|Nov 12, 2012, 10:48 AM||#1|
Stupid Apple Genius
so yesterday i went too the apple store because my iPad had a cluster of dead green pixels so i waited and made a appointment i went back in a hour n they took like 15 min to get too me so when he finally inspected my ipad and i told him about my problem he looked at my ipad no more than 2min n said he couldnt see anything so he went to the back too look at it in the dark he was gone like 2 min he came back hes like no i cant see anything im sorry but if it gets worse u have plenty of warranty left im like wtf there so noticeable so anyways i got on the phone today with customer service i got this lady with a cute southern accent who took care of me i explained my situation and what happened too me so she said that she was sorry about what happened and that they would replace it! my point is im never going back into a apple store I'm just going too call customer service.... sorry for my rant lol
|Nov 12, 2012, 11:37 AM||#4|
For a long time I had nothing but very pleasant experiences with Apple (brick and mortar) staff. I thought people were being overly dramatic or whiny when they went on about the decline of Apple customer service, but I recently had a couple of bad experiences of my own. Had an iPhone 4 still under warranty with a home button that was often non responsive. The tall lanky Genius said it was probably just grime and attempted to clean out the home button with the inside of his shirt. Then speculates that maybe I'm not pressing on the home button hard enough. I'm grown man who in part swings a hammer for a living. I think I have the strength to press a home button. Story ends without receiving any help for home button.
Then last week went into the same store asked if any 3rd gen 32GB iPad's with cellular in stock. Bespectacled hipster genius checks inventory on his device and confirms they do. I say great I'll take one. Says someone will be out shortly with your iPad. Wait around about ten minutes comes back out and tells me with deadpan delivery that they don't have any after all.
I know these problems aren't the end of the world, but such experiences do make me think twice before taking a trip to the Apple store.
End of rant
|Nov 12, 2012, 12:07 PM||#7|
I don't go into Apple stores any more unless I absolutely have to. They're far too busy, and you have to make appointments for simple things. I've also bumped into staff that does not care about the customer one whit.
The last time I went in was for a problem with my iPhone 4S. People on the other end of the call started hearing an echo when I would talk to them. If you wiggled the earphone connector just right, the problem would go away.
I went into the Apple store just to ask if they'd heard of that and if it was a problem with the earbuds or the phone itself. The first thing they asked was 'Do you have an appointment?'. The store itself was mostly empty (this was mid-week during the day), and I said that I didn't. He grabbed my phone and looked into the headphone port, informed me that the water sensor was tripped, and then told me to make an appointment to come back.
I was taken aback, as my phone has never been near water in its life. They turned a simple conversation and question/answer/possible help time into a really horrible customer experience.
I left and made an appointment to come back at a later date. The following time, I went in, waited until a half hour after my appointment (they were PACKED), and met with a really nice young lady who told me it was more than likely the earbuds. She exchanged them and I was out of their hair in 10 minutes. I did let her know about the awful experience from the last time, and she told me if that ever happens again to contact the store manager.
So when I see that Apple Geniuses are being jerks to other people, I'm more tempted to believe them.
And yes, my problem was fixed with new earbuds, and the water sensor WAS NOT tripped. The first guy was just trying to ditch me.
Mac Mini (2011) i7 / Mac Mini (Early 2009)
iBook G4 1.33Ghz (replaced a dead G3)
Many iPods + iPhone 5S + iPad Air (Space Gray)
|Nov 12, 2012, 12:32 PM||#8|
|Nov 12, 2012, 01:59 PM||#9|
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