URGENT HELP!! Keyboard Issue.

Mecon5 · Jan 6, 2013, 07:38 PM

Hi all,

My Macbook Pro's (15" OSX 10.6) keyboard is not working. This occurred after I downloaded two key remapping programs (KeyRemap4Macbook and Double Command). I attempted to uninstall both programs, and I can find no trace of either program anywhere, but the problem persists. I've rebooted multiple times, with no change.

I performed a PRAM reset, and the problem went away for a few seconds, but then returned.

Any help would be appreciated! I'm currently using my sister's computer, but I really need to get my machine working again.

Mike

Mecon5 · Jan 6, 2013, 07:59 PM

I just realized that there is an icon for KeyRemap4Macbook in the top bar, clicking on it opens a dropdown menu that allows me to check for updates and open preferences.

So there apparently is a trace of this program left, but I can find no files relating to it.

duervo · Jan 6, 2013, 08:02 PM

I've never used that program, but I would try this to uninstall it:

http://pqrs.org/macosx/keyremap4macbook/document-uninstall.html.en

Mecon5 · Jan 6, 2013, 08:11 PM

Thanks for the reply, but the problem is that I can't get to that menu, since the program already appears to be uninstalled, there must be some remnant of it left however.

Would reinstalling the program and then uninstalling it possibly work? I'm worried that having a damaged version of the program and a fresh version would cause new issues.

kage207 · Jan 6, 2013, 08:49 PM

Have you looked at Activity Monitor?

Mecon5 · Jan 6, 2013, 08:54 PM

What should I look for in Activity Monitor?

kage207 · Jan 6, 2013, 08:57 PM

The programs that you installed or any name close to it. See if there are any left over processes. Sometimes apps can install some system level files that could begin running when the system boots.

Mecon5 · Jan 6, 2013, 09:03 PM

Ah good call. I dont know how I didnt notice before, but there is a KeyRemap process in the activity monitor. I cant quit the process.

kage207 · Jan 6, 2013, 09:07 PM

Cool cool cool. Now that we have isolated which app was affecting your system you should check this out.

http://pqrs.org/macosx/keyremap4macb...nstall.html.en

You might have to install the app and then do a fresh uninstall to get a proper uninstall. Hope this helps.

Mecon5 · Jan 6, 2013, 09:15 PM

Yes that might be the end of it...but here's the kicker; I cant install the program again because I need to enter my system password to complete the install.

davidlv · Jan 6, 2013, 09:19 PM

Quote:

Originally Posted by Mecon5

Yes that might be the end of it...but here's the kicker; I cant install the program again because I need to enter my system password to complete the install.

Try starting up holding down the shift key, starts up without extensions, which may give you the chance to use your keyboard and input your system password. Worth a try I think.

kage207 · Jan 6, 2013, 09:20 PM

Quote:

Originally Posted by Mecon5

Yes that might be the end of it...but here's the kicker; I cant install the program again because I need to enter my system password to complete the install.

Did you kill the process in Activity Monitor first?

Mecon5 · Jan 6, 2013, 09:31 PM

So I did that, started in "safe boot" mode, and now everything seems to be working correctly. The icon that was on the top bar is gone, the KeyRemap4Macbook process is also gone.

I dont think I should take any further action, because everything is working currently. So thank you very much!

kage207 · Jan 6, 2013, 09:34 PM

Cool cool cool.

duervo · Jan 6, 2013, 09:35 PM

Quote:

Originally Posted by Mecon5

Thanks for the reply, but the problem is that I can't get to that menu, since the program already appears to be uninstalled, there must be some remnant of it left however.

Would reinstalling the program and then uninstalling it possibly work? I'm worried that having a damaged version of the program and a fresh version would cause new issues.

Yes, I would reinstall, and then follow those instructions to uninstall it.

Mecon5 · Jan 6, 2013, 09:42 PM

Ok, so I restarted again, and the problem is back, so I will safe boot again and reinstall and uninstall the program and see if that works

kage207 · Jan 6, 2013, 09:43 PM

Quote:

Originally Posted by Mecon5

Ok, so I restarted again, and the problem is back, so I will safe boot again and reinstall and uninstall the program and see if that works

Let us know~

Mecon5 · Jan 6, 2013, 10:09 PM

Ok so here's the final explanation. It turns out that both programs were still technically installed on my machine even though I deleted all the files I could find.

DoubleCommand still had a folder in Library/StartupItems, which was conflicting with KeyRemap4Macbook, and causing the keyboard to malfunction. In safe mode I was able to delete this startup item, then reinstall KeyRemap4Macbook, and uninstall it.

So now both programs are completely uninstalled and my machine is running in normal boot and the keyboard works.

So I sincerely thank all of you for your help, you guys are life savers!

If a mod wants edit the title of this thread with a resolved tag, go for it

kage207 · Jan 6, 2013, 10:32 PM

Quote:

Originally Posted by Mecon5

So I sincerely thank all of you for your help, you guys are life savers!

