Register FAQ / Rules Forum Spy Search Today's Posts Mark Forums Read
Go Back   MacRumors Forums > Apple Hardware > Notebooks > MacBook Pro

Reply
 
Thread Tools Search this Thread Display Modes
Old Nov 16, 2012, 10:54 AM   #26
SimonUK5
macrumors 6502
 
Join Date: Nov 2010
Send a message via AIM to SimonUK5 Send a message via MSN to SimonUK5 Send a message via Skype™ to SimonUK5
Quote:
Originally Posted by vpro View Post
What's interesting with these sorts of posts I noticed - many people are so keen on swapping out ram and hard drives but no one seems to be able to tackle the hinge with a few screws and some grease?

What is that one saying about insurance of any kind? Especially car insurance? It's the insurance that will kill you, the accident just injures you... So.... Applecare???

Food for thought...

I assumed all future financial responsibility when I cracked open my 17" MBP to upgrade the ram and rom in it, so I will make sure I can afford to pay for it when it needs tune ups by apple RATHER than rely on Applecare with all its hypocrisies and overall scam, weaseling their way around what they wanna cover and what they don't wanna cover after talking for over 8 hours a week on the phone or in person to SIMPLE just state your case while nothing is being done during that time to FIX any issue... ... I'm prepared to pay someone to fix my machine if it is something I CAN'T tackle, that way I can demand that it be done right the first time.

In MANY MANY case's applecare is way cheaper than replacing the part yourself. I'm more than capable of replacing the screen or Logic Board myself on my MBP. But for $300 i can have 2 years of free parts and labour? I've had my MBP for less than a year and its going in for its second logic board this weekend. A) Theres no way i'd be able to source a BRAND NEW part, and it would be a pain to fix. And two of them will cost far far far far more than applecare. And i can drop my machine in the morning, go to work, walk out of work and pick it up again. and i've save $200+ in the process of doing that.

Applecares worth it, unless its a hard drive failure, in which case you can replace it yourself and save time and money and STILL keep your warranty.
__________________
2013 Macbook Air 11' 1.3/8GB | 2012 Mac Mini 2.5/4GB | 2009 Mac Pro 3.2 Quad / 12Gb | 2008 Black Macbook 2.4/4GB

Last edited by balamw; Nov 16, 2012 at 02:43 PM. Reason: Name-calling
SimonUK5 is offline   0 Reply With Quote
Old Nov 16, 2012, 11:11 AM   #27
Spink10
Thread Starter
macrumors 68020
 
Spink10's Avatar
 
Join Date: Nov 2011
Location: Oklahoma
Quote:
Originally Posted by vpro View Post
What's interesting with these sorts of posts I noticed - many people are so keen on swapping out ram and hard drives but no one seems to be able to tackle the hinge with a few screws and some grease?

What is that one saying about insurance of any kind? Especially car insurance? It's the insurance that will kill you, the accident just injures you... So.... Applecare???

Food for thought...

I assumed all future financial responsibility when I cracked open my 17" MBP to upgrade the ram and rom in it, so I will make sure I can afford to pay for it when it needs tune ups by apple RATHER than rely on Applecare with all its hypocrisies and overall scam, weaseling their way around what they wanna cover and what they don't wanna cover after talking for over 8 hours a week on the phone or in person to just SIMPLY state one's case; while nothing is being done during that time to FIX any issue, I worry, I really worry... ...

I'm prepared to pay someone to fix my machine if it is something I CAN'T tackle, that way I can demand that it be done right the first time.
I'm glad for you - I will let apple fix my computer. They will make it well worth my time on the phone / extra time w/o MBP / frustration. I wish this problem didn't happen. But I will be heavily compensated for it. They completely dropped the ball.
Spink10 is offline   1 Reply With Quote
Old Nov 16, 2012, 02:36 PM   #28
vpro
macrumors 6502a
 
vpro's Avatar
 
Join Date: Jun 2012
I've never had Applecare - I've just been able to bring it in and get what ever needed to be fixed fixed, 2 or 3 hundred dollars here and there when I needed it, which was only once for my 2006 17" Macbook pro in all these years. There are things you can do to take real good care of your machines and to really baby them, to be on top of things and really learn about the ins and outs of it all, be educated about your purchase and how to maintain it, how to avoid certain things online etc etc. There is so much information out there and many fixes one can do on their own now so very accessible, insurance is for those who are reckless and don't have time to care about anything but 'enjoyment' as if 'enjoyment' can be insured and all you need to do is run around thinking it is 'covered'. Life isn't like that for me, I have to cover my own a$$ at all times and if I want something done right I do it myself or pay for someone who will really get the job done right the first time or they can keep working on it (free of charge there after) until it is right. Cash is power. Insurance is an illusion and a definite false sense of 'security'.
__________________
15" 2.8Ghz 16GB, 1TB|17" 2.5Ghz 16GB, 520GB SSD+980GB RAID|Mac Pro 3.0GHz 32GB, 1TB

