Register FAQ / Rules Forum Spy Search Today's Posts Mark Forums Read
Go Back   MacRumors Forums > Apple Hardware > Desktops > Mac Pro

Reply
 
Thread Tools Search this Thread Display Modes
Old Oct 6, 2011, 07:30 PM   #1
MacPC
macrumors regular
 
Join Date: Sep 2006
How many steps it takes to install Silverlight?

42!!!!
Hi guys, I almost laughed my butt off when I got this response from Garbagesoft. It started with me updated my Mac Pro to Lion, Netflix's Watch Instantly stopped working instantly, Silverlight just simply won't install, I followed every steps Netflix recommaneded, two phone calls to Netflix led to nothing but frustration. naturally Netflix bounced me to Garbagesoft which led to this ridiculous "solution"-Garbagesoft style. If Garbagesoft only had done it right in the first place, none of these 42 steps will take place. And I did all these steps it still won't work, what a piece of junk this Silverlight, does anyone have this problem? I keep getting the error code 2104.


Hello Rich,

Thank you for requesting support for Microsoft Silverlight my name is Syed and I will be working with you to resolve your issue.

Rich, I am sure it is frustarting when things don't go as you want it to be. Let me see what best I can do for you in order to resolve this issue.

I understand from reading your email you are attempting to view content in Silverlight for Mac and Silverlight is not working.

I know that you have already removed and reinstalled but in the past we have seen success with the plug-in being manually reinstalled to rule out a corrupt installation of Silverlight.

To manually uninstall Silverlight please perform the steps outlined below:

1. Quit all open browsers (Firefox/Safari), please ensure that they are completely quit and not just minimized to the Dock by going to the Apple menu and choosing Force Quit, when a browser is still running in the force quit window, force the browser to quit.
2. Click on Go in the top menu in Finder.
3. Choose Computer.
4. Open the hard drive, usually named Macintosh HD.
5. Open the Library.
6. Go to Internet Plug-ins.
7. Drag Silverlight.plugin and WPFe.plugin (when this file is there) to the Trash.
8. Go back to the (Hard Drive) Library folder.
9. Open the Application Support folder.
10. Open the Microsoft folder.
11. Move the Silverlight folder if it is there to the trash.
12. Move the PlayReady folder if it is there to the trash as well.
13. Go back to the (Hard Drive) Library folder.
14. Open the Receipts folder.
15. Look for the Silverlight.pkg, Silverlight_W2_MIX.pkg and WPFe.pkg files and move them to the trash.
16. If you are using Snow Leopard (10.6), follow these additional steps:
1. In the Finder, click Go, and then click Go to Folder.
2. Type the following text in the Go to the folder box:
/private/var/db/receipts
3. Click Go.
4. Drag to the Trash all receipts that start with "com.microsoft.installSilverlightPlugin", you will be prompted for your Admin password when you move files from this location to the Trash.

17. Click on Go.
18. Choose Home.
19. Open the Library folder.
20. Open the Preferences folder.
21. Look for the com.microsoft.silverlight.plist, com.microsoft.SilverlightPlugin.loader.plist and com.microsoft.playready.plist files and move them to the trash.
22. Go back to the (Home) Library folder.
23. Open Application Support.
24. Open Microsoft.
25. Move the Silverlight folder to the trash when it is there.
26. Check your Trash to make sure there is nothing you want to keep then empty your Trash.
27. Restart your Mac.

To install Silverlight please perform the steps outlined below.

1. Launch your web browser (Firefox/Safari) and visit http://www.microsoft.com/getsilverlight
2. You will see a blue "Click to Install" button.
3. Click this button to download the file.
4. After the file is downloaded, the installer will warn you that "This package contains a program that determines if the software can be installed." Click Continue.
5. On the Introduction page, click Continue.
6. On the License page, click Continue and choose Agree on the next screen when you want to install Silverlight.
7. On the Installation Type page, click Install.
8. You will be prompted to authenticate. Enter your Administrator user name and password. Click OK to continue.
9. On the Finish Up page, click Close to exit the installer.
10. Restart your Mac.
11. Visit http://www.Silverlight.net/ and go to Showcase, if you can view this page without being prompted to install Silverlight then it has installed successfully. If you have both Safari and Firefox on your Mac, attempt to access this site in both.
MacPC is offline   1 Reply With Quote
Old Jun 14, 2012, 09:20 PM   #2
njchub
macrumors newbie
 
Join Date: Jun 2012
so many steps

MacPC: Thank you for posting...I though I was never going to be able to watch Netflix on my mac again.
njchub is offline   0 Reply With Quote
Old Jun 14, 2012, 09:55 PM   #3
derbothaus
macrumors 601
 
derbothaus's Avatar
 
Join Date: Jul 2010
Their fix seems many steps less:
http://support.netflix.com/en/node/107
__________________
Mac Pro W3680, GTX 680, 12GB DDR3, SSD; MBP, 2.6GHz Core i7, 16GB DDR3, SSD; Eizo fs2333
derbothaus is offline   0 Reply With Quote
Old Jan 17, 2013, 12:48 AM   #4
belleyflop67
macrumors newbie
 
Join Date: Jan 2013
42 steps that didn't work for me

42 steps that didn't work for me. same spot i was in. i restarted & when i tried to install fresh, it asked if i wanted to replace the silverlight that was already there. i followed every, single step to trash it.

