Originally Posted by pommephone
Just got off the phone with "Ron" at Applecare. The basic Applecare IS available for AT&T refurbished iPhones.
The Applecare PLUS is only available if you were lucky enough to get a refurb that is within 30 days of its original purchase- so basically NOT for ACPlus.
Originally Posted by iJimrod
Just some closure on my AT&T adventure...
Ordered a 16 gig white refurb iPhone 5 on friday. They said it would qualify for Apple Care Plus.
Recieved and activated it on monday. It was an AT&T refurb. Not an Apple refurb.
Called Apple on tuesday morning to check Apple Care Plus eligibility. Not eligible, past 30 day limit.
Returned refurb to AT&T. Purchased a new iPhone 5. Purchased Apple Care Plus.
And, All is Well!!!
Good Luck All, Jim
As others have stated, a refurbished iPhone purchased from ATT is apparently an ATT refurb, basically checked and inserted into a generic box. Not authorized by Apple at all. Scratches are likely, in my case of a refurbished white 16GB iPhone 5 purchased from ATT on Black Friday there are several small scratches on the Apple logo on the back, and a hairline barely visible scratch on the display glass. The headphones appeared to be repackaged by ATT, but still had the Apple hard case (if they have been used by someone else, that's disgusting). The power adapter and Lightning cable may have been repackaged, but were in original Apple wrappers.
Because it was intended as a Christmas present, I only verified that the phone powered on and worked, and did not get it working on ATT service. Sadly, I waited beyond ATT's 14-day return policy to find out that my phone was originally purchased Sept 21, and I thus did not qualify for AppleCare+. My standard warranty from Apple expires Sept 21, 2013. ATT's 90 day warranty for refurbished products is useless here, as they will just send me to Apple. I've been back and forth with ATT and Apple's Agreement Administration team, and this is the case. Frustrating to say the least, having owned every iPhone and been an ATT/Cingular customer for over 10 years. After threatening to move to Verizon, ATT gave me $100 off my phone bill. Hardly satisfactory. You better bet I'll be threatening the Verizon move next time I don't qualify for full discounted iPhone pricing when the next iPhone comes out. Ah, first world problems.
Originally Posted by jmagg
I finally received my iphones after many hours on the phone and then they messed up the activation, had to go to the store and get a new Sim card, but anyway, I plugged my serial numbers into the web site and it says I have applecare plus on one of them, expires in 2014. Does that mean the AC+ was transferred to the refurb?
This likely means that the original purchaser got AppleCare+ on the phone and it didn't get taken off/refunded for some reason. If the AC+ doesn't get taken off later, you might be one of the lucky few. Congrats.