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Old Dec 1, 2012, 10:46 PM   #1
RKilbane20
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ATT unlimited data gone+200 dollar data shutoff.

So I've been with ATT since it was Cingular. My parents split their family plan after they got divorced without telling me. I've had unlimited data since the first iPhone. I get a text about 10 minutes ago saying I've exceeded 200 dollars in data and my account is shutoff. Well apparently I've lost my unlimited plan and I currently don't even have a data plan according to ATT's website. What are the chances ATT refunds the data charges and gives me my unlimited back.
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Old Dec 1, 2012, 10:49 PM   #2
Applejuiced
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You should call them.
Also it would be nice if they told you they were changing the account around and all the data changes.
You could have ported your number under your own plan or something.
Hope they will still let you have your unlimited data back.
Talk to a supervisor and explain what happened. Hope they help you out and understand your situation.
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Old Dec 1, 2012, 10:50 PM   #3
blueroom
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Your parents got divorced without telling you?
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Old Dec 1, 2012, 10:50 PM   #4
SomeDudeAsking
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As likely as a 5 inch iPhone. Your parents should have told you.
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Old Dec 1, 2012, 10:52 PM   #5
duneriderltr450
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Considering that you have to have a data plan with a smartphone I'd say that they will most likely refund it. Not sure about the unlimited.
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Old Dec 1, 2012, 10:52 PM   #6
RKilbane20
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I could sell my dads and my iPhone 5 to pay for the ETF and new iphones on Sprint or Verizon. The thing is you have to a data plan with an iPhone so this is ATT's fault when the accounts were split. I've used 4.7 Gigs of data since they turned LTE on in Columbus.
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Old Dec 1, 2012, 10:55 PM   #7
Applejuiced
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You have a very good point op.
Hope it works out.
Let us know how it went.
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Old Dec 1, 2012, 11:23 PM   #8
thekev
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Originally Posted by blueroom View Post
Your parents got divorced without telling you?
This could have been after he moved out, went off to college, etc. I don't think it's necessary to question the OP's personal life here.
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Old Dec 1, 2012, 11:28 PM   #9
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This could have been after he moved out, went off to college, etc. I don't think it's necessary to question the OP's personal life here.
They switched the cell phone plan without telling him! They didn't get divorced without telling him.
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Old Dec 2, 2012, 12:17 AM   #10
thekev
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They switched the cell phone plan without telling him! They didn't get divorced without telling him.
Doh! Swore I read that correctly. Okay I'm an idiot. It looked ambiguous when I read over it quickly.

I read

Quote:
after they got divorced without telling me.
which was obviously incorrect. AT&T is annoying. His parents may not have been properly informed of the scope of the changes made. Unlimited data was obviously a grandfathered feature. They should have been notified they'd lose it with the plan change, but AT&T does things like this. That's why I'm not with them.
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Old Dec 2, 2012, 09:29 AM   #11
Jtludwig
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Originally Posted by thekev View Post
Doh! Swore I read that correctly. Okay I'm an idiot. It looked ambiguous when I read over it quickly.

