Verizon is sending me a warranty replacement. Have a question

ahfu25 · Mar 18, 2013, 07:58 AM

I was having trouble with my iPhone 5 and called Verizon because apple wouldn't replace the phone. They're overnighting me a replacement. Anyone have experience with Verizon? Are the phones just like the apple replacements? Are they noticeably used?

ray6712 · Mar 18, 2013, 09:00 AM

In my experience with Verizon's replacements they have been on par with Apples, usually no sign of wear at all

617aircav · Mar 18, 2013, 12:28 PM

Refurbished phones look just like brand new. This is with any phone.

Chris092881 · 01:36 PM

Quote:

Originally Posted by 617aircav

Refurbished phones look just like brand new. This is with any phone.

Not true.

Verizon has replacement units? Through them or through Asurion? Or are they already offering refurbished 5's on their site? Either way, Apple replaces the outer shell, battery, and screen. Asurion replaces nothing. They send the phone out as is. When the 5 came out they were sending out brand new sealed boxes. I doubt that's the case 7 months later.

ahfu25 · Mar 18, 2013, 01:55 PM

The replacement is from verizon not asurion. I just dont want to receive a phone that looks all nicked up and abused. If so I'll just stay with my phone I have now and try @ apple again. My power button is stuck and I went to the apple store on 5th Ave and they said it looks like physical damage because it was in a otterbox

. NO scratches or anything on the phone so I just rather keep mine. Guess I'll find out tomorrow... I'll give an update tomorrow for anyone else that is curious and was in this position. Thanx fellas!

als522877 · Mar 18, 2013, 02:23 PM

I had my iPhone 5 stolen while at work in Dec. I went through Asurion to get it replaced & they sent me a brand new in the box iPhone 5. (still factory shrink wrapped) I had called Apple to cancel the AC+ on the stolen phone to use the refund towards getting AC+ on the replacement. I had no problems at all getting that done.

They were going to pro-rate the 2 months it had already been activated, but when they asked why I wanted to cancel & I told them the phone was stolen & I was going to use the refund to put AC+ on the replacement phone I received from Asurion. The rep put me on hold to "Talk to their supervisor". The rep came back and said they would do a full refund instead.

Not sure whether Verizon will send you a refurb or brand new iPhone 5 but if you have AppleCare+ on your previous iPhone 5 the process to get it "moved" over isn't that bad.

Chris092881 · Mar 18, 2013, 02:48 PM

Quote:

Originally Posted by ahfu25

The replacement is from verizon not asurion. I just dont want to receive a phone that looks all nicked up and abused. If so I'll just stay with my phone I have now and try @ apple again. My power button is stuck and I went to the apple store on 5th Ave and they said it looks like physical damage because it was in a otterbox

. NO scratches or anything on the phone so I just rather keep mine. Guess I'll find out tomorrow... I'll give an update tomorrow for anyone else that is curious and was in this position. Thanx fellas!

I would definitely try Apple again for sure. I think you'll get better results.

ahfu25 · Mar 19, 2013, 05:25 PM

Quote:

Originally Posted by Chris092881

I would definitely try Apple again for sure. I think you'll get better results.

Got my replacement from verizon (not asurion) and its on par with the genius bar replacements. Heres a flick..

Chris092881 · Mar 19, 2013, 05:28 PM

Quote:

Originally Posted by ahfu25

Got my replacement from verizon (not asurion) and its on par with the genius bar replacements. Heres a flick..

Looks good! Screen protected with film and everything. I'm happy it worked out for you. One piece of advise? Call Apple now and get AppleCare+ and drop Asurion, assuming you have it. It's a better deal. And since you just received the replacement today they should allow you to purchase AC+ over the phone.

ahfu25 · Mar 19, 2013, 05:43 PM

Quote:

Originally Posted by Chris092881

Looks good! Screen protected with film and everything. I'm happy it worked out for you. One piece of advise? Call Apple now and get AppleCare+ and drop Asurion, assuming you have it. It's a better deal. And since you just received the replacement today they should allow you to purchase AC+ over the phone.

Did that already! But I kept assurion just in case god forbid I lose it or it gets stolen. I dont mind paying the extra 10 bucks a month...A little piece of mind goes a long way.

