27" imac power button

CBlasek · Dec 3, 2012, 01:54 PM

Has anyone had their power button not work on their 27" imac? Mines under warranty until March and its just started to happen. I was able to get it to work by pushing it in and rotating, but now its under the metal being held in. I want to get this fixed - will they replace the imac or fix the power button?

If they are going to replace - should I wait until the new ones released or is there no chance for an upgrade?

bflowers · Dec 3, 2012, 01:58 PM

Quote:

Originally Posted by CBlasek

If they are going to replace - should I wait until the new ones released or is there no chance for an upgrade?

I very much doubt you would get an upgrade. I've seen people claim they got back better than they sent in, but I suspect the few that are true, are simply minor bumps over what they had. No one is going to mistake last model for this one when they repair your power button. Just get it fixed before the continually depressed button starts causing random shutdowns.

CBlasek · Dec 3, 2012, 02:09 PM

Quote:

Originally Posted by bflowers

I very much doubt you would get an upgrade. I've seen people claim they got back better than they sent in, but I suspect the few that are true, are simply minor bumps over what they had. No one is going to mistake last model for this one when they repair your power button. Just get it fixed before the continually depressed button starts causing random shutdowns.

Thats what I figured. Already made a genius bar appointment. Thanks for the insight!

randy98mtu · Dec 3, 2012, 02:18 PM

I had much bigger problems with my 24" iMac. Video flickering, that was fixed and next I had racing fans. I was back and forth to the Apple store (3 miles from my house) 3 or 4 times before they gave in and replaced it (2010 27" iMacs at the time) I was able to pay $400 to go from what they offered me to the top i7 available at that time, as my 24" was not the top of the line when I bought it.

In short, it takes a while to get them to replace the computer. In my case, it was racing fans that they replaced most of the computer trying to fix and still couldn't fix it. But it took close to a month so you might as well take it in for the first repair.

iMcLovin · Dec 3, 2012, 03:23 PM

I think only times apple replace a product is when it's hard to fix or more expensive to fix than to replace. I doubt a power button is something thats mote expensive to fix

CBlasek · Dec 4, 2012, 03:29 PM

I took this over to the Apple store today. They tried to tell me I broke it by pushing it in - kindly pointed out that their phone support guys said to try pushing it in, which resolved it. He still didnt grasp that it if it wasnt broke to begin with, there was no reason to push it in - but after speaking to manager said they would warranty it but they have to replace the entire enclosure! Original quote 190, covered under AppleCare!

Dec 3, 2012, 01:54 PM	#1
CBlasek macrumors member Join Date: Nov 2006	27" imac power button Has anyone had their power button not work on their 27" imac? Mines under warranty until March and its just started to happen. I was able to get it to work by pushing it in and rotating, but now its under the metal being held in. I want to get this fixed - will they replace the imac or fix the power button? If they are going to replace - should I wait until the new ones released or is there no chance for an upgrade?
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Dec 3, 2012, 03:23 PM	#5
iMcLovin macrumors 65816 Join Date: Feb 2009	I think only times apple replace a product is when it's hard to fix or more expensive to fix than to replace. I doubt a power button is something thats mote expensive to fix __________________ 27" iMac i7 2012 \| 13" MacBook Air - 2011 \| Mac Mini - 2010 \| Iphone 5 64gb \| Ipad (gen.3) \| ipad mini
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Dec 3, 2012, 02:18 PM	#4
randy98mtu macrumors 6502a Join Date: Mar 2009	I had much bigger problems with my 24" iMac. Video flickering, that was fixed and next I had racing fans. I was back and forth to the Apple store (3 miles from my house) 3 or 4 times before they gave in and replaced it (2010 27" iMacs at the time) I was able to pay $400 to go from what they offered me to the top i7 available at that time, as my 24" was not the top of the line when I bought it. In short, it takes a while to get them to replace the computer. In my case, it was racing fans that they replaced most of the computer trying to fix and still couldn't fix it. But it took close to a month so you might as well take it in for the first repair.
	0

Dec 4, 2012, 03:29 PM	#6
CBlasek Thread Starter macrumors member Join Date: Nov 2006	I took this over to the Apple store today. They tried to tell me I broke it by pushing it in - kindly pointed out that their phone support guys said to try pushing it in, which resolved it. He still didnt grasp that it if it wasnt broke to begin with, there was no reason to push it in - but after speaking to manager said they would warranty it but they have to replace the entire enclosure! Original quote 190, covered under AppleCare!
	0