30 day return policy (longer for holiday)
Full AppleCare Warranty
Severely discounted price
People can be such whiners when it comes to Best Buy. An open box iPad is not a Best Buy product, its an Apple product that is sold at Best Buy. If its defective then either return it or go to an apple store to have them fix/replace it.
I can understand why people
I prefer to buy new, but to me that extra 20% people pay for a new one Is just for the shrink wrap.
I always buy Open Box FIRST !!!
If I like it, I return it and buy a BRAND NEW one.
I know I prefer new, and I know if I do not like a product I will return it.
Nobody get's hurt when I buy an Open Box and return it to buy Brand New.
On the other hand if I buy Brand New , don't like it and return it the store gets stuck with another Open Box item to mess with.
I take it home and play with it for a week or so.
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I bought something from best buy as an open box, and it didn't work- they allowed me to return it the next day, but didn't allow me to exchange it for another, new non-open box one. I kinda needed it so I paid the extra $30.
Did I get hosed?
Why should they allow you to exchange a discounted Open Box item for a non discounted Brand New item?
Sounds to me like they allowed you to return the Open Box, gave you a full refund of the PURCHASE PRICE ( which is all you are entitled to ) .... but you wanted them to give you MORE than you paid them.
You did not get hosed by BestBuy, but BestBuy did prevent themselves from getting hosed by you.