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Old Nov 23, 2012, 08:03 AM   #1
AppleAlfred
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iPhone 5 Back Camera Can't Focus

Hi Guys,

So, I just received an iPhone 5 and it appears to have an issue with the back camera. I focuses if you hold it less than a foot away from an object, but any farther and it just can't focus.

It basically just appears blurry, and there doesn't seem to be anything I can do to fix it. The front facing camera works fine. Also, if you shake the phone I think something rattles ever so slightly in the general area of the camera. Is it possible that it is just defective? And if so is Apple likely to just replace it? Finally, if Apple does offer to replace it would I be stuck waiting forever for a new one since orders are pretty backed up?

Thanks in Advance!

Alfred
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Last edited by AppleAlfred; Nov 23, 2012 at 08:40 AM.
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Old Nov 23, 2012, 08:05 AM   #2
XboxMySocks
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Quote:
Originally Posted by AppleAlfred View Post
Hi Guys,

So, I just received an iPhone 5 and it appears to have an issue with the back camera. I focuses if you hold it less than a foot away from an object, but any farther and it just can't focus.

It basically just appears blurry, and there doesn't seem to be anything I can do to fix it. The front facing camera works fine. Also, if you shake the phone I think something rattles ever so slightly in the general area of the camera. Is it possible that it is just defective? And if so is Apple likely to just replace it? Finally, if Apple does offer to replace it would I be stuck waiting forever for a new one since orders are pretty backed up?

Thanks in Advance!

Alfred
You got one with a macro lens built in

In all seriousness, take it in. They'll kiss your ass then replace it.
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Old Nov 23, 2012, 08:06 AM   #3
mikeydeezy
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Quote:
Originally Posted by AppleAlfred View Post
Hi Guys,

So, I just received an iPhone 5 and it appears to have an issue with the back camera. I focuses if you hold it less than a foot away from an object, but any farther and it just can't focus.

It basically just appears blurry, and there doesn't seem to be anything I can do to fix it. The front facing camera works fine. Also, if you shake the phone I think something rattles ever so slightly in the general area of the camera. Is it possible that it is just defective? And if so is Apple likely to just replace it? Finally, if Apple does offer to replace it would I be stuck waiting forever for a new one since orders are pretty backed up?

Thanks in Advance!

Alfred


They will give you a refurbished model my friend. My previous iPhone had the same issue (in addition to piss poor battery stats).
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Old Nov 23, 2012, 08:21 AM   #4
AppleAlfred
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Alright, thanks a lot for the reassurance guys! I was so pissed when it started happening but I just called apple and they reassured me they would replace it

On a side note, can we all agree apple has BY FAR the best customer service, like that alone is worth any alleged price premiums!
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Old Nov 23, 2012, 08:40 AM   #5
XboxMySocks
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Quote:
Originally Posted by AppleAlfred View Post
Alright, thanks a lot for the reassurance guys! I was so pissed when it started happening but I just called apple and they reassured me they would replace it

On a side note, can we all agree apple has BY FAR the best customer service, like that alone is worth any alleged price premiums!
Yep! Hahahaha. I asked for a box on Thursday at 18 and it got here Friday at 13.
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iPads: Mini; $219. 4th gen; $299. 3rd gen; $299, 2nd gen; $249. 1st gen; $229
iPhones: 5S; $269. 5C; $269 5; $229. 4S; $199. 4, 3GS, 3G, 1st gen; $169.
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Old Jul 1, 2013, 08:31 AM   #6
Realistiic
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I dropped my iPhone 5 outside onto the hard pavement. I made an appointment and they swapped mine for a refurb, they didn't even ask any questions. Brill!
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