Best Arm Options For New 27" iMac

[voicegy]

Originally Posted by Paclypse71

Any luck at the Apple Store?

Glad you asked - Monitors In Motion suffers from a bit of a disconnect between their departments.

Even though they asked for customers to specify at the time of ordering if they have the late model 2012 iMac, the part they sent to connect to the back of the computer is incompatible - it's for the previous iMac model(s).

I called MIM and confirmed as much - when I looked closer at the pics on their Facebook page, the part that fits in the back of the iMac looked different from the one I was shipped - and they said over the phone that the part was a week or two away from being manufactured! Frustrating, to say the least - their marketing is ahead of their manufacturing, and if I would have known this I wouldn't have pulled the trigger when I did.

So my build-to-order iMac is sitting useless on the floor and so are the parts from MIM - and have been going on three weeks now, while I wait patiently for this promised part. Then, and only then, can I take it into the Apple store - where I can only hope I haven't been lied to again by MIM if the Apple store tells me "no can do." We shall see...

[mellofello]

Hate to tell you but the stand is screwed in, inside the imac. Unless you catch a genius on a great day I highly doubt that they will install it for you. If they will then I will stand corrected, but chances are you are stuck with the imac mount like I have.

[Paclypse71]

Originally Posted by voicegy

Glad you asked - Monitors In Motion suffers from a bit of a disconnect between their departments.

Even though they asked for customers to specify at the time of ordering if they have the late model 2012 iMac, the part they sent to connect to the back of the computer is incompatible - it's for the previous iMac model(s).

I called MIM and confirmed as much - when I looked closer at the pics on their Facebook page, the part that fits in the back of the iMac looked different from the one I was shipped - and they said over the phone that the part was a week or two away from being manufactured! Frustrating, to say the least - their marketing is ahead of their manufacturing, and if I would have known this I wouldn't have pulled the trigger when I did.

So my build-to-order iMac is sitting useless on the floor and so are the parts from MIM - and have been going on three weeks now, while I wait patiently for this promised part. Then, and only then, can I take it into the Apple store - where I can only hope I haven't been lied to again by MIM if the Apple store tells me "no can do." We shall see...

Sorry to hear about your experience. That's pretty ridiculous that they sent you the wrong part and haven't even started to manufacture the new adapters that were being advertised a month and a half ago. I saw an interview with one of their salesmen a few years ago where he stated that all of their parts are milled to order onsite using a CNC machine, so I don't understand why it would take so long if the part already exists.
As far as installation goes, I have attached a screenshot of their support page for Apple Computers that addresses installation of the MacHead adapter on older 21.5" iMacs by a certified Apple tech. It says that the Monitors in Motion sales agent can find an Apple Tech in your area that will not void the warranty (You may also want to try this Apple Authorized Service Provider locator, but it's mostly Apple Stores. https://locate.apple.com) Hopefully they can get everything straightened out for you.

Originally Posted by mellofello

Hate to tell you but the stand is screwed in, inside the imac. Unless you catch a genius on a great day I highly doubt that they will install it for you. If they will then I will stand corrected, but chances are you are stuck with the imac mount like I have.

It was documented on this site when the new iMac was released that the stand is screwed to the inside and full disassembly was necessary to remove it. That is why Monitors in Motion developed a MacHead Adapter that was compatible with the new mounting arrangement, and they stated in the Facebook post that the adapter needs to be installed at an Authorized Apple Store or dealer because disassembly is required (This was also the case with MacHead installation on earlier versions of the 21.5" iMac). Obviously this is something that would be pre-arranged with a competent Apple technician for a price, and would not be expected to be done by any random Genius.

[voicegy]

Originally Posted by Paclypse71

Sorry to hear about your experience. That's pretty ridiculous that they sent you the wrong part and haven't even started to manufacture the new adapters that were being advertised a month and a half ago.

Agreed. I'm actually leaving out of the story with MIM the fact that they also sent me the wrong in-desk mount - I asked for a grommet mount and they sent a side-desk mount - I wrote them an email asking to correct it, and they sent another part, but that was wrong as well. I then sent the PICTURE from their own web site showing the part I asked for originally, and they wrote back and said that mount was no longer being made (?!?) even though it was still on the web site - but they still "had some" and sent the right one. Unbelievable.