Last edited by balamw; Nov 16, 2012 at 02:44 PM. Reason: removed quoted name-calling
vpro is offline   1 Reply With Quote
Old Nov 16, 2012, 03:04 PM   #29
Spink10
Thread Starter
macrumors 68020
 
Spink10's Avatar
 
Join Date: Nov 2011
Location: Oklahoma
Quote:
Originally Posted by vpro View Post
I've never had Applecare - I've just been able to bring it in and get what ever needed to be fixed fixed, 2 or 3 hundred dollars here and there when I needed it, which was only once for my 2006 17" Macbook pro in all these years. There are things you can do to take real good care of your machines and to really baby them, to be on top of things and really learn about the ins and outs of it all, be educated about your purchase and how to maintain it, how to avoid certain things online etc etc. There is so much information out there and many fixes one can do on their own now so very accessible, insurance is for those who are reckless and don't have time to care about anything but 'enjoyment' as if 'enjoyment' can be insured and all you need to do is run around thinking it is 'covered'. Life isn't like that for me, I have to cover my own a$$ at all times and if I want something done right I do it myself or pay for someone who will really get the job done right the first time or they can keep working on it (free of charge there after) until it is right. Cash is power. Insurance is an illusion and a definite false sense of 'security'.
It still under the orignal 1 yr warranty - thanks bud
Spink10 is offline   0 Reply With Quote
Old Nov 16, 2012, 03:12 PM   #30
itegypt
macrumors 6502
 
Join Date: Aug 2011
Location: Q8
Send a message via AIM to itegypt
I agree 100% some even call the Applecare, extended warranty….etc idiot taxes since they all BS..I recently got the applecare on ebay for $200 because I noticed apple parts aren’t cheap to top it off I work in Kuwait and there is no Apple store here lol

Quote:
Originally Posted by vpro View Post
I've never had Applecare - I've just been able to bring it in and get what ever needed to be fixed fixed, 2 or 3 hundred dollars here and there when I needed it, which was only once for my 2006 17" Macbook pro in all these years. There are things you can do to take real good care of your machines and to really baby them, to be on top of things and really learn about the ins and outs of it all, be educated about your purchase and how to maintain it, how to avoid certain things online etc etc. There is so much information out there and many fixes one can do on their own now so very accessible, insurance is for those who are reckless and don't have time to care about anything but 'enjoyment' as if 'enjoyment' can be insured and all you need to do is run around thinking it is 'covered'. Life isn't like that for me, I have to cover my own a$$ at all times and if I want something done right I do it myself or pay for someone who will really get the job done right the first time or they can keep working on it (free of charge there after) until it is right. Cash is power. Insurance is an illusion and a definite false sense of 'security'.
__________________
rMBP 15" | I7 | 16Gb RAM | Intel Iris Pro | 256GB SSD drive | 10.9.3
Nexus 5White
itegypt is offline   1 Reply With Quote
Old Nov 17, 2012, 09:35 PM   #31
Spink10
Thread Starter
macrumors 68020
 
Spink10's Avatar
 
Join Date: Nov 2011
Location: Oklahoma
Update: Apple repaired my MacBook Pro - not sure if at the repair depot or at the retail store.

Last edited by Spink10; Nov 19, 2012 at 02:43 PM.
Spink10 is offline   0 Reply With Quote
Old Nov 19, 2012, 02:48 PM   #32
Spink10
Thread Starter
macrumors 68020
 
Spink10's Avatar
 
Join Date: Nov 2011
Location: Oklahoma
UPDATE: Not good. I thought there were no problems. Today I was finally able to look at my MBP. When I got home with my repaired MBP I noticed that had not reinstalled ML. No biggie - I thought...

