Apple repackaging used Iphone 5 As New

Hello, Guys
Just recieved my dispatched email for my BRAND NEW second iphone 5 16gb white. (UK) Everytime I tried to enter my serial number into the support profile. keeps on saying according to our records, this serial number is registered to another Apple ID.
I just hope apple are not repackaging used items and selling them brand new.

https://supportprofile.apple.com/MySupportProfile.do?locale=en_GB

oops Guys i mean BRAND NEW sealed Phone.

JayLenochiniMac said:

They don't send retail box iPhones for replacements. If you're getting your second iPhone 5, it's most likely a white box, which may or may not be a refurb.

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Just recieved the brand new sealed phone this morning. It was indeed used someone else apple id was already log in. Well just requested a refund.

foobi said:

If it comes in a sealed official box then it is 100% new from factory. (china)
If it comes in a white small box then it refurbed from the stock-factory. (Netherlands)

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Nope my brand new ordered online didn't shipped from china (It was shipped from the uk warehouse). The week the phone build was week 30 (July). That why i was assume it was used most products I order of Apple online come directly shipped from china.