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Old Aug 15, 2013, 12:19 AM   #1
lina231
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Exclamation Should I get this fixed or....

So since i've gotten my MBA I felt like the lid was pretty heavy. Heavy as in it pretty much shuts itself when i'm closing it, and if i move around the screen will go back. I was just taking off the bottom portion of my clear case and realized that when I sit it upright it opens by itself. I was just wondering if anyone else's MBA did this. I figured maybe the lid just needs tightening, or maybe i'm just way picky. Either way i'm just curious if I should take it to Apple so maybe they will tighten it.

This is my first Macbook so I am absolutely scared of something going wrong with it. So thanks for all of your patience with me asking stupid questions!
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Old Aug 15, 2013, 01:17 AM   #2
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Quote:
Originally Posted by lina231 View Post
So since i've gotten my MBA I felt like the lid was pretty heavy. Heavy as in it pretty much shuts itself when i'm closing it, and if i move around the screen will go back. I was just taking off the bottom portion of my clear case and realized that when I sit it upright it opens by itself. I was just wondering if anyone else's MBA did this. I figured maybe the lid just needs tightening, or maybe i'm just way picky. Either way i'm just curious if I should take it to Apple so maybe they will tighten it.

This is my first Macbook so I am absolutely scared of something going wrong with it. So thanks for all of your patience with me asking stupid questions!
I would take it to Apple and have them tighten it. My daughter did this on hers and she was much happier after they tightened the hinges.
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Old Aug 15, 2013, 02:00 AM   #3
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Greetings,

Thanks for the pic, but I admit I'm not quite sure what I'm seeing...

Anyway, the problem with some cases or skins for products with tight engineering margins like the MacBook Air is that they may easily affect the behavior of the machine as well as change some properties.

You mention two things, the lid feeling heavy (compared to the hinges), and the lid opening itself.

The first one may partially be due to the extra weight the clear case creates. I do not know where you're at, but I would not guarantee that an Apple tech will tighten your hinges for free, especially if the need tot tighten them is based on a 3rd party accessory...

The lid not really closing is another matter. It you are sure the clear case does not obstruct the movement of the lid, then make sure the chassis is not bent...

RGDS,
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Old Aug 15, 2013, 02:21 AM   #4
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My new rMBP doesn't have this issue, in fact if anything mine is the opposite...you have to apply a little force to close it. Take it in..it's a 5 minute job at a genius bar.
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Old Aug 15, 2013, 02:56 PM   #5
lina231
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Thank you all for your very helpful advice!

Quote:
Originally Posted by Ronnoco View Post
I would take it to Apple and have them tighten it. My daughter did this on hers and she was much happier after they tightened the hinges.
I am making appointment with the Apple store and am going to have them tighten the hinges. I actually called apple today and they said that they should be able to tighten it for me there.

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Originally Posted by seveej View Post
Greetings,

Thanks for the pic, but I admit I'm not quite sure what I'm seeing...


The first one may partially be due to the extra weight the clear case creates. I do not know where you're at, but I would not guarantee that an Apple tech will tighten your hinges for free, especially if the need tot tighten them is based on a 3rd party accessory...


RGDS,
It is just a picture of how far my MBA opens when it is in that position. I have AppleCare on my MBA and they said that it wouldn't be a problem and that it will not be any cost to me to have them tighten the hinges. I will be taking the case off before I go in there so they don't have to bother with taking it off themselves.

Quote:
Originally Posted by Macman45 View Post
My new rMBP doesn't have this issue, in fact if anything mine is the opposite...you have to apply a little force to close it. Take it in..it's a 5 minute job at a genius bar.
My boyfriend has an MBP and I looked at it today and like yours it does take a little force to close it and when i sit it up right it doesn't open at all, which is what I want with my MBA so hopefully when I take it in they fix it!
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Old Aug 15, 2013, 03:42 PM   #6
Ronnoco
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My new rMBP doesn't have this issue, in fact if anything mine is the opposite...you have to apply a little force to close it. Take it in..it's a 5 minute job at a genius bar.
Concur. It happened to my daughter's Air and the Genius took care of it in 5 minutes. Never had the problem again.
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Old Aug 15, 2013, 03:49 PM   #7
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I want to say that this is usually caused by the added weight/strain from those aftermarket plastic shell cases, I know this is at least the case with the MacBook Pros. Way back when I worked at Apple there was a knowledge base article, though I can't find it now, describing the behavior. The MacBook Pro's use a counterbalanced clutch system to hold the display at the desired viewing angle. When extra weight (the case) is added it will eventually cause the clutch system to wear and the display will no longer have the same force it requires to stay open/shut at certain angles.
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Old Aug 15, 2013, 04:04 PM   #8
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Quote:
Originally Posted by lina231 View Post
So since i've gotten my MBA I felt like the lid was pretty heavy. Heavy as in it pretty much shuts itself when i'm closing it, and if i move around the screen will go back. I was just taking off the bottom portion of my clear case and realized that when I sit it upright it opens by itself. I was just wondering if anyone else's MBA did this. I figured maybe the lid just needs tightening, or maybe i'm just way picky. Either way i'm just curious if I should take it to Apple so maybe they will tighten it.

