Waiting for AMSYS to contact me re-hard drive replacement

baronbuzby · Oct 27, 2012, 03:55 AM

I have 2 iMacs - but despite them having identical hard drives only ONE is due a hard drive replacement. (Apple Seagate Replacement Hard Drive Program)

Both have Applecare

As there is a week's waiting list at my local Apple Store to see a "genius", I spoke to Apple and they have arranged for Amsys to visit and replace the 1tb hard drive on site. I thought that was great service.

Unfortunately Amsys have yet to contact me. I've just rang the number and they are closed for the weekend.

Why am I waiting days, just for a phone call to arrange date for the visit?

Any other experiences out there?

marsmissions · Oct 27, 2012, 04:00 AM

Because they're closed and you aren't as important as you think you are.

baronbuzby · Oct 27, 2012, 04:02 AM

Quote:

Originally Posted by marsmissions

Because they're closed and you aren't as important as you think you are.

Very unhelpful reply.

This iMac is subject to an international recall, because of a faulty hard drive installed in my machine. Surely, inconvenience to myself should be at an absolute minimum.

peskaa · Oct 27, 2012, 05:44 AM

I think your sense of entitlement is a bit high here.

Your hard drive is still working, your machine is still working. Amsys are closed until Monday, and your iMac will still work until Monday - or indeed until Amsys come and pick it up. The fact that you can't quite grasp the fact that most businesses don't operate weekends isn't their fault - what are you expecting to happen? Somebody to open up the repair shop just for you?

Recalls are not because every product is "broken", but because a higher percentage than normal are faulty.

baronbuzby · Oct 27, 2012, 05:58 AM

It wasn't clear in my original post.

I spoke to Apple on Thursday.

Amsys · Oct 27, 2012, 10:11 AM

Heya..

I will alert our workshop to your enquiry as a priority, to ensure that you are called first thing Monday morning.

Unfortunately we are closed on the weekend, if we could be open we would!

Hope you have a good weekend,

Charley

Amsys

baronbuzby · Oct 27, 2012, 10:26 AM

Quote:

Originally Posted by Amsys

Heya..

I will alert our workshop to your enquiry as a priority, to ensure that you are called first thing Monday morning.

Unfortunately we are closed on the weekend, if we could be open we would!

Hope you have a good weekend,

Charley

Amsys

Hi,

Thanks for that.

I appreciate you aren't open at the weekend, but Apple took my info on Thursday.

Speak to you soon

marsmissions · Oct 27, 2012, 01:07 PM

Quote:

Originally Posted by baronbuzby

Hi,

Thanks for that.

I appreciate you aren't open at the weekend, but Apple took my info on Thursday.

Speak to you soon

Once again, you aren't as important as you think you are. Other people are ahead of you.

baronbuzby · Oct 29, 2012, 05:10 AM

Quote:

Originally Posted by Amsys

Heya..

I will alert our workshop to your enquiry as a priority, to ensure that you are called first thing Monday morning.

Unfortunately we are closed on the weekend, if we could be open we would!

Hope you have a good weekend,

Charley

Amsys

Hi Charley - still waiting for the call

spcdust · Oct 29, 2012, 05:21 AM

Quote:

Originally Posted by baronbuzby

Hi,

Thanks for that.

I appreciate you aren't open at the weekend, but Apple took my info on Thursday.

Speak to you soon

Slightly impatient, Apple took your details on Thursday and because Amsys didn't call you within 24 hours, and then it was the weekend, your moaning? Maybe I'm missing something but the HDD recall isn't due to them spontaneously combusting and risking your life? I'm surprised they didn't cancel all weekend time off for their employees and helicopter in their top crack squad of engineers to rectify this catastrophic situation......oh wait a moment, your HDD is working and showing no signs yet of failing?

Tugpilot30 · Oct 30, 2012, 05:18 AM

I think that you all missed the point.He lives in MAIDENHEAD - WOW
He is important.

G4DP · Oct 30, 2012, 05:41 AM

Amsys give great service, come down from your high horse a little.

They will get to you as soon as they are able too.

They are fast efficient and friendly. My Pro has been looked after by them on 3 occasions. Which isn't bad as I live on Cornwall.

A hard drive replacement isn't vital is it. The drive is still working therefore you are on a list. If it dies between now and getting replaced you will be moved up the list. Although don't do anything to help it fail. They will catch you out.

Shylad · Oct 30, 2012, 05:48 PM

Hi,

I have been waiting for Amsys to get in touch too. They called me today to arrange a pick up, but as they still don't have the replacement drives in yet, I opted to hold on to my iMac and send it in once the drives arrive.

Hopefully the drives won't take too long to come and they don't keep me waiting ages before they get in touch again.

Shy.

Shylad · Nov 13, 2012, 04:23 AM

2 weeks on and i'm still waiting

HowardSmith · Nov 13, 2012, 06:32 AM

When they replace your drive, do they copy or clone your info from the drive they are replacing to the new drive?

peskaa · Nov 13, 2012, 06:58 AM

It's just a swap, no copying. Apple and all resellers work this way, although some resellers/service centres may offer cloning as an additional charged for service.

This is why Apple tell you to make backups, and ask if you have done so before commencing a repair.