Today I went to erase the current OS that was installed it was an internal version of Snow Leopard. Must have been a custom build for the repair center and diagnostics testing. Was not anything like Snow Leopard. I attempted to erase it from my HD. But it wont erase. Called Tech support - for 20 minutes - nothing. Then instructed me to take it into the Apple retail store for them to fix. I cannot get their custom version of Snow Leopard off my machine. I am so mad now - I cant believe all these problems. Spoke with a customer relations agent who is going to inform my original customer relations agent of my new problems.
Spink10 is offline   0 Reply With Quote
Old Nov 19, 2012, 03:06 PM   #33
Squilly
macrumors 68020
 
Squilly's Avatar
 
Join Date: Nov 2012
Location: PA
Quote:
Originally Posted by Spink10 View Post
UPDATE: Not good. I thought there were no problems. Today I was finally able to look at my MBP. When I got home with my repaired MBP I noticed that had not reinstalled ML. No biggie - I thought...

Today I went to erase the current OS that was installed it was an internal version of Snow Leopard. Must have been a custom build for the repair center and diagnostics testing. Was not anything like Snow Leopard. I attempted to erase it from my HD. But it wont erase. Called Tech support - for 20 minutes - nothing. Then instructed me to take it into the Apple retail store for them to fix. I cannot get their custom version of Snow Leopard off my machine. I am so mad now - I cant believe all these problems. Spoke with a customer relations agent who is going to inform my original customer relations agent of my new problems.
Damn, that sucks. At least they'll compensate you. After all the hours I've spent arguing with AppleCare, I never was told I'd be compensated. Hope for the best.
Squilly is offline   1 Reply With Quote
Old Nov 19, 2012, 06:39 PM   #34
Benbikeman
macrumors 6502a
 
Join Date: May 2011
Location: London, England
Quote:
Originally Posted by Mr.Retina View Post
Maybe you should've read the Applecare terms and conditions. It clearly states That the equipment isn't covered if altered at all.
This is incorrect. The user guide for the MacBook Pro clearly states that both RAM and hard drive are user-replaceable items, and I have had AppleCare work on my machine which has had both upgraded.
__________________
London wedding photographer | London portrait photographer | MBP 17 i7 2.4GHz 16Gb 2Tb | iPad 2 3G 64Gb
Benbikeman is offline   0 Reply With Quote
Old Nov 19, 2012, 10:29 PM   #35
Spink10
Thread Starter
macrumors 68020
 
Spink10's Avatar
 
Join Date: Nov 2011
Location: Oklahoma
Update: My MBP is now working like normal
Spink10 is offline   0 Reply With Quote
Old Nov 24, 2012, 09:59 AM   #36
darkloki
macrumors newbie
 
Join Date: Jan 2012
Location: Orange County California
Lol my bezel broke on my macbook pro, luckily the macbook pro I bought (used) came with apple care and ummm.... They decided to replace the entire Screen, LCD it's pretty nuts.
darkloki is offline   0 Reply With Quote
Old Nov 24, 2012, 10:23 AM   #37
T5BRICK
macrumors 601
 
Join Date: Aug 2006
Location: Oregon
Quote:
Originally Posted by Spink10 View Post
Update: My MBP is now working like normal
Just FYI, I used to work in an Apple authorized service provider and this kind of stuff used to happen all the time. My suggestion would be to just reinstall the original parts before you take any Mac in for repair. I know it's kind of a hassle, but I'd say its less of a hassle than what you had to go through.
T5BRICK is online now   0 Reply With Quote

Reply
MacRumors Forums > Apple Hardware > Notebooks > MacBook Pro

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
Retina MacBook Pro horrible wifi sunyatasattva MacBook Pro 27 Feb 8, 2014 07:47 AM
My horrible experience with Macbook pro Retina. pedrofan MacBook Pro 32 Jan 21, 2014 10:16 AM
MacBook Pro Retina 15 (2013) yellow screen, and horrible customer service rayedison MacBook Pro 39 Jan 15, 2014 12:49 PM
Apple to Update AppleCare with Subscription Service and In-Store Repair Options MacRumors MacRumors.com News Discussion 321 Oct 29, 2013 02:48 PM
Horrible customer service experience EnchantedPlague iPhone 32 May 16, 2013 11:41 AM

Forum Jump

All times are GMT -5. The time now is 01:23 PM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC