Register FAQ / Rules Forum Spy Search Today's Posts Mark Forums Read
Go Back   MacRumors Forums > Apple Systems and Services > OS X > OS X 10.8 Mountain Lion

Reply
 
Thread Tools Search this Thread Display Modes
Old Jul 26, 2012, 02:04 AM   #1
zeibarts
macrumors newbie
 
Join Date: Jul 2012
Mail not working, permission problem

After installing Mountain Lion the Mail app is not working anymore. It gives an error message "Mail can’t open because you don’t have the necessary permissions to change the folder where it saves information. Mail stores information in /mail/Mail. If this folder is on your computer, use the Get Info window in the Finder to change your permissions for this folder to “Read & Write.” If this folder is located on a network server, contact the server administrator. After your permissions are changed, open Mail again."

I store my e-mails in an encrypted file container (encrypted with TrueCrypt). In order to access the e-mails, I need to mount the file container, and it appears as mounted image in the Finder. I have created alias for the folder ~/Library/Mail/ so it refers to the folder /Volumes/mail/Mail/ on the mounted image.

I checked the permissions of the mounted image and the folder Mail in that image - both have read and write permissions. I have logged in as admin.

To check if Mail works at all and if I should rebuild the whole local e-mail storage, I copied the Mail folder outside the encrypted image to ~/Downloads/ and then the Mail app works fine and the e-mail storage also seems to be intact. Then when I put the folder back on the mounted image, the same problem returns.

I have already tried reparing disk permissions and have verified the hard drive and the image with Disk Utility.

The weird part is that there were no such problems with Lion yesterday. Any ideas what has changed in Mountain Lion vs. Lion to cause this and what might be the solution?

If it gives any clarity to the situation, I am running late 2011 13"MBA, 1.7 i5, 4GB RAM, 128GB SSD.

Thanks in advance!

Last edited by zeibarts; Aug 9, 2012 at 03:35 PM. Reason: The problem was solved.
zeibarts is offline   0 Reply With Quote
Old Jul 26, 2012, 10:29 AM   #2
tommiller
macrumors newbie
 
Join Date: Jul 2012
Same issue

I have the exact same issue. Worked prior to upgrade and fails now. Tried all the same steps listed by you with no success. New configuration of Mail works but the alias just does not. If you come across a solution, please share it.

Thanks...
tommiller is offline   0 Reply With Quote
Old Jul 26, 2012, 11:04 PM   #3
camelboy129
macrumors newbie
 
Join Date: Jun 2010
+1, Same issue

Post mountain lion update, mail will not launch.
camelboy129 is offline   1 Reply With Quote
Old Jul 26, 2012, 11:14 PM   #4
Jeff Chen
macrumors member
 
Join Date: Jun 2009
Try to delete and create the alias (or symlink) again. My friend's steam broke after the installation and this fixed the problem.
Jeff Chen is offline   0 Reply With Quote
Old Jul 27, 2012, 06:01 AM   #5
zeibarts
Thread Starter
macrumors newbie
 
Join Date: Jul 2012
Deleting alias and creating a new one did not solve the problem.
zeibarts is offline   0 Reply With Quote
Old Jul 27, 2012, 07:03 AM   #6
tommiller
macrumors newbie
 
Join Date: Jul 2012
Has any one come across this problem? I would really appreciate any ideas on how to fix this.

Thanks...

----------

Yes, symlink does not seem to follow it to the final location as well.
tommiller is offline   0 Reply With Quote
Old Jul 28, 2012, 05:32 AM   #7
valtertoni
macrumors newbie
 
Join Date: Jul 2012
Same problem, no solution.

I have the same problem using two hard drives inside my Macbook, an SSD and an HDD where is my Mail folder. I used an alias in my Library, but now with Mountain Lion does not work anymore. Apple support has confirmed that Mountain Lion does not get along with alias.
valtertoni is offline   0 Reply With Quote
Old Jul 29, 2012, 01:53 AM   #8
youngtt
macrumors newbie
 
Join Date: Jul 2012
Creating a Symlink in place of Alias solved the problem for me

I had my mail folder on another drive and created an alias (in Finder) to it in ~/Library as well. Mail app didn't work even after changing the folder permission.

Fixed it by removing the alias and replaced it with a sym link created in Terminal:
ln -s /Volumes/Work/Mail/ ~/Library/Mail

note: substitute 'Work' with the name of your drive & change 'Mail' to your folder name

Hope this works for you as well.
youngtt is offline   0 Reply With Quote
Old Aug 9, 2012, 03:32 PM   #9
zeibarts
Thread Starter
macrumors newbie
 
Join Date: Jul 2012
Solved!

Thanks a lot to youngtt!

The trick with the symlink worked!
  1. Quit Mail.
  2. Make sure the folders "Mail" and "Mail Downloads" are located in the desired location.
  3. Delete folders "Mail" and "Mail Downloads" and their aliases if there are such from the folder ~/Libary/.
  4. Execute the commands in the Terminal "ln -s /Volumes/Work/Mail/ ~/Library/Mail" and "ln -s /Volumes/Work/Mail\ Downloads/ ~/Library/Mail\ Downloads", assuming "Work" is the name of the volume where you want to store your folders.
  5. Now everything works just as it did before the upgrade.

