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Old Dec 16, 2012, 12:39 PM   #1
poliwag
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Apple restored my laptop to previous software, should they reupdate it for me?

(Sorry if this is in the wrong section!)
My MacBook Pro had a harddrive issue recently and having only owned it 3 months apple replaced the harddrive for me. When I got it home I realised that they have restored it with Lion when the software I had previously was Mountain Lion. The store is shut so I'll ring tomorrow but I'm wondering everyones opinion - should apple send me a disc to update the software or something similar? I live far away from the store and I'm worried they'll say the only way they can help is if I drive there (it's an hour and a half!)
Thanks
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Old Dec 16, 2012, 02:11 PM   #2
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Can't you just restore from the gray disc that came with your Mac? It should have ML on it.
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Old Dec 16, 2012, 02:16 PM   #3
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Quote:
Originally Posted by ChrisMan287 View Post
Can't you just restore from the gray disc that came with your Mac? It should have ML on it.
Apple stopped using those grey disks when Lion came out...
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Old Dec 16, 2012, 02:34 PM   #4
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Originally Posted by Drew017 View Post
Apple stopped using those grey disks when Lion came out.
Ah, yeah.. forgot about that..
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Old Dec 16, 2012, 03:20 PM   #5
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they should install ML if it came into the store with ML.However, installing ML should be trivial right? You should have already bought it and installing it should be simple.
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Old Dec 17, 2012, 03:49 AM   #6
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When I bought the mac it didn't come with a disc, mountain lion was just ready installed, else I wouldn't have much of a problem
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Old Dec 17, 2012, 04:03 AM   #7
zen
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So - your laptop had Mountain Lion on it when you bought it, and then Apple repaired it but when you got it back it had Lion, not Mountain Lion?

Then yes, Apple need to update it. It needs to come back with the factory default, as it was when you got it.

However, if you bought the computer with Mountain Lion already on it, then you can just restore it yourself using the OS X recovery system. Which might be easier than going back to the store.
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Old Dec 17, 2012, 04:27 AM   #8
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Quote:
Originally Posted by wywern209 View Post
they should install ML if it came into the store with ML.However, installing ML should be trivial right? You should have already bought it and installing it should be simple.
It was an oem installation. It should have been returned with ML.

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Originally Posted by poliwag View Post
When I bought the mac it didn't come with a disc, mountain lion was just ready installed, else I wouldn't have much of a problem
That's normal. They no longer include disks as optical drives are being phased out of Macs whenever design changes are made. Mountain Lion should have been installed. I clicked thinking it would be an issue of an earlier build of mountain lion, in which case I would have suggested downloading the combo update. That is annoying though.
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Old Dec 17, 2012, 10:12 AM   #9
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If you go to the app store, does Mountain Lion show up under "purchased items?" If it does, then you can save yourself a trip back to the Apple store and simply re-download it. It's a 4.7 GB download so you will need a decent 'net connection and a bit of patience.
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Old Dec 17, 2012, 11:03 AM   #10
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Quote:
Originally Posted by poliwag View Post
(Sorry if this is in the wrong section!)
My MacBook Pro had a harddrive issue recently and having only owned it 3 months apple replaced the harddrive for me. When I got it home I realised that they have restored it with Lion when the software I had previously was Mountain Lion. The store is shut so I'll ring tomorrow but I'm wondering everyones opinion - should apple send me a disc to update the software or something similar? I live far away from the store and I'm worried they'll say the only way they can help is if I drive there (it's an hour and a half!)
Thanks
Have you called them yet? Also you could just buy ML for 19.99 on the App Store if you have money in your iTunes account... But I totally understand why you wouldn't want too :/ the should have sent it back with ML.
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Old Dec 17, 2012, 12:12 PM   #11
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Quote:
Originally Posted by poliwag View Post
(Sorry if this is in the wrong section!)
My MacBook Pro had a harddrive issue recently and having only owned it 3 months apple replaced the harddrive for me. When I got it home I realised that they have restored it with Lion when the software I had previously was Mountain Lion.
So they installed a hard drive that is a previous generation from what came with your MBP? I thought it was impossible to downgrade to an OS that is older than the one originally installed on a new Mac. If I'm right, then you not only got screwed with an OS downgrade, you got a hardware downgrade as well.
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Old Dec 17, 2012, 12:50 PM   #12
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So they installed a hard drive that is a previous generation from what came with your MBP? I thought it was impossible to downgrade to an OS that is older than the one originally installed on a new Mac. If I'm right, then you not only got screwed with an OS downgrade, you got a hardware downgrade as well.
It's not recommended, but not impossible. At one point I ended to run Leopard from an external drive on a Late 2009 MacBook (which snipped with Snow Leopard) and it worked perfectly. My 2008 MacBook Pro that came with Leopard can run Tiger virtually perfectly.
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