Hello Rich,

Thank you for requesting support for Microsoft Silverlight my name is Syed and I will be working with you to resolve your issue.

Rich, I am sure it is frustarting when things don't go as you want it to be. Let me see what best I can do for you in order to resolve this issue.

I understand from reading your email you are attempting to view content in Silverlight for Mac and Silverlight is not working.

I know that you have already removed and reinstalled but in the past we have seen success with the plug-in being manually reinstalled to rule out a corrupt installation of Silverlight.

To manually uninstall Silverlight please perform the steps outlined below:

1. Quit all open browsers (Firefox/Safari), please ensure that they are completely quit and not just minimized to the Dock by going to the Apple menu and choosing Force Quit, when a browser is still running in the force quit window, force the browser to quit.
2. Click on Go in the top menu in Finder.
3. Choose Computer.
4. Open the hard drive, usually named Macintosh HD.
5. Open the Library.
6. Go to Internet Plug-ins.
7. Drag Silverlight.plugin and WPFe.plugin (when this file is there) to the Trash.
8. Go back to the (Hard Drive) Library folder.
9. Open the Application Support folder.
10. Open the Microsoft folder.
11. Move the Silverlight folder if it is there to the trash.
12. Move the PlayReady folder if it is there to the trash as well.
13. Go back to the (Hard Drive) Library folder.
14. Open the Receipts folder.
15. Look for the Silverlight.pkg, Silverlight_W2_MIX.pkg and WPFe.pkg files and move them to the trash.
16. If you are using Snow Leopard (10.6), follow these additional steps:
1. In the Finder, click Go, and then click Go to Folder.
2. Type the following text in the Go to the folder box:
/private/var/db/receipts
3. Click Go.
4. Drag to the Trash all receipts that start with "com.microsoft.installSilverlightPlugin", you will be prompted for your Admin password when you move files from this location to the Trash.

17. Click on Go.
18. Choose Home.
19. Open the Library folder.
20. Open the Preferences folder.
21. Look for the com.microsoft.silverlight.plist, com.microsoft.SilverlightPlugin.loader.plist and com.microsoft.playready.plist files and move them to the trash.
22. Go back to the (Home) Library folder.
23. Open Application Support.
24. Open Microsoft.
25. Move the Silverlight folder to the trash when it is there.
26. Check your Trash to make sure there is nothing you want to keep then empty your Trash.
27. Restart your Mac.

To install Silverlight please perform the steps outlined below.

1. Launch your web browser (Firefox/Safari) and visit http://www.microsoft.com/getsilverlight
2. You will see a blue "Click to Install" button.
3. Click this button to download the file.
4. After the file is downloaded, the installer will warn you that "This package contains a program that determines if the software can be installed." Click Continue.
5. On the Introduction page, click Continue.
6. On the License page, click Continue and choose Agree on the next screen when you want to install Silverlight.
7. On the Installation Type page, click Install.
8. You will be prompted to authenticate. Enter your Administrator user name and password. Click OK to continue.
9. On the Finish Up page, click Close to exit the installer.
10. Restart your Mac.
11. Visit http://www.Silverlight.net/ and go to Showcase, if you can view this page without being prompted to install Silverlight then it has installed successfully. If you have both Safari and Firefox on your Mac, attempt to access this site in both.[/QUOTE]
belleyflop67 is offline   0 Reply With Quote
Old Jan 18, 2013, 05:58 AM   #5
Pval
macrumors newbie
 
Join Date: Jan 2008
Location: Holland
I was pretty sure I heard Silverlight had been discontinued, but I can't find any reference to it on google. The latest version of Silverlight is however dated Dec 2011, also the latest post on the Silverlight homepage was made in that same month: http://www.microsoft.com/silverlight/.
__________________
//e
Pval is offline   0 Reply With Quote
Old Jan 18, 2013, 06:10 AM   #6
GermanyChris
Banned
 
Join Date: Jul 2011
Location: Here
And I still use it everyday..

What are they supposed to be updating exactly?
GermanyChris is offline   0 Reply With Quote
Old Jan 19, 2013, 10:23 AM   #7
Bear
macrumors G3
 
Join Date: Jul 2002
Location: Sol III - Terra
Quote:
Originally Posted by GermanyChris View Post
And I still use it everyday..

What are they supposed to be updating exactly?
Compatibility with current browser versions and OS versions. If needed of course.