P.S. Apparently due to my lack of knowledge on how to operate in the Terminal, I had trouble for a while because I entered "~/Library/Mail/" instead of "~/Library/Mail" - that does not work.
zeibarts is offline   0 Reply With Quote
Old Aug 13, 2012, 12:42 AM   #10
Julienao
macrumors newbie
 
Join Date: Aug 2012
Location: somewhere wandering on this Earth
Question another guy lost his Mail :)

Hi guys,

I am having the same problem, just updated to Mountain Lion. Same style like 'zeibarts'.
I use a work.sparsebundle volume that is encrypted and shows up as an external drive when I mount it. When is locked is located in Users/Julien/

I've tried to give the commands in Terminal but no change. Cant open the Mail app. Actually the folders Mail and Mail Downloads are not appearing in my Work (volume)/Library (folder).

Here is the message that I get:
" ln -s /Volumes/Work/ ~/Library/Mail ; exit;
Julien-Ghitescus-MacBook-Pro:~ Julien$ ln -s /Volumes/Work/ ~/Library/Mail ; exit;
ln: /Users/Julien/Library/Mail/: File exists
logout
[Process completed] "
So, when I check the root: "Users/Julien/Library/Mail" I cant find the Library folder.

Please illuminate me!
Julienao is offline   0 Reply With Quote
Old Sep 28, 2012, 06:17 PM   #11
Jonesy135
macrumors member
 
Join Date: Jun 2012
Location: Bedfordshire, UK
Hi people im in the same boat... my mail has decided to not work any longer.


i am, however, new to mac (only did the switch 2 months ago)

so i am still learning all the terminology


Can someone please explain this again for me, in the same way you would to a 4 year old

much appreciated if you could
Jonesy135 is offline   0 Reply With Quote
Old Nov 6, 2012, 08:31 PM   #12
AlienSexGod
macrumors member
 
Join Date: Mar 2008
Quote:
Originally Posted by Jonesy135 View Post
Hi people im in the same boat... my mail has
Can someone please explain this again for me, in the same way you would to a 4 year old
Terminal app > Finder/ Go menu/Utilities/Terminal
following instructions above ... copy & paste what they have there but edit in the name of the hard drive you have your mail & mail dl folder (ie substitute the name of your hard drive with the name of their hard drive which is "Work"

for example the name of my hard drive is HD so mine looks like this:
ln -s /Volumes/HD/Mail/ ~/Library/Mail

*** Important omission: Make sure your original mail & mail dl folders are on the FIRST level of your secondary hard drive if they are within a folder this is NOT work

If you are still having issues & you did all this correctly then you have a different issue to the one iin discussion!
AlienSexGod is offline   0 Reply With Quote
Old Nov 7, 2012, 03:14 AM   #13
Jonesy135
macrumors member
 
Join Date: Jun 2012
Location: Bedfordshire, UK
Quote:
Originally Posted by AlienSexGod View Post
Terminal app > Finder/ Go menu/Utilities/Terminal
following instructions above ... copy & paste what they have there but edit in the name of the hard drive you have your mail & mail dl folder (ie substitute the name of your hard drive with the name of their hard drive which is "Work"

for example the name of my hard drive is HD so mine looks like this:
ln -s /Volumes/HD/Mail/ ~/Library/Mail

*** Important omission: Make sure your original mail & mail dl folders are on the FIRST level of your secondary hard drive if they are within a folder this is NOT work

If you are still having issues & you did all this correctly then you have a different issue to the one iin discussion!
Thanks for your help, this really helped clear it up for me!!
Jonesy135 is offline   0 Reply With Quote
Old Jul 10, 2013, 02:25 AM   #14
infinitech
macrumors member
 
Join Date: Oct 2012
Going through this issue now. Would like to host mail on a second HDD installed in a macbook pro with a small 120GB SSD. 2nd HDD is internal and always available and named HDD2.

Tried the following

-repairing permissions

-Creating Alias through finder

-Creating alias with ln -s command in terminal

Would appreciate some help if anyone is in the same boat.
infinitech is offline   0 Reply With Quote
Old Sep 16, 2013, 02:19 AM   #15
AlienSexGod
macrumors member
 
Join Date: Mar 2008
Quote:
Originally Posted by infinitech View Post
Tried the following

-repairing permissions

-Creating Alias through finder

-Creating alias with ln -s command in terminal

Would appreciate some help if anyone is in the same boat.

Mate if you read the WHOLE of this thread and comprehend it you will see your first two approaches will never work and the third will work 100% if you following the instructions in this thread including my updated clarifications.
FYi -s is sudo super user overide unix commands which is beyond what a Mac "Genius" can do.
AlienSexGod is offline   0 Reply With Quote

Reply
MacRumors Forums > Apple Systems and Services > OS X > OS X 10.8 Mountain Lion

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 05:11 AM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC