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purchased movie missing from purchased/cloud

ViperDesign

ViperDesign

macrumors 6502a
Original poster
Aug 7, 2007
650
516
Utah
I don't know what happened but a movie I purchased is not showing in the cloud or in my purchased movie.

I downloaded it after I bought it so I know it was there at some point.

Any idea what could be happening?
 
JohnLT13

JohnLT13

macrumors 6502a
Dec 9, 2012
567
44
Boston (aka Red Sox Nation)
ViperDesign said:
I don't know what happened but a movie I purchased is not showing in the cloud or in my purchased movie.

I downloaded it after I bought it so I know it was there at some point.

Any idea what could be happening?
Click to expand...

this has happened to me a few times. I purchased a movie but did not watch it straight away, only to have it go missing. I rebooted my ATV and then it was there. i think i maybe even disconnected reconnected to internet.
 
ViperDesign

ViperDesign

macrumors 6502a
Original poster
Aug 7, 2007
650
516
Utah
JohnLT13 said:
this has happened to me a few times. I purchased a movie but did not watch it straight away, only to have it go missing. I rebooted my ATV and then it was there. i think i maybe even disconnected reconnected to internet.
Click to expand...

it is missing from my imac itunes as well though
 
C

Ccrew

macrumors 68020
Feb 28, 2011
2,035
3
There's also the little "screw ya" Apple gets you on sometimes.

If you buy it, and subsequently Apple loses distribution rights to the movie it's just "poof" it vanishes and you're out a movie.
 
J

Jkeeley1

macrumors newbie
Oct 25, 2012
12
0
I downloaded Act of Valor via the blu ray code, not available via icloud in my ipad or iPhone. I asked apple and their explanation was that not all movies are available via icloud and must be synced.
 
ViperDesign

ViperDesign

macrumors 6502a
Original poster
Aug 7, 2007
650
516
Utah
Jkeeley1 said:
I downloaded Act of Valor via the blu ray code, not available via icloud in my ipad or iPhone. I asked apple and their explanation was that not all movies are available via icloud and must be synced.
Click to expand...

Well that is the thing that is crazy, it was in my icloud when I purchased it. Some how it is missing now.

I have a apple support open to hopefully find out where it went. Very weird
 
S

starkmj

macrumors regular
Jun 18, 2007
101
27
Always...

ViperDesign said:
Well that is the thing that is crazy, it was in my icloud when I purchased it. Some how it is missing now.

I have a apple support open to hopefully find out where it went. Very weird
Click to expand...

...download to your hard drive and backup your purchases.

I like my music, movies, TV shows in the cloud for all of the obvious advantages, but I will never count on it always being there.

I do know, however, that it's on my imac's hard drive, and in my Time Capsule backup.
 
ViperDesign

ViperDesign

macrumors 6502a
Original poster
Aug 7, 2007
650
516
Utah
starkmj said:
...download to your hard drive and backup your purchases.

I like my music, movies, TV shows in the cloud for all of the obvious advantages, but I will never count on it always being there.

I do know, however, that it's on my imac's hard drive, and in my Time Capsule backup.
Click to expand...

Okay I got a response back and I don't know it happened but my purchase was hidden.

Went in, clicked the un-hide button and it is now showing. Very weird
 
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