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Old Mar 29, 2013, 04:28 AM   #1
NickVal72
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Join Date: Mar 2013
URGENT !! Blue screen on login, user account on imac won't work

Hi all,

Got a major problem, my wife has a lot of university work on her user account on a 2007 20" Intel iMac running leopard OS, and she cant get to her work. When trying to log in to her account, it goes to a blue screen for about 10 minutes then goes back to the login screen. Anyone know a way we can get to her work in documents ( and also salvage the photos on there!)? To make things more difficult the dvd wont accept discs so cant even re-install the OS!
She has not put the work in a shared account OR backed it up on a pen drive!
Thanks
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Old Mar 29, 2013, 04:41 AM   #2
Macman45
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Quote:
Originally Posted by NickVal72 View Post
Hi all,

Got a major problem, my wife has a lot of university work on her user account on a 2007 20" Intel iMac running leopard OS, and she cant get to her work. When trying to log in to her account, it goes to a blue screen for about 10 minutes then goes back to the login screen. Anyone know a way we can get to her work in documents ( and also salvage the photos on there!)? To make things more difficult the dvd wont accept discs so cant even re-install the OS!
She has not put the work in a shared account OR backed it up on a pen drive!
Thanks
Sounds like the only way you are going to get at that data is by removing the HDD from the Mac...Some steps to take first:

Try checking the status of the drive via Disk Utility.:
http://support.apple.com/kb/ht1782


If this requires repair, follow the prompts on-screen.


You could also try an SMC re-set:

http://support.apple.com/kb/ht3964


If neither of these steps correct the issue, it's likely that you have a failed or failing HDD...Removing it and putting it a caddy might allow you to copy the data from the drive.
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