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Old Dec 18, 2012, 10:04 PM   #1
CarissaG
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Help I pad won't turn on!

I picked up my iPad to do some shopping when it won't turn on.. I tried pressing both the home and hibernate key for 10sec and even longer and nothing! I even hooked it up on the PC and It was read by iTunes but it still didn't turn on. I press the buttons again several times and could hear the camera clicking as if I'm taking pictures of the screen. I can also hear the battery trying to charge it when I hook it to the charger but I s get a blank screen!! Please help!
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Old Dec 18, 2012, 11:59 PM   #2
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Quote:
Originally Posted by CarissaG View Post
I picked up my iPad to do some shopping when it won't turn on.. I tried pressing both the home and hibernate key for 10sec and even longer and nothing! I even hooked it up on the PC and It was read by iTunes but it still didn't turn on. I press the buttons again several times and could hear the camera clicking as if I'm taking pictures of the screen. I can also hear the battery trying to charge it when I hook it to the charger but I s get a blank screen!! Please help!
The Basic Troubleshooting Steps for non-responsive iPads are:

1.) Restart the device
2.) Reset the device
3.) Restore the device (from backup)
4.) Restore the device as new

Restart/reset:
http://support.apple.com/kb/ht1430

Backing up, updating and restoring:
http://support.apple.com/kb/HT1414

If you try all these steps and you still have issues, then visit your nearest Apple Store or AASP (Authorized Apple Service Provider).


Alternative troubleshooting:
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubl...our-Ipad-Wo-No t-Turn-On.htm

Basic iPad troubleshooting:
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
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Old Dec 19, 2012, 05:56 AM   #3
spykthomas
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If the battery has been fully depleted it can take a few minutes for it to turn on when it is on charge. Plug it in and wait. If it doesn't turn on after 10-20mins there may be an issue.

When you say you can hear the battery trying to charge, what noise exactly? My iPad doesn't make any noise when charging.
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Old Dec 19, 2012, 07:40 AM   #4
CarissaG
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I tried all that 😕 my iPad always made a sound when I charge it even my iPhone.. Just to let me know I guess that it's charging. Does apple replace this..
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Old Dec 19, 2012, 08:34 AM   #5
spykthomas
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If you've done all the steps suggested then take it to your nearest Apple Store Genius Bar or Premium Reseller and they may be able to help if it is under warranty.
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