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All iPads Unable to play movies on iPad Mini

M

.macbookpro.

macrumors regular
Original poster
Mar 31, 2012
181
2
london
Hello,
I'm going on holiday in a couple of days so its quite important that this is resolved before then
Anyway, I have three 1080p movies which are on iTunes, and they sync to the iPad fine, however the play button is greyed out so i am unable to watch them.
I have checked the required settings and they meet all of them, so I don't know the problem. I have changed the tags to 720p aswell, but there is no difference.
i can even watch it on home sharing.
thanks beforehand
EDIT: 900 views and not a suggestion? I am going in a day and a half, so I need to know soon
 
Last edited:
C

Conan86

macrumors 6502
Apr 9, 2012
345
143
Singapore
.macbookpro. said:
Hello,
I'm going on holiday in a couple of days so its quite important that this is resolved before then
Anyway, I have three 1080p movies which are on iTunes, and they sync to the iPad fine, however the play button is greyed out so i am unable to watch them.
I have checked the required settings and they meet all of them, so I don't know the problem. I have changed the tags to 720p aswell, but there is no difference.
i can even watch it on home sharing.
thanks beforehand
EDIT: 900 views and not a suggestion? I am going in a day and a half, so I need to know soon
Click to expand...

Is it in the correct format? Might be possible that it wasn't fully sync'ed to the iPad. Happened to me once and the title was stuck in Video without the ability to play.

There's a better way to solve your issue now, get VLC for iPad. It works brilliant.
 
M

.macbookpro.

macrumors regular
Original poster
Mar 31, 2012
181
2
london
I'm thinking it must be in the correct format, because it synced and it plays over home sharing. I did install vlc so I might just use that, however it would be nicer to have them in the stock app
 
C

Conan86

macrumors 6502
Apr 9, 2012
345
143
Singapore
.macbookpro. said:
I'm thinking it must be in the correct format, because it synced and it plays over home sharing. I did install vlc so I might just use that, however it would be nicer to have them in the stock app
Click to expand...

What format is your file in? I'd suggest running handbrake too, but it'll be more troublesome and takes more time considering you're heading off soon. I'd suggest you to just use VLC and fix the problem after your trip ;)
 
F

FrankB1191

macrumors 6502a
Jun 14, 2013
722
1
Pennsylvania
This might sound obvious, but have you turned off the device completely? I've had a few quirks that are solved by turning my Apple devices off, and then back on. I know people leave them in sleep mode quite often, so this might help. A full reset might resolve your issue, and although it's a bit of a pain, it's better than waiting for an answer here. ;) My Mini will play HD video from iTunes without a problem, so that shouldn't be an issue. Are you using home sharing through your Mac, or the Mini?
 
M

.macbookpro.

macrumors regular
Original poster
Mar 31, 2012
181
2
london
Conan86 said:
What format is your file in? I'd suggest running handbrake too, but it'll be more troublesome and takes more time considering you're heading off soon. I'd suggest you to just use VLC and fix the problem after your trip ;)
Click to expand...

I actually had to re-download the movies in 720p, which should work, right?
 
C

Conan86

macrumors 6502
Apr 9, 2012
345
143
Singapore
.macbookpro. said:
I actually had to re-download the movies in 720p, which should work, right?
Click to expand...

Oh. The files are from iTunes Store directly? If so it should work no matter 1080p or 720p.. Try the suggestion to restart by FrankB1191.. Remember to close all Apps in multitask bar and do the "hold Home + Power btn till Apple logo shows" restart
 
charlituna

charlituna

macrumors G3
Jun 11, 2008
9,636
816
Los Angeles, CA
.macbookpro. said:
Re downloaded in 720p, and they work. I suppose it doesn't make a difference on an iPad Mini.
Click to expand...

Actually it does make a difference. The Mini doesn't have a 1080p screen. Which could be why the files wouldn't play.

That said, it seems dumb that the itunes store and itunes player can't detect this kind of thing and stop you from bothering with a format you can't use. if it can keep you from putting an ipad only app on an iphone why can't it deal with the video format issue.

something for the feature requests I think. I'll have to drop that in the next time I'm filing a bug report
 
F

FrankB1191

macrumors 6502a
Jun 14, 2013
722
1
Pennsylvania
The first movie I bought from iTunes was Star Trek (Chris Pine) in HD. It plays fine on my iPad 4, Mini, and iPod 5G. I've purchased other HD movies like Avatar, and they work fine on the Mini.
 
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