Chris092881 · Mar 19, 2013, 05:44 PM

Quote:

Originally Posted by ahfu25

Did that already! But I kept assurion just in case god forbid I lose it or it gets stolen. I dont mind paying the extra 10 bucks a month...A little piece of mind goes a long way.

Nice. Thinking ahead.

TaEbOm · Mar 19, 2013, 06:05 PM

Got a replacement from Asurion last week. 64gb brand new in sealed box with a deductible of $199.

ahfu25 · Mar 19, 2013, 06:17 PM

Quote:

Originally Posted by TaEbOm

Got a replacement from Asurion last week. 64gb brand new in sealed box with a deductible of $199.

You have verizon?....btw this idiot here just updated to 6.1.3....dont ask...it wasnt a mistake...smh

TaEbOm · Mar 20, 2013, 12:55 PM

Quote:

Originally Posted by ahfu25

You have verizon?....btw this idiot here just updated to 6.1.3....dont ask...it wasnt a mistake...smh

yup, verizon ftw

ahfu25 · Mar 20, 2013, 02:28 PM

Quote:

Originally Posted by TaEbOm

yup, verizon ftw

I was wondering what their deductible was for future reference. Thanx

Mar 18, 2013, 07:58 AM	#1
ahfu25 macrumors 6502a Join Date: Dec 2009	Verizon is sending me a warranty replacement. Have a question I was having trouble with my iPhone 5 and called Verizon because apple wouldn't replace the phone. They're overnighting me a replacement. Anyone have experience with Verizon? Are the phones just like the apple replacements? Are they noticeably used? __________________ MBP 13' 2.4 GHz dual-core Intel Core i5 4GB SDRAM 500GB HDD White iPhone 5 32gb Verizon
	0

Mar 18, 2013, 01:55 PM	#5
ahfu25 Thread Starter macrumors 6502a Join Date: Dec 2009	The replacement is from verizon not asurion. I just dont want to receive a phone that looks all nicked up and abused. If so I'll just stay with my phone I have now and try @ apple again. My power button is stuck and I went to the apple store on 5th Ave and they said it looks like physical damage because it was in a otterbox . NO scratches or anything on the phone so I just rather keep mine. Guess I'll find out tomorrow... I'll give an update tomorrow for anyone else that is curious and was in this position. Thanx fellas! __________________ MBP 13' 2.4 GHz dual-core Intel Core i5 4GB SDRAM 500GB HDD White iPhone 5 32gb Verizon
	0

Mar 18, 2013, 02:23 PM	#6
als522877 macrumors newbie Join Date: Aug 2008	I had my iPhone 5 stolen while at work in Dec. I went through Asurion to get it replaced & they sent me a brand new in the box iPhone 5. (still factory shrink wrapped) I had called Apple to cancel the AC+ on the stolen phone to use the refund towards getting AC+ on the replacement. I had no problems at all getting that done. They were going to pro-rate the 2 months it had already been activated, but when they asked why I wanted to cancel & I told them the phone was stolen & I was going to use the refund to put AC+ on the replacement phone I received from Asurion. The rep put me on hold to "Talk to their supervisor". The rep came back and said they would do a full refund instead. Not sure whether Verizon will send you a refurb or brand new iPhone 5 but if you have AppleCare+ on your previous iPhone 5 the process to get it "moved" over isn't that bad. __________________ Early 09 iMac: 21.5, 3.06GHz C2D, 16GB RAM, 500GB HD (125GB BC Win7 Pro 64bit) \| Hackintosh: 3.3GHz i3, 8GB RAM, 500GB HD \| Apple Cinema Display 20" DVI \| Verizon iPhone⁵ 16GB \| iPad² 16GB WiFi \| ATV²
	0

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Mar 18, 2013, 09:00 AM	#2
ray6712 macrumors member Join Date: Apr 2012	In my experience with Verizon's replacements they have been on par with Apples, usually no sign of wear at all
	0

Mar 18, 2013, 12:28 PM	#3
617aircav macrumors 6502a Join Date: Jul 2012	Refurbished phones look just like brand new. This is with any phone.
	0

Mar 19, 2013, 06:05 PM	#12
TaEbOm macrumors member Join Date: May 2009	Got a replacement from Asurion last week. 64gb brand new in sealed box with a deductible of $199.
	0