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Old May 7, 2013, 07:13 PM   #1
NRak
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Can I take Geek Squad replacement phone to Apple Store?

Still under my 1 year warranty.
Had my phone replaced by Geek Squad w/ refurbished one after I dropped it.
Canceled Geek coverage and now my current iphone lock button is not working.
Checked serial # and the Apple site still says its under the 1-yr warranty.

Would I be able to go to the Apple Store and get my phone fixed/replaced?

My brain says no but became curious after looking up the serial #.

Thanks for the help
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Old May 7, 2013, 07:31 PM   #2
Bear
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Quote:
Originally Posted by NRak View Post
...
Would I be able to go to the Apple Store and get my phone fixed/replaced?
...
Only one way to find out for sure. Go to an Apple store and explain the problem.

What I would question is where Geek Squad got the "refurbished" phone and who it is registered to.
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Old May 7, 2013, 11:02 PM   #3
Applejuiced
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Off course.
If its still under warranty Apple will service it.
Check your AppleCare coverage here:
https://expresslane.apple.com/ProductSelector.action
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Old May 7, 2013, 11:13 PM   #4
alphaod
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Regardless to warranty status, Apple will service it.
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Old May 7, 2013, 11:17 PM   #5
Applejuiced
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Originally Posted by alphaod View Post
Regardless to warranty status, Apple will service it.
Correct, bad wording on my part.
Apple will still service it even if its out of warranty but they might charge a fee.
If its under warranty the service or replacement would be free of charge.
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Old May 7, 2013, 11:57 PM   #6
beeinformed
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Quote:
Originally Posted by NRak View Post
Still under my 1 year warranty.
Had my phone replaced by Geek Squad w/ refurbished one after I dropped it.
Canceled Geek coverage and now my current iphone lock button is not working.
Checked serial # and the Apple site still says its under the 1-yr warranty.
Would I be able to go to the Apple Store and get my phone fixed/replaced
If you go to an Apple Store (to fix/replace your phone) and they determine that you're still under warranty, you might consider getting the regular Apple Care protection plan ($69.99), which will give you an additional year of protection for hardware/software-related issues.
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