This is my first Macbook so I am absolutely scared of something going wrong with it. So thanks for all of your patience with me asking stupid questions!
If you've got a clear case/shell on it, mine does the exact same thing with the shell on, but with the shell off it works as normal it's just the extra weight of the shell meaning the hinges are no longer tuned to the weight of the lid anymore, as it's slightly heavier with the shell
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Old Aug 15, 2013, 11:51 PM   #9
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Originally Posted by mattferg View Post
If you've got a clear case/shell on it, mine does the exact same thing with the shell on, but with the shell off it works as normal it's just the extra weight of the shell meaning the hinges are no longer tuned to the weight of the lid anymore, as it's slightly heavier with the shell
I did take the shell off and unfortunately it still does the same thing. I'm just going to take it to apple so that they can tighten the hinges. Thanks for the advice though!
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Old Aug 16, 2013, 05:34 AM   #10
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Originally Posted by lina231 View Post
I did take the shell off and unfortunately it still does the same thing. I'm just going to take it to apple so that they can tighten the hinges. Thanks for the advice though!
Let us know how it goes. Hopefully it will stay shut in all positions.
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Old Aug 16, 2013, 10:11 PM   #11
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Let us know how it goes. Hopefully it will stay shut in all positions.
I'll keep you guys posted! I made an appointment for tuesday with Apple so hopefully it will be all fixed then!
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Old Aug 20, 2013, 01:28 PM   #12
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Guys...they gave me a brand new MBA

Update:

So I went to the Apple store and told them about my problem and showed them my computer. They said that the hinges may be too tight and that they may just actually replace the entire display. So I was like okay that's not too bad. They told me to go back to the Genius bar and they had a new MBA waiting for me shrinked wrapped and everything.

The guy told me that they were just going to exchange my MacBook for an entire new unit instead of messing with it. So they did the exchange and they migrated all of my stuff onto the MBA (which by the way fast as hell through the ethernet adapter port).

So after that I took my screen cover off and my keyboard cover off and put it on my new Mac. After I did that I tilted the Mac up again and it was doing what the previous one was doing. I decided not to say anything (because there's no way I could have gotten two defective computers in a row) and just left.

So walking down the road I was thinking "what in the world is making my computer do this?" And then it hit me like i ton of bricks...It was my screen protector.

I took the screen protector off and what do you know...it's fine again.
So they pretty much gave me a new computer for no reason...and I feel completely horrible about it. I guess someone is going to get a refurbished brand new MBA.

Moral of the story...Make sure that you trouble shoot absolutely everything before you go to the Apple Store. I do feel guilty that that happened but I guess there's not too much I can do about it now.
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Old Aug 20, 2013, 01:51 PM   #13
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Quote:
Originally Posted by lina231 View Post
So walking down the road I was thinking "what in the world is making my computer do this?" And then it hit me like i ton of bricks...It was my screen protector.

I took the screen protector off and what do you know...it's fine again.
So they pretty much gave me a new computer for no reason...and I feel completely horrible about it. I guess someone is going to get a refurbished brand new MBA.
Glad you figured out the cause! I kinda figured that's what it was.

Don't worry about them swapping out your MBAir. Trust me, they've replaced Macs for much, much, much more trivial things. It will go through the refurbishing process and likely turn them a profit again.
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Old Aug 20, 2013, 02:03 PM   #14
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The things u folks go through.

I notice my Hinges are getting loose and I don't use any protector. BUT it doesn't bother me. Either my Air is open for use, or it's closed on a table or in its pouch.

When it sags like a 70 years old, THEN I will do something about it maybe change the battery at the same time.
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Old Aug 20, 2013, 02:46 PM   #15
lina231
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Glad you figured out the cause! I kinda figured that's what it was.

Don't worry about them swapping out your MBAir. Trust me, they've replaced Macs for much, much, much more trivial things. It will go through the refurbishing process and likely turn them a profit again.
Yeah I felt bad haha but oh well, I just hope none of the employees get yelled at for it haha. I'm just happy that it is working perfect now

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Originally Posted by Mrbobb View Post
The things u folks go through.

I notice my Hinges are getting loose and I don't use any protector. BUT it doesn't bother me. Either my Air is open for use, or it's closed on a table or in its pouch.

When it sags like a 70 years old, THEN I will do something about it maybe change the battery at the same time.
Well everyone's different.
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