Bottom jack requires me to hold it firm to get audio in both ears. Any movement caused huge issues.
I take great care of my headphones. I'll never purchase from them again. Same issue with other headphones too. Right now I'm using a 2 year old pair of wired Phillips headphones that have given me zero issues along with Bluebuds X's for the gym.
Oh, I meant what did Klipsch require of you in order to get a replacement?