However, when I DID write them, they always wrote back same-day, and they shipped out the parts next-day, as a way to make up for the inconvenience. So I'll give them credit for that, but it hasn't been the experience I had hoped for given the major amount of cash I laid out for this product.

I wrote on their Facebook page a question regarding when the new Mac Head spigot would be ready for shipment, and also emailed them this morning...I'll update when I hear something.

UPDATE: Here's an email from Monitors in Motion dated April 3rd:

We are still waiting for the new adapters. We were hoping to have them ready by the end of March but they are slightly delayed.

We will hopefully have them in another couple of weeks.

Sincerely,

Adele McKendrick
Inside Sales & Marketing

I see you're in San Diego - there's a place called CryWolf in town that is an authorized Apple service center, so that's a possible option for installation in case I strike out with one of the Apple stores in town. I'm still very positive this will all work out.

[levitationdrew]

Mounted my 27" iMac to a Innovative 7500-hd-1500 with the help of this forum. I thought I'd upload my pics. Super happy with the way it turned out. I'd say the arm was set for the full 44#'s and I didn't think I was going to be able to get it down to adjust without breaking my desk.

[voicegy]

It was a long road to get here, but I finally got the right part from Monitors In Motion for the late-2012 model iMac.

When it came, I took the part (along with the MIM Facebook page shot that shows the "spigot" connected to the back of the iMac) to our flagship Apple store in San Diego and asked if they could attach it. They walked away slowly....figured as much. But they did recommend CryWolf, which I had as a backup to try out anyway.

CryWolf raised their eyebrows, but said "yup, we can." A few days and 200 bucks of labor later, here is the whole set up at my home office.

[kat.hayes]

I currently have a 30-inch Apple Cinema Display that I want to get a Humanscale arm for, though I am thinking of getting a new iMac sometime soon.

I was looking at getting the M8 for the 30-incher, and from what I can tell, the M2 is not rated for the 30-incher, but would work for the new iMac.

Is there any advantage to the M2 over the M8 if I use it in the future for the new iMac?

Thanks.

[Paclypse71]

Originally Posted by voicegy

It was a long road to get here, but I finally got the right part from Monitors In Motion for the late-2012 model iMac.

When it came, I took the part (along with the MIM Facebook page shot that shows the "spigot" connected to the back of the iMac) to our flagship Apple store in San Diego and asked if they could attach it. They walked away slowly....figured as much. But they did recommend CryWolf, which I had as a backup to try out anyway.

CryWolf raised their eyebrows, but said "yup, we can." A few days and 200 bucks of labor later, here is the whole set up at my home office.

I'm glad to see that Monitors in Motion finally got their production figured out and you were able to get the right adapter. It's a little disappointing that the Apple Store wasn't able to do the installation, but it's actually better that they didn't try to attempt something they weren't capable of doing properly. I noticed that your photo has been added to the Monitors in Motion Facebook page, so you may very well be their first customer to actually have this done.
Since I live in the San Diego area I'll keep CryWolf in mind for when I get the new Thunderbolt Display (or possibly TV). Have you noticed any issues with their workmanship?

[Jindra12]

Originally Posted by voicegy

It was a long road to get here, but I finally got the right part from Monitors In Motion for the late-2012 model iMac.

When it came, I took the part (along with the MIM Facebook page shot that shows the "spigot" connected to the back of the iMac) to our flagship Apple store in San Diego and asked if they could attach it. They walked away slowly....figured as much. But they did recommend CryWolf, which I had as a backup to try out anyway.

CryWolf raised their eyebrows, but said "yup, we can." A few days and 200 bucks of labor later, here is the whole set up at my home office.

Could you please provide more info on this? I would like to have one for my late 2012 iMac. This is exact what I want to have the set up to look like.

[Paclypse71]

Originally Posted by Jindra12

Could you please provide more info on this? I would like to have one for my late 2012 iMac. This is exact what I want to have the set up to look like.

Start from his original post on pg 18 (#430).