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Old Jan 25, 2013, 03:28 PM   #1
davyvfr
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Sleep Button Unresponsive

Hello,

I have an Iphone 5 16GB and it worked fine from day one. Now, half a month later after getting it, the sleep/wake button is nearly flush with the phone (like it got pushed in) and only works half the time. I have the OtterBox Defender Series case and noticed that I would have to push harder to have it work. Sometimes, only one side would work of the sleep/wake button and the other wouldn't. Should I most likely get it checked by a Genius? I have an appointment tomorrow for my Ipad 3 (wifi issues). I assume this button should work no matter if its pressed dead center, left side or right side.
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Old Jan 25, 2013, 03:40 PM   #2
nepalisherpa
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Quote:
Originally Posted by davyvfr View Post
Hello,

I have an Iphone 5 16GB and it worked fine from day one. Now, half a month later after getting it, the sleep/wake button is nearly flush with the phone (like it got pushed in) and only works half the time. I have the OtterBox Defender Series case and noticed that I would have to push harder to have it work. Sometimes, only one side would work of the sleep/wake button and the other wouldn't. Should I most likely get it checked by a Genius? I have an appointment tomorrow for my Ipad 3 (wifi issues). I assume this button should work no matter if its pressed dead center, left side or right side.
I got my phone replaced today because of that. Only one side would work sometime.
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Old Jan 25, 2013, 03:54 PM   #3
RealPhone
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Why not adress this issue directly to Apple.....
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Old Jan 25, 2013, 04:16 PM   #4
ericDylan
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I have this same issue. The problem does not occur all the time, but when it does it lasts long enough to be problematic.

I am worried a trip the the genius bar would be wasted because there is no guarantee that the problem could be reproduced. another problem is that my phone is mildly cracked. It is not shattered into a million pieces, but it is cracked, so even if they can reproduce the problem, they may blame it on the drop that cracked the screen.

Anyone have any experience getting a warranty replacement with a cracked screen for a completely independent issue?
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Old Jan 25, 2013, 04:18 PM   #5
TannerH
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Same thing happened to me. The genius just replaced it.
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Old Jan 25, 2013, 04:24 PM   #6
davyvfr
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Thanks for the replies. I am going tomorrow to get it fixed. I compared it to two other brand new iPhone 5's at my house and both did not have this problem. Other than that, the phone works really nice.
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Old Jan 25, 2013, 05:40 PM   #7
thefugitivemind
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yep, same thing happened to me last week got it replaced no question asked
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Old Jan 25, 2013, 06:17 PM   #8
aphexacid
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Same thing happened to my friends launch i5. About 1 month after, it started getting hard to press. Then progressively worse. Until one day i saw him really struggling with it. I said, you should really get that replaced man lol.
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Old Jan 25, 2013, 06:17 PM   #9
SpyderBite
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Quote:
Originally Posted by davyvfr View Post
Thanks for the replies. I am going tomorrow to get it fixed. I compared it to two other brand new iPhone 5's at my house and both did not have this problem. Other than that, the phone works really nice.
Back it up first. There is no fix. You'll be getting a replacement.
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