Oct 27, 2012, 03:55 AM	#1
baronbuzby macrumors regular Join Date: May 2006 Location: Maidenhead, UK	Waiting for AMSYS to contact me re-hard drive replacement I have 2 iMacs - but despite them having identical hard drives only ONE is due a hard drive replacement. (Apple Seagate Replacement Hard Drive Program) Both have Applecare As there is a week's waiting list at my local Apple Store to see a "genius", I spoke to Apple and they have arranged for Amsys to visit and replace the 1tb hard drive on site. I thought that was great service. Unfortunately Amsys have yet to contact me. I've just rang the number and they are closed for the weekend. Why am I waiting days, just for a phone call to arrange date for the visit? Any other experiences out there? __________________ 2 x 27" Aluminum iMac, 3.0 GHz 64gb iPhone 5 32gb iPad 3 3g 1.83ghz Mac Mini http://iconfessimageek.com
	0

Oct 27, 2012, 04:00 AM	#2
marsmissions macrumors 6502 Join Date: Jan 2010 Location: Washington, US	Because they're closed and you aren't as important as you think you are. __________________ Blog \| Twitter
	2

Oct 27, 2012, 05:44 AM	#4
peskaa macrumors 68020 Join Date: Mar 2008 Location: London, UK	I think your sense of entitlement is a bit high here. Your hard drive is still working, your machine is still working. Amsys are closed until Monday, and your iMac will still work until Monday - or indeed until Amsys come and pick it up. The fact that you can't quite grasp the fact that most businesses don't operate weekends isn't their fault - what are you expecting to happen? Somebody to open up the repair shop just for you? Recalls are not because every product is "broken", but because a higher percentage than normal are faulty. __________________ rMBP 15"(2012) 2.3 i7 \| 16GB \| 256GB \| 650M iMac 27"(2011) 3.1 i5 \| 8GB \| 1TB \| 6970M DS211j 2x2TB
	0

Oct 27, 2012, 05:58 AM	#5
baronbuzby Thread Starter macrumors regular Join Date: May 2006 Location: Maidenhead, UK	It wasn't clear in my original post. I spoke to Apple on Thursday. __________________ 2 x 27" Aluminum iMac, 3.0 GHz 64gb iPhone 5 32gb iPad 3 3g 1.83ghz Mac Mini http://iconfessimageek.com
	0

Oct 30, 2012, 05:18 AM	#11
Tugpilot30 macrumors newbie Join Date: Oct 2012	Waiting for AMSYS to contact me re-hard drive replacement I think that you all missed the point.He lives in MAIDENHEAD - WOW He is important.
	0

Oct 27, 2012, 10:11 AM	#6
Amsys macrumors newbie Join Date: Jan 2011	Heya.. I will alert our workshop to your enquiry as a priority, to ensure that you are called first thing Monday morning. Unfortunately we are closed on the weekend, if we could be open we would! Hope you have a good weekend, Charley Amsys
	3

Oct 30, 2012, 05:41 AM	#12
G4DP macrumors 65816 Join Date: Mar 2007	Amsys give great service, come down from your high horse a little. They will get to you as soon as they are able too. They are fast efficient and friendly. My Pro has been looked after by them on 3 occasions. Which isn't bad as I live on Cornwall. A hard drive replacement isn't vital is it. The drive is still working therefore you are on a list. If it dies between now and getting replaced you will be moved up the list. Although don't do anything to help it fail. They will catch you out. __________________ I wonder if sheep like being milked dry?
	0

Oct 30, 2012, 05:48 PM	#13
Shylad macrumors newbie Join Date: Dec 2009	Hi, I have been waiting for Amsys to get in touch too. They called me today to arrange a pick up, but as they still don't have the replacement drives in yet, I opted to hold on to my iMac and send it in once the drives arrive. Hopefully the drives won't take too long to come and they don't keep me waiting ages before they get in touch again. Shy. __________________ Blue n White G3, iMac i5 Quad Core, Macbook Pro, iPhone5 32gig, iPhone4 32gig, White iPhone 3gs 32gig, Ipod Touch 8gig Ultimate Ears Super.Fi 5PRO's.
	0

Nov 13, 2012, 04:23 AM	#14
Shylad macrumors newbie Join Date: Dec 2009	Amsys 2 weeks on and i'm still waiting __________________ Blue n White G3, iMac i5 Quad Core, Macbook Pro, iPhone5 32gig, iPhone4 32gig, White iPhone 3gs 32gig, Ipod Touch 8gig Ultimate Ears Super.Fi 5PRO's.
	0

Nov 13, 2012, 06:32 AM	#15
HowardSmith Banned Join Date: Sep 2012	When they replace your drive, do they copy or clone your info from the drive they are replacing to the new drive?
	0

Nov 13, 2012, 06:58 AM	#16
peskaa macrumors 68020 Join Date: Mar 2008 Location: London, UK	It's just a swap, no copying. Apple and all resellers work this way, although some resellers/service centres may offer cloning as an additional charged for service. This is why Apple tell you to make backups, and ask if you have done so before commencing a repair. __________________ rMBP 15"(2012) 2.3 i7 \| 16GB \| 256GB \| 650M iMac 27"(2011) 3.1 i5 \| 8GB \| 1TB \| 6970M DS211j 2x2TB
	1

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