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Old May 22, 2012, 08:15 PM   #1
P4G
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EyeTV crashing on recording

Hi all,

I use a MacMini 2011 to record tv using EyeTV. It works really well, but occasionally EyeTV crashes when its recording. It appears to only happen when I turn the TV off and I am guessing it is because the MacMini is then changing the screen resolution which is somehow upsetting EyeTV.

The MM is connected to a receiver via HDMI which is then connected to the tv also via HDMI.

Any ideas on how to stop the MM from changing the screen resolution?

Cheers,
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Old May 22, 2012, 11:20 PM   #2
TinHead88
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Try Elgato support. They might know what's going on. I've been having a different problem with EyeTV where the recordings just keep going despite the correct settings for start and duration. I removed logmein (a VNC tool) and things seem to be back to normal.

Take a look at any apps that might be causing a conflict. I have not found any problems with the screen being on or off and EyeTV on my mac mini setup.
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Old May 23, 2012, 07:03 AM   #3
EvilC5
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good luck getting a real answer from Elgato forum's, I was having issues and posted my problem over there and never really got any answer other than send logs.

I reverted back to a much older version on the eyetv software and it fixed my issue and now I just wont let it update.

I cant see why the HDMI cable would cause the issue, my eyetv is component to usb to my mini. I have a monitor hooked up via mini port and my tv hooked to it via HDMI and I cant remember it ever having this issue. Do you have "control over HDMI" on the receiver turned on?
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Old May 23, 2012, 05:47 PM   #4
P4G
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Thanks for your responses. I have tried Elgato support before and they were helpful but didnt solve the problem.

I occasionally see the issue where the recording doesnt stop. Here that occurs if the EyeTV thinks I want to change channel in the middle of the recording (I a guessing it is getting a change channel message from the remote control when I am trying to control some other device)

I use Apple Screen Sharing so if Logmein was causing a problem, then this too might be an issue.

I will have to check what the settings on the Receiver are set too.

I guess the good news is it is not a widespread issue.
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Old May 23, 2012, 08:40 PM   #5
TinHead88
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I use Apple Screen Sharing too but the problem of the recording not stopping only appeared after I had installed Logmein.

Also, recording is fine with the TV on or off on my setup. I have the Mac Mini connected to a Samsung Plasma via HDMI.

If you haven't already tried:
-use a different drive to test recording
-remove all traces (especially preferences) of EyeTV and reinstall clean then test with a simple recording schedule (don't use your old schedules)
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Old Feb 28, 2013, 11:57 AM   #6
gfbane
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Me too.

I have this issue every other day or so. it happens when I either turn my TV off or on. I keep sending the reports to EyeTV but I have not seen any responses in Elgato's forums.

I have submitted a ticket to Elgato and will update if I get any results.
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Old Mar 1, 2013, 08:15 AM   #7
P4G
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Quote:
Originally Posted by gfbane View Post
I have this issue every other day or so. it happens when I either turn my TV off or on. I keep sending the reports to EyeTV but I have not seen any responses in Elgato's forums.

I have submitted a ticket to Elgato and will update if I get any results.
I haven't seen the problem for a while, - since I moved the Mac mini away from the tv and connected it to a monitor.
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Old Mar 1, 2013, 11:16 AM   #8
ReggaeFire
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Quote:
Originally Posted by gfbane View Post
I have this issue every other day or so. it happens when I either turn my TV off or on. I keep sending the reports to EyeTV but I have not seen any responses in Elgato's forums.

I have submitted a ticket to Elgato and will update if I get any results.
Oh wow. That's probably what's been going on with my EyeTV. I recently upgraded from a 2008 mini to a 2012 model and EyeTV has been a mess ever since. It never occurred to me that it might be being caused by my switching from Mini-DVI to HDMI, I just know that I have to often restart EyeTV in the evening or else nothing gets recorded.

Elgato has been useless (as always), I filed a ticket and then sent them logs and never heard a word back (other than "try reinstalling"). I'll have to experiment with this over the weekend.
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Old Mar 2, 2013, 02:57 PM   #9
gfbane
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yeah, they had me back up my setting sand then reinstall. I have done this and haven't seen the issue since. Granted there weren't that many things recording this week. I will keep an eye out to see if this is still happening or if the reinstall resolved it.

Also, I am using a mini-DVI to DVI into a DVI to HDMI adapter. I could try a DP to HDMI adapter but I don't think I should have to. Like I said if I see it happening again, I'll report back.
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