|Mar 14, 2013, 02:10 PM||#76|
The power brick on my out of warranty Macbook Pro wasn't working. I went in to get it diagnosed and buy a replacement if needed. It had indeed died, and I was going to buy a new one, but the tech's hand unit for credit card wasn't working, so she took the broken one, but it in the new ones' box, gave me the new one, and sent me on my way, gratis.
It wasn't a new macbook, but I felt good about the experience.
iPad - 32gb 3g ; 2012 iMac i7, MBP 2.2 GHZ; Power Mac G5 Dual 2GHZ; B&W G3
|Mar 14, 2013, 02:22 PM||#77|
I wasn't being sarcastic with anyone. Also make sure you read properly before you respond with your nonsense. I never said a company can't OFFER preferential treatment with extended warranties. I'm sure that happens often and honestly there's really nothing wrong with that.
I said they can't come right out and verbally tell a customer that they will do that if they buy the extended warranty, especially if the warranty in writing doesn't offer anything beyond what's in the TOC of the original warranty. That's bait and switch. If you don't think Bait and Switch is against the law then I'm sorry for you.
For your information, that was an employee that whispered that to the OP in regards to getting preferential treatment. Guess what? If that employee quits and then the OP comes back later needing service he can't say the employee told him he would get preferential treatment since there's nobody there to back him up and furthermore the store can seriously go by the book on repairs and don't offer a replacement ever and the OP can't do anything about it. Also for your information I'm only referring to products that still have a manufacturer's warranty.
No problem though, if you guys here want to be that naive and believe everything a store tells you without reading it first then by all means, play the fool. Don't bother responding. I defended the OP in regards to his replacement while others were flaming him. Then the OP accuses me of calling him a liar and now you can't seem to read posts properly before responding. I'm outta here.
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