchased 2 $20 iTunes cards.

I contacted Apple Support and they disabled my account. I then contacted PayPal and they initiated an investigation. I changed my password, it was already 13 characters with mixed case and special characters, and asked Apple Support to enable my account.

4 days later PayPal finished up the investigation and put $40 back in my account.

Battlefield Fan · Feb 28, 2012, 03:45 PM

After having to reset my password 4-5 times and back and forth emails I finally got back my account, had it unlocked, and had the stolen amount reapplied to my account.

Still shocked as to how someone in China could guess my password but all is good for now...

Chris230291 · Feb 28, 2012, 04:14 PM

Well I'd assume they dont just guess haha. They probably bought the details online from someone who had hacked a database, or just done it themselves.

Theres a lot of dodgy stuff, that thankfully not many people know how to do.

Consultant · Feb 28, 2012, 08:18 PM

Quote:

Originally Posted by Battlefield Fan

After having to reset my password 4-5 times and back and forth emails I finally got back my account, had it unlocked, and had the stolen amount reapplied to my account.

Still shocked as to how someone in China could guess my password but all is good for now...

1. you've used the same password somewhere else that got compromised.

2. you've used a common password: http://www.tomshardware.com/news/imp...ords,9486.html

applesith · Apr 19, 2012, 09:32 PM

My account was just hacked the other day and i went through the reset password and got my money back.

My concern is that my ipad backs up to icloud. Could the person who had my account information access my backups?

I'm on the phone with apple now and no one there seems to know the answer nor are they able to see via IP where my account has been accessed.

Battlefield Fan · Apr 19, 2012, 11:06 PM

Quote:

Originally Posted by applesith

My account was just hacked the other day and i went through the reset password and got my money back.

My concern is that my ipad backs up to icloud. Could the person who had my account information access my backups?

I'm on the phone with apple now and no one there seems to know the answer nor are they able to see via IP where my account has been accessed.

I went through this same scared phase. Your apple account really contains a ton of sensitive info. I'd value it as my most sensitive asset.

Just set an extremely strong password. Mines really beefy now. I though about staggering my information across multiple iCloud accounts so that one cracked password wouldn't give everything away but I just decided to see how a super strong password works.

mrjones19 · Apr 22, 2012, 11:42 AM

hello.
Go to Apple - Support - iTunes - Contact Us and go through as you think you should, then just write in what happened along with your iTunes email and you will receive a full refund.

Michael.ross217 · Nov 26, 2012, 07:51 PM

Before you go after a small refund, make sure nothing was changed on your account. I got my refund of $5.34 and lost my account because the security questions were changed. Now since I can't answer my security questions, they say I can never retrieve my account. Now all updates to my I phone are unavailable and if I should lose my purchases for any reason, there is no way to retrieve it.

Feb 24, 2012, 12:59 PM	#1
Battlefield Fan macrumors 6502a Join Date: Mar 2008	HELP!!!! iTunes Account Hacked :/ Alright so somehow my account has been hacked. I received an email saying a purchase of 掌上三国. I have automatic downloads and sure enough there was some game in a different language downloaded to my phone. I immediately changed my password to an even stronger password. Unfortunately the thief was able to to buy two in app purchases of $9.99 and $4.99. This took away from a gift card I had redeemed. How do I contact Apple to tell them my account has been compromised and money stolen from my account? Thanks. __________________ 15" Macbook Pro Hi-Res, 2.3 GHz i7 QC, 16GB RAM, 480 GB OWC Mercury Extreme Pro 6G Xbench score: 426; 27" TB ACD; 27" MDP ACD; Black iPhone 5 64GB; White iPad 3 32GB LTE
	0

Feb 24, 2012, 01:09 PM	#2
AdeFowler macrumors Demi-God Join Date: Aug 2004 Location: England	Assuming you're in the USA: http://www.apple.com/support/itunes/contact/ __________________ 15” 2012 MacBook Pro \| Mac Pro 6-core \| 30” ACD 64gb 3g iPad and an iPod or two
	1

Feb 24, 2012, 03:04 PM	#4
LostSoul80 macrumors 65816 Join Date: Jan 2009	Just curious... Are you on Snow Leopard? __________________ Automatic Fans: UltraFan
	0

Feb 28, 2012, 03:45 PM	#9
Battlefield Fan Thread Starter macrumors 6502a Join Date: Mar 2008	After having to reset my password 4-5 times and back and forth emails I finally got back my account, had it unlocked, and had the stolen amount reapplied to my account. Still shocked as to how someone in China could guess my password but all is good for now... __________________ 15" Macbook Pro Hi-Res, 2.3 GHz i7 QC, 16GB RAM, 480 GB OWC Mercury Extreme Pro 6G Xbench score: 426; 27" TB ACD; 27" MDP ACD; Black iPhone 5 64GB; White iPad 3 32GB LTE
	1

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Feb 24, 2012, 09:44 PM	#5
Cougarcat macrumors 601 Join Date: Sep 2003	Did you happen to have credit on your account? Hackers will go after accounts with a good amount of credit. Happened to me after I applied a $100 gift card.
	0

Feb 26, 2012, 09:51 PM	#8
shinerburke macrumors newbie Join Date: Jun 2010	I had the same thing happen two weeks ago. Jackass that did it purchased 2 $20 iTunes cards. I contacted Apple Support and they disabled my account. I then contacted PayPal and they initiated an investigation. I changed my password, it was already 13 characters with mixed case and special characters, and asked Apple Support to enable my account. 4 days later PayPal finished up the investigation and put $40 back in my account.
	0

Feb 28, 2012, 04:14 PM	#10
Chris230291 macrumors member Join Date: Feb 2011	Well I'd assume they dont just guess haha. They probably bought the details online from someone who had hacked a database, or just done it themselves. Theres a lot of dodgy stuff, that thankfully not many people know how to do.
	0

Apr 19, 2012, 09:32 PM	#12
applesith macrumors 65816 Join Date: Jun 2007	My account was just hacked the other day and i went through the reset password and got my money back. My concern is that my ipad backs up to icloud. Could the person who had my account information access my backups? I'm on the phone with apple now and no one there seems to know the answer nor are they able to see via IP where my account has been accessed.
	0

Apr 22, 2012, 11:42 AM	#14
mrjones19 macrumors newbie Join Date: Apr 2012	hello. Go to Apple - Support - iTunes - Contact Us and go through as you think you should, then just write in what happened along with your iTunes email and you will receive a full refund.
	0

Nov 26, 2012, 07:51 PM	#15
Michael.ross217 macrumors newbie Join Date: Nov 2012	Before you go after a small refund, make sure nothing was changed on your account. I got my refund of $5.34 and lost my account because the security questions were changed. Now since I can't answer my security questions, they say I can never retrieve my account. Now all updates to my I phone are unavailable and if I should lose my purchases for any reason, there is no way to retrieve it.
	0

Similar Threads
thread	Thread Starter	Forum	Replies	Last Post
iTunes account hacked	greytmom	iPhone and iPod touch Apps	1	Sep 14, 2011 01:52 AM
Show updates for all iTunes account in library?	isaaclimdc	iPhone and iPod touch Apps	1	Feb 11, 2011 06:23 PM
itunes account hacked - be alert	cthoops	iPhone	34	Jan 31, 2011 03:17 PM
Common sign of iTunes account hacking?	JulianL	iPhone and iPod touch Apps	1	Dec 28, 2010 04:20 AM
iTunes account hacked...grr.	gloss	Mac Applications and Mac App Store	5	Dec 27, 2008 10:06 AM