Originally Posted by All Taken
Exactly my point, retailers make it too difficult to access the standard 2 year warranty claim by using SOGA as a deterrent, the very fact that retailers do this is something Trading Standards are investigating - reason being that any retailer putting onus on a customer to prove inherent fault within the 2 years since purchase is actually a violation of the directive, it exists to make it easier for consumers to make valid claims - the EU agree that 2 years is a reasonable warranty term for electrical items. We need a large scale case in the UK against a company such as Apple, large cases in court often result in clarification of the retailers duties to the customer when things go wrong. Again as mentioned earlier, Italy is better because of this.
I applaud your persistence in trying to be 'correct' but at first you say I'm wrong then you say I'm right. My comments are correct, I'm sure they ring true with many people who just want no questions 2 year warranty.
I haven't said you're wrong, but not everything you say is correct. What I'm trying to say is that there are two laws in the UK - Sale and Supply of Goods to Consumers Regulations 2002 (EU Directive) and the SOGA.
In court, the SOGA will nearly always win, since it gives more favourable terms (in terms of length, recourse) to the consumer. As much as I'd love to have a no quibble 2 year guarantee on everything, it's not going to happen any time soon.
Say you tried to use the EU Directive. You take a retailer to court using SSGC. Their defence quotes the SOGA - in every case I've ever read about, the SOGA has always triumphed, since pretty much every term in it meets or exceeds the EU directive (not saying it hasn't happened, but I've never read about it). You can't simply take somebody to court in the UK without proof of an inherent fault and expect to win - whilst this is what the EU Directive would like you to be able to do, it's impossible in the UK (in one case I read a while ago - the argument used in defence was that the SOGA and EU Directive only cover faults at the point of purchase, and therefore it is reasonable to ask the consumer to prove that this defect was there).