Apple replaced my bent iPhone 5
Hi,
Just wanted to share my experience with the same problem.
Just want to tell you guys that I have taken care of my iPhone 5 very well from Day1. Never dropped it and have always been in a sturdy case.
I always put my iPhone in my front pocket whenever I go out... As with any other person would do. But one day I noticed that my case wasn't fitting properly. So, I took my case out to reveal that my iPhone 5 was bent! It was bent slightly at the volume buttons. I was shocked at first.. thinking how an iPhone could bend... I didn't put any pressure whatsoever and could not think of a time why my iPhone would have bent.
I still had a few days left of warranty on my iPhone so I rang my local Apple Support. The first CR guy on the phone was very sympathetic and listened to my query very well. He did say he had never heard of a case and had to transfer me to a senior advisor (which was an AppleCare Specialist). So, speaking to her about the problem, she also was puzzled but was very sympathetic and professional and asked me to take pictures of the iPhone at all angles so she could send them to the Apple Engineering Team. I quickly did so and three days later, she rang me back saying that an iPhone should not be bending like that (without purposely damaging the iPhone) and so she accepted the claim (she had authority to accept claims directly) over the phone and even arranged Express Replacement Service for me. Couldn't believe how easy it was. I would post her name and e-mail here but I think that would breach some privacy rules at MacRumor Forums and Apple. She would probably be inundated with requests for bent iPhones...
Reading other people's experiences on the internet, I thought they would decline my warranty replacement request.. but I'm stoked they didn't! I don't know why other people have been declined. Apple is pretty laid back when it comes to replacements.. But I guess it depends which person (or Genius) you get.
This is why I love Apple and keep coming back!
Anyway, any questions, feel free to ask