Go Back   MacRumors Forums > iPhone, iPod and iPad > iPhone > iPhone Accessories

Reply
 
Thread Tools Search this Thread Display Modes
Old Jan 18, 2013, 03:25 AM   #26
zybersniper
macrumors member
 
Join Date: Jan 2013
SGP never really wants to honor their warranty. I purchased their product through an authorized retailer and they said I have to go through the retailer for exchanges. However, I was passed the seven days return window of the local store and SGP simply said there are too many fake cases so it's hard for them to honor my exchange.

If there is a problem with fakes, then deal with it. Don't leave it to the consumers to bear the burden.

As much as I like their products, their policies leave a lot to be desired. They've got to step up their customer service.
zybersniper is offline   1 Reply With Quote
Old Jan 18, 2013, 10:44 PM   #27
S.L.
macrumors regular
 
Join Date: Oct 2012
Location: USA
Quote:
Originally Posted by NovemberWhiskey View Post
When you try to initiate a return via Amazon, it says to contact the seller directly and doesn't let you do a normal return.
I've purchased everything from a mattress to books in a "Sold by *Insert Seller Name Here* and Shipped by Amazon" situation and when I had return issues in those situations, Amazon has taken care of the return directly. There is always a way to contact Amazon directly despite the system not allowing you to do a normal return.
__________________
now rMBP 15" 16GB RAM (Samsung Display) then '10 MBP 13", '11 MBA 13"
now iPhone 5S (Gold 32GB - AT&T) then iPhone 3GS 4, 5 (x2)
now Apple TV 3G
S.L. is offline   0 Reply With Quote
Old Jan 20, 2013, 11:19 PM   #28
truciet
macrumors 6502
 
Join Date: Jun 2008
If it's fulfilled by Amazon, returns/exchanges are done by Amazon...

If the product has been shipped by SGP themselves, they will order returns/exchange contact directly. Be warned you will have to send pictures to provide proof.

Best Option: Always order through Amazon IF it's fulfilled by them. If it shows SGP as the shipped, you'll have to deal with them...

Generally products sellout quickly on Amazon so it automatically reverts to being SGP as the shipper. Just pay attention...
truciet is offline   0 Reply With Quote
Old Feb 5, 2013, 03:25 PM   #29
Caseynd
macrumors member
 
Join Date: Jun 2008
Location: ND, USA
Red face

their products have done fine for my ipads and iphones, sorry you are having trouble!
Caseynd is offline   0 Reply With Quote
Old Feb 5, 2013, 04:36 PM   #30
MR Bulk
macrumors regular
 
Join Date: Jan 2013
Been looking hard at a Spigen Ultra Flip these past couple of days. They have like ten available on Amazon now at $37.99 + free ship, but the multitude of threads about their spotty CS has made me leery. Truth be told a folio is not "really" my style of case anyway, prefer card carriers and the only thing made me look was the UF's card slot. But what if there is something wrong with it? Or I just don't like it? Then I might possibly have to deal with all the return mishaps shown all over this thread!

So long, Spigen...not worth the hassle or risk.
MR Bulk is offline   0 Reply With Quote
Old Feb 6, 2013, 03:18 PM   #31
RichardC300
macrumors 6502a
 
Join Date: Sep 2012
Location: Chapel Hill, NC
Now that spigen has free shipping for the continental US, I don't think there's any reason to order from Amazon. Unless you're outside the US.
RichardC300 is offline   0 Reply With Quote
Old Sep 22, 2014, 10:40 PM   #32
LxHunter
macrumors 6502
 
Join Date: Nov 2010
Wish I had done my research and read this thread before I purchased from the Amazon.ca "Spigen Canada" which turned out to be US. I got conned by Spigen.

And this:
http://m.yelp.ca/biz/spigen-inc-irvine

Last edited by LxHunter; Sep 22, 2014 at 10:57 PM.
LxHunter is offline   0 Reply With Quote

Reply
MacRumors Forums > iPhone, iPod and iPad > iPhone > iPhone Accessories

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
Amazon: Ordered a Spigen iphone 5c case, got a Samsung one instead pixelzombie iPhone Accessories 2 Nov 9, 2013 07:15 PM
Where to buy Spigen cases for Canadians? pchan0 iPhone Accessories 3 Nov 3, 2012 11:40 PM
Using Amazon Credit to buy an Amazon Gift Card? SPNarwhal Community Discussion 7 Oct 14, 2012 09:57 PM

Forum Jump

All times are GMT -5. The time now is 04:47 PM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC