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Old Jun 21, 2012, 05:22 PM   #26
asattwanger
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My $1000 LG washer came with a ever so slight dent in the very front. To the point I might not have noticed it right off, but the installer showed it to me. He offered to remove it and bring a replacement within 24hrs or give me a refund bill for $150. 15% off was a good deal on top of the deal I got over the holiday.

Point is things happen and things happen to things that are new. If it happens before you take true possession of it then the cost should be on the manufacturer. Period!!!!!

I'd take it back.

If mine {arriving in the morning} comes scratched I will be calling the Apple Hotline ASAP.
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Old Jun 21, 2012, 05:25 PM   #27
maflynn
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I'd say return it if you're not happy, though I wonder if the apple store reps may think you did it. I'm not saying you did but rather would hey be less inclined to take it back because it was scratched.
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Old Jun 25, 2012, 05:47 AM   #28
mixman
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Quite a riot discussing these matters! After most careful examination I spotted 4 cleanly cut scratches of different sizes, two on each side of the Apple logo about 10-15cm apart, formed as if the laptop had been traveling on rails.

Set the laptop for refund today.
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Old Jun 25, 2012, 05:54 AM   #29
theSeb
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Originally Posted by Intell View Post
If you buy a new car and the stitching on the driver's seat starts coming out within a week of purchase, do you take the car back and demand that they replace the seat? Most car dealerships will refuse to replace it over such a silly thing. Apple computers aren't all that premeium anymore.
Yes, I would. And they would replace the seat. That's how a warranty works. I am not sure where you buy your cars. Honest Joe's Second Hand Quality Cars?
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Old Feb 9, 2013, 09:35 PM   #30
Samtb
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What if these scratches were very small (a few mm) and only visible on close inspection under light. Would you still take it back?
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Old Feb 9, 2013, 09:43 PM   #31
Thors.Hammer
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What if these scratches were very small (a few mm) and only visible on close inspection under light. Would you still take it back?
Yea, this 7 month old thread needed revitalization.

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Old Feb 10, 2013, 09:55 PM   #32
Sean76
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Well I just picked up a brand new Macbook Air on Friday and noticed a scratch on the top part of the unit....Nope I didn't do it, and will deff be exchanging it tomorrow...A new $1,200 laptop should not have a single blemish IMO...
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