If a mod wants edit the title of this thread with a resolved tag, go for it

Alright! I'm glad things worked out.

davidlv · Jan 7, 2013, 03:14 AM

Quote:

Originally Posted by Mecon5

If a mod wants edit the title of this thread with a resolved tag, go for it

You can do that yourself, edit your original post, click on Advanced, add the obligatory "Resolved". Fini

Jan 6, 2013, 07:38 PM	#1
Mecon5 macrumors newbie Join Date: Jan 2013	URGENT HELP!! Keyboard Issue. Hi all, My Macbook Pro's (15" OSX 10.6) keyboard is not working. This occurred after I downloaded two key remapping programs (KeyRemap4Macbook and Double Command). I attempted to uninstall both programs, and I can find no trace of either program anywhere, but the problem persists. I've rebooted multiple times, with no change. I performed a PRAM reset, and the problem went away for a few seconds, but then returned. Any help would be appreciated! I'm currently using my sister's computer, but I really need to get my machine working again. Mike
	0

Jan 6, 2013, 08:49 PM	#5
kage207 macrumors 6502a Join Date: Jul 2008	Have you looked at Activity Monitor? __________________ MBA 13", i5 1.8GHz, 8GM RAM, 128GB SSD These are amazing products that enrich our lives that we see as toys, remember that they are expensive and should be used as tools to reach our dreams~
	0

Jan 6, 2013, 08:57 PM	#7
kage207 macrumors 6502a Join Date: Jul 2008	The programs that you installed or any name close to it. See if there are any left over processes. Sometimes apps can install some system level files that could begin running when the system boots. __________________ MBA 13", i5 1.8GHz, 8GM RAM, 128GB SSD These are amazing products that enrich our lives that we see as toys, remember that they are expensive and should be used as tools to reach our dreams~
	0

Jan 6, 2013, 09:07 PM	#9
kage207 macrumors 6502a Join Date: Jul 2008	Cool cool cool. Now that we have isolated which app was affecting your system you should check this out. http://pqrs.org/macosx/keyremap4macb...nstall.html.en You might have to install the app and then do a fresh uninstall to get a proper uninstall. Hope this helps. __________________ MBA 13", i5 1.8GHz, 8GM RAM, 128GB SSD These are amazing products that enrich our lives that we see as toys, remember that they are expensive and should be used as tools to reach our dreams~
	0

Jan 6, 2013, 09:34 PM	#14
kage207 macrumors 6502a Join Date: Jul 2008	Cool cool cool. __________________ MBA 13", i5 1.8GHz, 8GM RAM, 128GB SSD These are amazing products that enrich our lives that we see as toys, remember that they are expensive and should be used as tools to reach our dreams~
	0

Jan 6, 2013, 07:59 PM	#2
Mecon5 Thread Starter macrumors newbie Join Date: Jan 2013	I just realized that there is an icon for KeyRemap4Macbook in the top bar, clicking on it opens a dropdown menu that allows me to check for updates and open preferences. So there apparently is a trace of this program left, but I can find no files relating to it.
	0

Jan 6, 2013, 08:02 PM	#3
duervo macrumors 6502 Join Date: Feb 2011	I've never used that program, but I would try this to uninstall it: http://pqrs.org/macosx/keyremap4macbook/document-uninstall.html.en
	0

Jan 6, 2013, 08:11 PM	#4
Mecon5 Thread Starter macrumors newbie Join Date: Jan 2013	Thanks for the reply, but the problem is that I can't get to that menu, since the program already appears to be uninstalled, there must be some remnant of it left however. Would reinstalling the program and then uninstalling it possibly work? I'm worried that having a damaged version of the program and a fresh version would cause new issues.
	0

Jan 6, 2013, 08:54 PM	#6
Mecon5 Thread Starter macrumors newbie Join Date: Jan 2013	What should I look for in Activity Monitor?
	0

Jan 6, 2013, 09:03 PM	#8
Mecon5 Thread Starter macrumors newbie Join Date: Jan 2013	Ah good call. I dont know how I didnt notice before, but there is a KeyRemap process in the activity monitor. I cant quit the process.
	0

Jan 6, 2013, 09:15 PM	#10
Mecon5 Thread Starter macrumors newbie Join Date: Jan 2013	Yes that might be the end of it...but here's the kicker; I cant install the program again because I need to enter my system password to complete the install.
	0

Jan 6, 2013, 09:31 PM	#13
Mecon5 Thread Starter macrumors newbie Join Date: Jan 2013	So I did that, started in "safe boot" mode, and now everything seems to be working correctly. The icon that was on the top bar is gone, the KeyRemap4Macbook process is also gone. I dont think I should take any further action, because everything is working currently. So thank you very much!
	0

Jan 6, 2013, 09:42 PM	#16
Mecon5 Thread Starter macrumors newbie Join Date: Jan 2013	Ok, so I restarted again, and the problem is back, so I will safe boot again and reinstall and uninstall the program and see if that works
	0

Jan 6, 2013, 10:09 PM	#18
Mecon5 Thread Starter macrumors newbie Join Date: Jan 2013	Ok so here's the final explanation. It turns out that both programs were still technically installed on my machine even though I deleted all the files I could find. DoubleCommand still had a folder in Library/StartupItems, which was conflicting with KeyRemap4Macbook, and causing the keyboard to malfunction. In safe mode I was able to delete this startup item, then reinstall KeyRemap4Macbook, and uninstall it. So now both programs are completely uninstalled and my machine is running in normal boot and the keyboard works. So I sincerely thank all of you for your help, you guys are life savers! If a mod wants edit the title of this thread with a resolved tag, go for it
	0

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