What might help this thread is people mention what OS and browser versions they are using.
__________________
-----Bear
Bear is offline   0 Reply With Quote
Old Jan 19, 2013, 02:14 PM   #8
GermanyChris
Banned
 
Join Date: Jul 2011
Location: Here
Quote:
Originally Posted by Bear View Post
Compatibility with current browser versions and OS versions. If needed of course.

What might help this thread is people mention what OS and browser versions they are using.
It's just a plugin like Flash..

MBP 10.8.2 and safari 6.02 as well as FireFox 18, Chromium 24, and Opera 12.11

MP is on 10.7.5 uses all the other browsers but uses Safari 5

My daughters MacBook is on 10.6.8 Safari 5 and all the other browsers minus Opera.

Wife's MBP 10.8.2 Safari 6.02 and FF 18
GermanyChris is offline   0 Reply With Quote
Old Jan 30, 2013, 03:14 PM   #9
jubilea
macrumors newbie
 
Join Date: Jan 2013
excellent advice and clear instructions!

I followed this person's advice to the letter and it finally worked! (after about 10 unsuccessful tries). Thank you! I also wanted to commend you for your clear, detailed instructions so that even someone who's a little computer savvy but not much could complete each step with ease. Yeay! I finally have Netflix again!
jubilea is offline   0 Reply With Quote
Old Mar 29, 2013, 07:41 PM   #10
brentwalker
macrumors newbie
 
Join Date: Mar 2013
Un-fxxxxing believable. This is typical Microsoft modus operandi.

I'm so happy I don't develop software for Windows anymore... that means I don't have to use it.

Microsoft suffers from having a lot of brilliant people that love to sit in meetings debating the proper way to develop software (my friends worked there for a while). When it comes to actually doing something though, they fail. It's similar to the old adage: Those who can't do, teach.

If Netflix would pull it's head out of *ahem* the sand, they might be able to rid themselves of the MS disease.

Many thanks to you for the multi-page/multi-reboot work around.
brentwalker is offline   0 Reply With Quote
Old Mar 29, 2013, 07:50 PM   #11
PowerPCMacMan
Banned
 
Join Date: Jul 2012
Location: PowerPC land
Is Silverlight running out of steam? I see many websites once requiring it now DUMPING it for flash.

----------

If Silverlight is dying... and everyone abandons it this means flash will triumph though I would much rather see HTML5 win over flash and silverlight.. At last maybe my G5 Quad might be able to run Netflix.


Quote:
Originally Posted by brentwalker View Post
Un-fxxxxing believable. This is typical Microsoft modus operandi.

I'm so happy I don't develop software for Windows anymore... that means I don't have to use it.

Microsoft suffers from having a lot of brilliant people that love to sit in meetings debating the proper way to develop software (my friends worked there for a while). When it comes to actually doing something though, they fail. It's similar to the old adage: Those who can't do, teach.

If Netflix would pull it's head out of *ahem* the sand, they might be able to rid themselves of the MS disease.

Many thanks to you for the multi-page/multi-reboot work around.
PowerPCMacMan is offline   0 Reply With Quote
Old Mar 29, 2013, 10:28 PM   #12
brand
macrumors 68040
 
brand's Avatar
 
Join Date: Oct 2006
Location: 127.0.0.1
Quote:
Originally Posted by PowerPCMacMan View Post
Is Silverlight running out of steam? I see many websites once requiring it now DUMPING it for flash.
As long as Netflix is using Silverlight I would say that it is far from dying.
brand is offline   0 Reply With Quote
Old Mar 30, 2013, 05:31 AM   #13
alphaod
macrumors Core
 
alphaod's Avatar
 
Join Date: Feb 2008
Location: 上海 (Shanghai)
Errr… old thread~

I much prefer Silverlight over Flash. Main reason being my computer doesn't get hot running Silverlight (oppose to running Flash).

As for installing Silverlight, it takes me two steps (download and install) and I don't even need close my browser.
__________________
Mac Pro | iMac | Mac mini | MacBook Pro | MacBook Air | iPad | iPhone | iPod
alphaod is offline   0 Reply With Quote

Reply
MacRumors Forums > Apple Hardware > Desktops > Mac Pro

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
thread Thread Starter Forum Replies Last Post
How long did it take to install Mac OS X Lion? ronaldcastillo Mac OS X 10.7 Lion 16 Jun 30, 2012 01:38 AM
How long did it take to install Snow Leopard on your mini? shergill Mac mini 20 Jan 17, 2011 06:16 PM
How long does it take the installer to run? viccles Mac Basics and Help 1 Mar 2, 2009 07:06 PM
How long does it take to install an app? tedeliu iPhone Tips, Help and Troubleshooting 0 Sep 11, 2008 03:47 PM
how long does it take to install tiger abc123 OS X 8 Aug 25, 2005 05:22 PM


All times are GMT -5. The time now is 05:49 AM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC