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Old May 14, 2015, 10:00 AM   #4776
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Originally Posted by Scepticalscribe View Post
And, as I am now beginning to run somewhat low on coffees, now may be the time to consult certain websites, and peruse what they have to offer.

As mentioned earlier, I was pretty impressed with what the Ethiopian Coffee Company had to offer, and will take a fresh look to see what newer stuff has become available since I last dealt with them.

Do report back which you choose!

I've been on a long pour over binge, but I think this weekend I'll switch the grinder back to an espresso setting.

I have some unroasted Ethiopiques ready to go.
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Old May 14, 2015, 10:24 AM   #4777
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I've been out of coffee since the weekend. Blue Bottle gave me a credit for the last shipment that the Postal Service never delivered and dispatched a new batch to me.

Again, according to the Postal Service, the new dispatch is due to arrive tomorrow.

I am not holding my breath on this delivery either.
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Old May 14, 2015, 10:28 AM   #4778
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I've been out of coffee since the weekend. Blue Bottle gave me a credit for the last shipment that the Postal Service never delivered and dispatched a new batch to me.

Again, according to the Postal Service, the new dispatch is due to arrive tomorrow.

I am not holding my breath on this delivery either.
Jeez, these delivery problems are utterly strange.
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Old May 14, 2015, 10:47 AM   #4779
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Jeez, these delivery problems are utterly strange.
I've been on the subscription plan since December and I think out of the every other week shipments, that 3 or 4 were actually on time. The rest has been a crap shoot guess.
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Old May 14, 2015, 11:51 AM   #4780
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I've been on the subscription plan since December and I think out of the every other week shipments, that 3 or 4 were actually on time. The rest has been a crap shoot guess.
I assume this doesn't typically happen with other USPS deliveries to you?
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Old May 14, 2015, 12:05 PM   #4781
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I assume this doesn't typically happen with other USPS deliveries to you?
No, but then most of the stuff I order, which isn't very often, ships via UPS or FedEx. If I have a choice of carrier when I order, I always skip the USPS and select one of the commercial carriers.

I just noticed that the replacement shipment Blue Bottle sent me went USPS 2-day priority. Normally it's shipped First-Class Mail.

Now, one would think that First-Class Mail would be a good way to ship, based solely on the name. If we fly First-Class, we get big seats, leg room and champagne. But the USPS version of First-Class clearly isn't in the same league as the common held definition.
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Old May 14, 2015, 12:14 PM   #4782
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No, but then most of the stuff I order, which isn't very often, ships via UPS or FedEx. If I have a choice of carrier when I order, I always skip the USPS and select one of the commercial carriers.

I just noticed that the replacement shipment Blue Bottle sent me went USPS 2-day priority. Normally it's shipped First-Class Mail.

Now, one would think that First-Class Mail would be a good way to ship, based solely on the name. If we fly First-Class, we get big seats, leg room and champagne. But the USPS version of First-Class clearly isn't in the same league as the common held definition.
LOL, yes I've always been amused by "First Class" mail. It is just the regular mail service! Well, it is supposed to distinguish from other sorts of bulk mail like flyers and (I think) magazines and catalogues. It always struck me as a marketing gimmick.

I hope your coffee arrives soon!
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Old May 14, 2015, 12:33 PM   #4783
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I hope your coffee arrives soon!
Me too! You can follow along too if you like.

This was supposed to have been delivered Saturday, May 9th. https://tools.usps.com/go/TrackConfi...98517000355587

This one is supposed to be here by tomorrow. https://tools.usps.com/go/TrackConfi...00829609608099
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Last edited by SandboxGeneral; May 14, 2015 at 12:45 PM.
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Old May 14, 2015, 04:15 PM   #4784
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I received this reply from Blue Bottle a few minutes ago.

Quote:
I'm the Director of Digital Product at Blue Bottle and wanted to reach out.

We're experiencing a lot of missing updates from the USPS system. They have recently provided us with a new tool that we're going to be using that should provide more granular tracking for all of our first class packages.

We are going to look into additional carriers but that will be a longterm project that won't necessarily bear fruit immediately. The 6oz package is definitely a first class shipping product and going up to priority would double the cost.

If you do think you can use 12oz, that product does ship via Priority mail and while for most people First Class and priority see the same results, on average the delays with priority are slightly lower than the delays with First Class. Also - the weeks where USPS has heavy volume (the week Mother's Day, Tax Day), seem to be especially bad.

I sincerely hope that the coffee arrives within a timely fashion from here on out. If not, feel free to write in. You should not have to pay for service that is not good enough. I apologize that we could not hit your expectations and you ended up without the product you love. We will strive to do better.

All the best.
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Old May 14, 2015, 04:19 PM   #4785
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I received this reply from Blue Bottle a few minutes ago.
Have they offered any sort of compensation for the poor quality of service that you have experienced recently?
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Old May 14, 2015, 04:22 PM   #4786
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Have they offered any sort of compensation for the poor quality of service that you have experienced recently?
Yes. They have twice now given me full credit on two orders. They're customer service is great. I don't fault Blue Bottle in the least for these problems. It's the US Postal Service that is to blame. They are, frequently, unable to meet their own stated delivery dates for packages.
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Old May 14, 2015, 04:40 PM   #4787
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Yes. They have twice now given me full credit on two orders. They're customer service is great. I don't fault Blue Bottle in the least for these problems. It's the US Postal Service that is to blame. They are, frequently, unable to meet their own stated delivery dates for packages.

Well, at least they acknowledged the inconvenience and frustration of what has happened in a timely and professional manner.
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Old May 14, 2015, 04:49 PM   #4788
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Here is the remainder of our email conversation.

Me:
Quote:
Thank you for the reply. I was looking around on the subscriptions page and it looks like I could go with a Standard Bag (12 oz) and set it to every 4 weeks and that, in theory, should work out the same as the half bag (6 oz) every two weeks that I’ve been doing so far. If I do that, you’re telling me that it will ship via Priority Mail, rather than First Class Mail?

Don’t worry too much, I don’t blame Blue Bottle in the least bit for this. The problem is wholly on the US Postal Service who cannot seem to deliver consistently on their own stated delivery dates.

Blue Bottle’s customer service has been #1 in my book all along and I appreciate that very much.
BB:
Quote:
You're very welcome.

The standard back every four weeks would indeed accomplish what you want. It will indeed ship priority.

I appreciate your support very much and look forward to improving your service as much as we can! Thank you for the kudos - I'll pass that along to the entire team.
Me:
Quote:
Thank you. I am going to make that subscription change and see how it goes.
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Old May 14, 2015, 05:44 PM   #4789
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Originally Posted by SandboxGeneral View Post
Here is the remainder of our email conversation.

Me:


BB:


Me:
Hopefully that solves your problem!
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Old May 16, 2015, 01:46 PM   #4790
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I was visiting with my local Michigan State Police Post Commander a couple of weeks ago at his office. We were discussing a combined project we're working on together along with two neighboring counties and some of the politics that go along with County vs. State stuff.

I'm a firm believer of working along side and with other agencies and to be especially helpful any time that I can. Sadly, not all public safety agencies feel the same, which is too bad because I view it as we are all on the same team.

However, because I showed the Post Commander compassion and helpfulness on many fronts, myself being a County person, he gave me a very nice Michigan State Police coffee mug.

The mug is actually a dark blue, not black, and has wisps of white snarling through it.

Click image for larger version

Name:	2015-05-16 11.38.59.jpg
Views:	6
Size:	1.20 MB
ID:	552837
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Old May 16, 2015, 02:00 PM   #4791
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I was visiting with my local Michigan State Police Post Commander a couple of weeks ago at his office. We were discussing a combined project we're working on together along with two neighboring counties and some of the politics that go along with County vs. State stuff.

I'm a firm believer of working along side and with other agencies and to be especially helpful any time that I can. Sadly, not all public safety agencies feel the same, which is too bad because I view it as we are all on the same team.

However, because I showed the Post Commander compassion and helpfulness on many fronts, myself being a County person, he gave me a very nice Michigan State Police coffee mug.

The mug is actually a dark blue, not black, and has wisps of white snarling through it.

Attachment 552837
Lovely mug, and great story.

That backstory will add immeasurably to the pleasure of you derive from every cup of coffee that you sip from this mug in the future…...
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Old May 16, 2015, 02:16 PM   #4792
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Lovely mug, and great story.

That backstory will add immeasurably to the pleasure of you derive from every cup of coffee that you sip from this mug in the future…...
Glory days are back again!

Because the USPS messed up my last order, which still hasn't arrived yet, Blue Bottle gave me a credit and shipped a new batch 2-day Priority USPS. Well, good ol' USPS's 2-day Priority was really 3-day Priority. It was supposed to arrive yesterday, but it came just a few minutes ago.

Regardless, I finally have some coffee again! It's been more than a week since I ran out and I've been sustaining myself on tea, Earl Grey and Black, for caffeine.

I just brewed a cup of it and poured it from the French Press into my Michigan State Police mug and am sipping on it's loveliness now.

I just love Blue Bottle even more now. I have been on a 6 oz subscription all along, and the batch they just sent me, for free, was a 12 oz batch! I thought the box was rather large compared to what I normally received from them.

This batch is called:

Quote:
Colombia Cerro Azul Gesha
Nestled in the Valle del Cauca region of Colombia, Cerro Azul is known for its Gesha, especially since it is the only varietal they grow on the farm (30,000 trees—all Gesha!). Advanced climate tracking technology provides farmers with detailed information about factors such as rainfall, sun, and wind so that they can optimize their harvest. There’s something about this coffee that reminds us of Aranciata, the Italian sparkling fruit beverage. Refreshing and zippy with jasmine and plum, it might just make you want to sip your coffee through a striped paper straw.
Oh it tastes so good! Plus, I'm a big fan of the Colombian beans, so this is even better to finally get coffee and get some of my favorite beans too.
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Old May 16, 2015, 04:05 PM   #4793
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Glory days are back again!

Because the USPS messed up my last order, which still hasn't arrived yet, Blue Bottle gave me a credit and shipped a new batch 2-day Priority USPS. Well, good ol' USPS's 2-day Priority was really 3-day Priority. It was supposed to arrive yesterday, but it came just a few minutes ago.

Regardless, I finally have some coffee again! It's been more than a week since I ran out and I've been sustaining myself on tea, Earl Grey and Black, for caffeine.

I just brewed a cup of it and poured it from the French Press into my Michigan State Police mug and am sipping on it's loveliness now.

I just love Blue Bottle even more now. I have been on a 6 oz subscription all along, and the batch they just sent me, for free, was a 12 oz batch! I thought the box was rather large compared to what I normally received from them.

This batch is called:



Oh it tastes so good! Plus, I'm a big fan of the Colombian beans, so this is even better to finally get coffee and get some of my favorite beans too.
Great story, - that is a fine example of proper customer service - and I'm delighted to learn that you managed to receive some wonderful Colombian beans as well.

Enjoy the mug and - above all - enjoy the coffee.
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Old Today, 07:56 PM   #4794
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Several sources suggest ~17:1 (water:coffee) weight ratio, and let’s see, your 650ml is ~22 fluid oz.
Depends on whether you are using fluid ounces or grams.

Fluid ounces: multiply the weight of the coffee by 16. To go in the other direction, use 0.0625.

Grams: multiply the weight of the coffee by 16.695 (the result will be cc's of water). To go in the other direction, use 0.0599.

So, your calculation would produce slightly under-watered coffee (assuming all other factors are held constant), but certainly within shooting range.
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Old Today, 08:05 PM   #4795
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Anyone here ever tried New Mexican Pinon Coffee? I picked some up at Trader Joe's the other day out of curiosity and finally got around to trying it this morning -- it's really interesting! Kind of reminds me of hazelnut-flavored coffee or something with a bit of a chocolate-y taste. The coffee is made with Mexican pine nuts (?!) and also Arabica beans, so it has an unusual and distinctive flavor. Not something I'd want to drink every day but it definitely is interesting......
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Old Today, 08:09 PM   #4796
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Depends on whether you are using fluid ounces or grams.

Fluid ounces: multiply the weight of the coffee by 16. To go in the other direction, use 0.0625.

Grams: multiply the weight of the coffee by 16.695 (the result will be cc's of water). To go in the other direction, use 0.0599.

So, your calculation would produce slightly under-watered coffee (assuming all other factors are held constant), but certainly within shooting range.

Lovely to see you here again. And may I extend a most heartfelt and very warm welcome to you. And I hope that you can stay a while with us for now……

Knowing your love of the Ethiopian bean, I thought I'd share with you the fact that I discovered a splendid bunch of enthusiasts for Ethiopian coffee in London…..and have been sampling some of their beans and brews ever since.

They go by the (entirely unoriginal, but easily reached) name of the "Ethiopian Coffee Company"
…...
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Old Today, 08:22 PM   #4797
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Originally Posted by Kurwenal View Post
Depends on whether you are using fluid ounces or grams.

Fluid ounces: multiply the weight of the coffee by 16. To go in the other direction, use 0.0625.

Grams: multiply the weight of the coffee by 16.695 (the result will be cc's of water). To go in the other direction, use 0.0599.

So, your calculation would produce slightly under-watered coffee (assuming all other factors are held constant), but certainly within shooting range.
Welcome back my friend! Glad to see you here again and dispensing your vast knowledge of coffee expertise to us humble students of yours.

Quote:
Originally Posted by Clix Pix View Post
Anyone here ever tried New Mexican Pinon Coffee? I picked some up at Trader Joe's the other day out of curiosity and finally got around to trying it this morning -- it's really interesting! Kind of reminds me of hazelnut-flavored coffee or something with a bit of a chocolate-y taste. The coffee is made with Mexican pine nuts (?!) and also Arabica beans, so it has an unusual and distinctive flavor. Not something I'd want to drink every day but it definitely is interesting......
No, I've not tried that kind before. I've been on a subscription plan from Blue Bottle for a while now.

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Lovely to see you here again. And may I extend a most heartfelt and very warm welcome to you. And I hope that you can stay a while with us for now
…...
Most agreed.
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Old Today, 08:27 PM   #4798
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Originally Posted by Scepticalscribe View Post

Lovely to see you here again. And may I extend a most heartfelt and very warm welcome to you. And I hope that you can stay a while with us for now……

…...
Quote:
Originally Posted by SandboxGeneral View Post
Most agreed.
Most kind, and thank you. As I suspect you surmised, I have been absent, for about six months, dealing with the return of my cancer. It has not been fun, but I am still alive. And regularly yelling at everyone about the crap coffee....which, after four tumors, I believe I am entitled to define as any coffee not roasted and made by me!

That's good news, SS. Hard to beat a nicely made Ethiopian.

I will not be a frequent poster, but will drop in as things allow.

Best wishes to you all, friends.
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