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iPad iPad 3 on warranty with a dead pixel row, which iPad is the replacement?

O

oliversl

macrumors 65816
Original poster
Jun 29, 2007
1,498
426
Hi,
a coworker had no luck with iPad3. First, the iPad frooze on a skype video call and never came back. Apple Store exchanged for a new iPad 3.

But, now after a 1 month use the iPad 3 has a dead pixel row and the home button does not work well. I hope Apple Store can exchange it again, but the big question is: which iPad will he get as a replacement? A refurbished iPad3 or a new iPad4?

Anyone has exchanged an iPad3 for an iPad4?

Thanks
Oliver
 
O

oliversl

macrumors 65816
Original poster
Jun 29, 2007
1,498
426
Thanks to all!

The idea is to get a new replacement, no matter if its 4th gen or 3rd gen.

BTW, this issue has been really embarrassing to me since I recommended buying the 3rd gen iPad. I never heard of an iPad failing twice. Is this "normal"?

Regards,
Oliver
 
R

raccoonboy

macrumors 6502a
Oct 22, 2012
918
5
hold on to your dead pixels Ipad 3 for another 6 months. Maybe by then they could ran out of old Ipad 3 stock and you can get Ipad 4.
 
noteple

noteple

macrumors 68000
Aug 30, 2011
1,505
523
racoonboy said:
hold on to your dead pixels Ipad 3 for another 6 months. Maybe by then they could ran out of old Ipad 3 stock and you can get Ipad 4.
Click to expand...

They didn't "run out" of the iPad 2 stock yet. Usually have to wait at least two years after manufacture discontinued.
If your refurbished iPad 1 under Apple care fails they may not have one at the store but they can still order a replacement from the warehouse.
 
JS82712

JS82712

macrumors 6502a
Jul 1, 2009
799
0
noteple said:
They didn't "run out" of the iPad 2 stock yet. Usually have to wait at least two years after manufacture discontinued.
If your refurbished iPad 1 under Apple care fails they may not have one at the store but they can still order a replacement from the warehouse.
Click to expand...

Quit trying to be an expert...
a) obviously they don't run out of iPad 2...they're still making and selling them.
b) the white iP4 did run out earlier this year and a lot of people got a free 'upgrade' to the white 4S when they replaced defective iP4.
 
noteple

noteple

macrumors 68000
Aug 30, 2011
1,505
523
JS82712 said:
Quit trying to be an expert...
a) obviously they don't run out of iPad 2...they're still making and selling them.
b) the white iP4 did run out earlier this year and a lot of people got a free 'upgrade' to the white 4S when they replaced defective iP4.
Click to expand...

Just an opinion, obviously.

And we were talking about iPad not iPhones.

If Apple cannot make good on a warranty they have a long track record of offering a suitable replacement. I've seen plastic MacBooks swapped out for unibodies for example.

But the forums have not had "a lot of people" getting iPad 2's for broken iPad 1's and
iPad 3's for broken iPad 2's.
 
alphaod

alphaod

macrumors Core
Feb 9, 2008
22,183
1,245
NYC
There is no chance of getting a iPad 4 unless they mess up really badly.

It's not like a computer because a computer once they decided to replace the computer they can't just go manufacturer another one.

I had an iPhone (1st gen) recently replaced. I had to wait a week for Apple to order a replacement.
 
R

raccoonboy

macrumors 6502a
Oct 22, 2012
918
5
JS82712 said:
Quit trying to be an expert...
a) obviously they don't run out of iPad 2...they're still making and selling them.
b) the white iP4 did run out earlier this year and a lot of people got a free 'upgrade' to the white 4S when they replaced defective iP4.
Click to expand...

I think its the matter of luck here. But in the case of Ipad 3, apple even took them out of the store. Consider it beta version of the REAL ipad with retina so if they discontinued Ipad 3, there is a chance you will get a 4. Selling price at launch is the same regardless. Though, Iphone sells lot more than Ipad so its not surprise they ran out.
 
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