iMac won't shutdown or restart

barrygou · Jul 29, 2012, 06:40 PM

My 6 month old iMac won't shutdown or restart from the Apple menu. I tried resetting the SMC. I have to manually use the power button.

coodem · Jul 31, 2012, 04:21 AM

Something [process/program] probably stopping it. Open activity monitor before you shut down and see if anything is hanging

barrygou · Jul 31, 2012, 06:53 AM

I took it to an Apple retail store Genius Bar. They very quickly discovered it was remnants of anti-virus program Kaspersky causing the machine to hangup on Shutdown or Restart. Months ago, I installed a trial version of Kaspersky and decided not to use it. Instead of using the Kaspersky Uninstaller I just dragged it from Applications to Trash. The Apple tech downloaded the trial again and then used the Uninstaller to remove it. Issue solved. Lesson learned. Check to see if an app has an Uninstaller and use it rather than just dragging to the Trash.

Jul 29, 2012, 06:40 PM	#1
barrygou macrumors newbie Join Date: Jun 2012	iMac won't shutdown or restart My 6 month old iMac won't shutdown or restart from the Apple menu. I tried resetting the SMC. I have to manually use the power button.
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Jul 31, 2012, 04:21 AM	#2
coodem macrumors newbie Join Date: Jul 2012	Something [process/program] probably stopping it. Open activity monitor before you shut down and see if anything is hanging
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Jul 31, 2012, 06:53 AM	#3
barrygou Thread Starter macrumors newbie Join Date: Jun 2012	I took it to an Apple retail store Genius Bar. They very quickly discovered it was remnants of anti-virus program Kaspersky causing the machine to hangup on Shutdown or Restart. Months ago, I installed a trial version of Kaspersky and decided not to use it. Instead of using the Kaspersky Uninstaller I just dragged it from Applications to Trash. The Apple tech downloaded the trial again and then used the Uninstaller to remove it. Issue solved. Lesson learned. Check to see if an app has an Uninstaller and use it rather than just dragging to the Trash.
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