no backlight lower left corner

mikalh78 · Mar 20, 2013, 12:22 PM

Hi,
I have a 2011 27" iMac and the backlight in the lower left hand corner is shot. I've already got the panel replaced while it was under warranty. Now the iMac is having the same issues and is no longer under warranty and a Mac reseller tells me it will be about $600 to repair it. Is there anything I can do to get the iMac fixed for cheap or free or even replaced? I'm a graphic designer and I'm disappointed that I can only utilize half of my screen right now.

macthefork · Mar 20, 2013, 05:22 PM

I'd call Applecare directly, not a reseller. How long ago was the screen replaced, because there should be a warranty with that work, too. Let Apple know directly, including dates of last replacement if a resseller did it. Let them know you that you think your iMac should last more than two years.

mikalh78 · Mar 21, 2013, 08:26 AM

Thanks. Will give Apple a call and mention that. As well I was curious to use that Chipmunk site that everyone uses to see when their iPhone was built to see when my iMac built and it said under Factory: D2 (Assembled or Refurbished in the USA). That makes me wonder if we purchased this computer "as new" but really it was a refurb. We've had issues with the display and the Bluetooth.

Brian Y · Mar 21, 2013, 08:34 AM

Quote:

Originally Posted by mikalh78

Thanks. Will give Apple a call and mention that. As well I was curious to use that Chipmunk site that everyone uses to see when their iPhone was built to see when my iMac built and it said under Factory: D2 (Assembled or Refurbished in the USA). That makes me wonder if we purchased this computer "as new" but really it was a refurb. We've had issues with the display and the Bluetooth.

No, it just means that the factory both makes new ones and refurbishes old ones. It will say on the foot if it is refurbished.

TBH, if it's several months out of warranty, and you didn't buy AppleCare, you're most likely SOL. Did you buy it from Apple or a reseller?

mikalh78 · Mar 21, 2013, 09:00 AM

We purchased it thru a reseller.

I contacted a nearby Apple store and they said that I can book an appointment online and bring it in and they will assess it for free and let us know what could be the problem.

Mar 20, 2013, 12:22 PM	#1
mikalh78 macrumors regular Join Date: Oct 2008	no backlight lower left corner Hi, I have a 2011 27" iMac and the backlight in the lower left hand corner is shot. I've already got the panel replaced while it was under warranty. Now the iMac is having the same issues and is no longer under warranty and a Mac reseller tells me it will be about $600 to repair it. Is there anything I can do to get the iMac fixed for cheap or free or even replaced? I'm a graphic designer and I'm disappointed that I can only utilize half of my screen right now.
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Mar 20, 2013, 05:22 PM	#2
macthefork macrumors regular Join Date: Feb 2013	I'd call Applecare directly, not a reseller. How long ago was the screen replaced, because there should be a warranty with that work, too. Let Apple know directly, including dates of last replacement if a resseller did it. Let them know you that you think your iMac should last more than two years. __________________ iMac 27" 12,2 2.7 GHz i5, 32 RAM, 240 GB SSD & 1TB HDD Mac Pro 1,1 (2) 2.66GHz Xeon 5150, 12GB RAM, 27" NEC Graphics Monitor
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Mar 21, 2013, 08:26 AM	#3
mikalh78 Thread Starter macrumors regular Join Date: Oct 2008	Thanks. Will give Apple a call and mention that. As well I was curious to use that Chipmunk site that everyone uses to see when their iPhone was built to see when my iMac built and it said under Factory: D2 (Assembled or Refurbished in the USA). That makes me wonder if we purchased this computer "as new" but really it was a refurb. We've had issues with the display and the Bluetooth.
	0

Mar 21, 2013, 09:00 AM	#5
mikalh78 Thread Starter macrumors regular Join Date: Oct 2008	We purchased it thru a reseller. I contacted a nearby Apple store and they said that I can book an appointment online and bring it in and they will assess it for free and let us know what could be the problem.
	0