SGP never really wants to honor their warranty. I purchased their product through an authorized retailer and they said I have to go through the retailer for exchanges. However, I was passed the seven days return window of the local store and SGP simply said there are too many fake cases so it's hard for them to honor my exchange.
If there is a problem with fakes, then deal with it. Don't leave it to the consumers to bear the burden.
As much as I like their products, their policies leave a lot to be desired. They've got to step up their customer service.
If there is a problem with fakes, then deal with it. Don't leave it to the consumers to bear the burden.
As much as I like their products, their policies leave a lot to be desired. They've got to step up their customer service.