I read



which was obviously incorrect. AT&T is annoying. His parents may not have been properly informed of the scope of the changes made. Unlimited data was obviously a grandfathered feature. They should have been notified they'd lose it with the plan change, but AT&T does things like this. That's why I'm not with them.
Either AT&T didn't tell them, or in the heat of the divorce they just didn't care.
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Old Dec 2, 2012, 10:39 AM   #12
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Switch to the parent that got the unlimited plan in the divorce.
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Old Dec 2, 2012, 10:50 AM   #13
Carlanga
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Call AT&T and figure out why there is no data plan on your iPhone, then go from there. You should have been taken from an unlimited to one of their individual data plans.
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Old Dec 2, 2012, 10:58 AM   #14
iAll
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Call AT&T and figure out why there is no data plan on your iPhone, then go from there. You should have been taken from an unlimited to one of their individual data plans.
Generally AT&T doesn't allow you to have a smartphone without a data plan.
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Old Dec 2, 2012, 11:00 AM   #15
Interstella5555
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Originally Posted by RKilbane20 View Post
So I've been with ATT since it was Cingular. My parents split their family plan after they got divorced without telling me. I've had unlimited data since the first iPhone. I get a text about 10 minutes ago saying I've exceeded 200 dollars in data and my account is shutoff. Well apparently I've lost my unlimited plan and I currently don't even have a data plan according to ATT's website. What are the chances ATT refunds the data charges and gives me my unlimited back.
Call them, especially if you've been a customer that long. My plan didnt switch over correctly when the first iPhone came out and I ended up with ~$350 in data charges on my phone. I called CS and explained what happened and they refunded it, I'm sure this situation will qualify.
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Old Dec 2, 2012, 11:24 AM   #16
britboyj
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Changes to the overall plan should not not affect data on an individual line, unless whichever parent's line you're still a part of decided "Screw it, I'll go with share everything," in which case the CSR might have removed it from your line.
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Old Dec 2, 2012, 12:21 PM   #17
RKilbane20
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So I got some more details. They refunded my 200 bucks saying it was a "computer error". I still have no data and they dont know why. I'm on a 3GB plan now apparently. When we split the accounts my brother made sure I would not lose my data if I stayed on the original account and not the new one. Well those morons at ATT switched me to the new one which canceled out my unlimited plan. So now I'm gonna have to be on the phone for god knows how long to get this crap figured out.

PS. I knew about the divorce, I'm currently a junior in college so didn't know plans were changing which is something I should of been told.
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Old Dec 2, 2012, 12:46 PM   #18
Applejuiced
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Stay on it man.
Hope someone helps you to get your old unlimited plan back.
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Old Dec 2, 2012, 01:23 PM   #19
Carlanga
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Originally Posted by iAll View Post
Generally AT&T doesn't allow you to have a smartphone without a data plan.
That is the whole reason why I told him/her that.
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Old Dec 2, 2012, 01:28 PM   #20
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They switched the cell phone plan without telling him! They didn't get divorced without telling him.
Haha I read it wrong too. I could have sworn the other.

But anyway the best thing to do is go to AT&T online chat help and they can tell you what they can do.

The best part is that if you get a butt you can just exit out of the chat, re enter, and have a new AT&T person who might be more helpful.
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Old Dec 2, 2012, 01:28 PM   #21
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Quote:
Originally Posted by RKilbane20 View Post
So I got some more details. They refunded my 200 bucks saying it was a "computer error". I still have no data and they dont know why. I'm on a 3GB plan now apparently. When we split the accounts my brother made sure I would not lose my data if I stayed on the original account and not the new one. Well those morons at ATT switched me to the new one which canceled out my unlimited plan. So now I'm gonna have to be on the phone for god knows how long to get this crap figured out.

PS. I knew about the divorce, I'm currently a junior in college so didn't know plans were changing which is something I should of been told.
They probably have no idea what unlimited data and grandfathered plans are. Might have had a little more on their minds with the divorce and all so don't be so hard on them. Unless of course they divorced because of something you did.
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Old Dec 2, 2012, 02:37 PM   #22
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Originally Posted by Jtludwig View Post
Either AT&T didn't tell them, or in the heat of the divorce they just didn't care.
I've had unintended plan changes on such a plan with AT&T before. That is why I won't use them.
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Old Dec 2, 2012, 02:51 PM   #23
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Originally Posted by Interstella5555 View Post
Call them, especially if you've been a customer that long. My plan didnt switch over correctly when the first iPhone came out and I ended up with ~$350 in data charges on my phone. I called CS and explained what happened and they refunded it, I'm sure this situation will qualify.
Agreed. Call them and I believe they will refund the charges.
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Old Dec 2, 2012, 11:15 PM   #24
drenline
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Your parents got divorced without telling you?
Hhahha lol
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