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Old Nov 16, 2012, 11:51 PM   #1
cg399
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13 inch rMBP cannot update ML to 10.8.2

Hi Folks,

My wife just purchased a 13 rMBP (her first mac). I've had macs for 12 years and have never had a problem that I can't solve myself, now (after a lot of persuading for her to switch from windoze) her computer arrives and I'm immediately stumped.

The issue is this, the computer came with ML 10.8.1 installed. In her App Store updates only an iTunes update (which installed no problem) and an iPhoto update are appearing.

She can't install the iPhoto update as the computer is not upgraded to 10.8.2 (which isn't showing up in the app store).

1. I tried to install the 10.8.2 Combo update, but I receive an error the it "can't be installed on this disk".

2. Verified and fixed file permissions (just in case)

2. I tried a clean install of mountain lion - didn't help

3. I tried to re-download ML from the app store and got an error "Mountain Lion is not compatible with this computer".

4. I tried to install some of the other updates that are not showing up in the app store by downloading manually from the apple website (all cannot be installed on this computer).

All of these things with plenty of restarts along the way. Also trawled plenty of forums - couldn't find a similar issue?

I hope I'm not being a numpty; but I'd be glad if I am as I have to get it "just working" soon before I hear "this didn't happen with Windows" one more time...

Thanks a million in advance in anyone can help...

C
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Old Nov 17, 2012, 01:44 AM   #2
Puevlo
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I've seen this also. Appears there's an update called OS X Mountain Lion 10.8.2 Update for 13" Macbook Pro with Retina Display. The link points to http://support.apple.com/kb/DL1603 but when I go there it doesn't exist. Call AppleCare to complain.
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Old Nov 17, 2012, 01:57 AM   #3
cg399
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Quote:
Originally Posted by Puevlo View Post
I've seen this also. Appears there's an update called OS X Mountain Lion 10.8.2 Update for 13" Macbook Pro with Retina Display. The link points to http://support.apple.com/kb/DL1603 but when I go there it doesn't exist. Call AppleCare to complain.
Thanks for the response. You are absolutely right - I don't think I've ever seen a OSX update that is machine specific before - strange?!?!?

Anyway, apparently the 10.8.2 update for rMBP 13 has been withdrawn.

I've found copies of it floating around on the web from when it was released, but I think I'll pass on them as there was presumably an issue with it and also I don't trust OSX updates that don't come direct from Apple.

I guess we'll just have to wait until they reissue the update... :-(

Thanks again!

Last edited by cg399; Nov 17, 2012 at 09:16 AM. Reason: Spelling
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Old Nov 17, 2012, 04:01 AM   #4
cyclotron451
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same with Mac mini 2012: ML update not available

I tried to update my new mini out of the box, there is only 10.8.1 with its unique new Core i5 ivy bridge kexts, and as you say generic combo 10.8.2 does not install "as the HDD does not meet the requirements for this install"

this is quite annoying
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Old Nov 17, 2012, 09:23 PM   #5
Hugh
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Exclamation

Have you guys tried the internet recovery install? It will wipe your hard drive and it downloads the entire OS again. Now I don't know if it would download 10.8.1 or 10.8.2.x. The new machines were said to having a special 10.8.2 build, thus why you can't just download 10.8.2 and install it. You need the special build for those machines. It's worth a shot to see if it downloads and install the correct OS. :/

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Old Nov 17, 2012, 11:58 PM   #6
cg399
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Have you guys tried the internet recovery install?
Hugh
Yep, I gave this a try and 10.8.1 was the result!!

We'll just have to be patient I guess...

Thanks for the suggestion, though!
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Old Nov 18, 2012, 09:15 AM   #7
froggyjo
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Same problem here. Currently rMBP 13'' can't upgrade to 10.8.2. We have to wait for a patch of some sort. Just be patient, your Mac is fine.
I hope Apple will fix it soon because I can't use Aperture right now ...
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Old Nov 18, 2012, 11:00 AM   #8
Galatian
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Same problem here with me. Copied everything over from my Time Capsule, which backed up my 13" 2012 MacBook Air so far, to my new 13" retina MacBook Pro. Can't use iPhoto nor Aperture now nor redownload Mountain Lion to create a bootable USB drive. It funnily says Mountain Lion is not supported by my MacBook Pro...really? I'm running it!
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Old Nov 18, 2012, 11:39 AM   #9
Dyno-Dylan
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I have the same issue with a 2012 Mac mini I purchased this week. I found a few threads on the apple support forums as well. I've tried the solutions already mentioned in this thread and still have the issue. When I try to re-install ML it says that it's not compatible. Funny because its running 10.8.1. Hopefully a solution comes soon
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Old Nov 18, 2012, 12:35 PM   #10
mfram
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When I got my rMBP 13", it had 10.8.1 installed. 10.8.2 showed up on the App Store immediately and I upgraded without any issues. When I got the computer, I used the Wizard to restore a TC backup from a MBA 2010 running 10.8.2.
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Old Nov 18, 2012, 12:38 PM   #11
cg399
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Originally Posted by mfram View Post
When I got my rMBP 13", it had 10.8.1 installed. 10.8.2 showed up on the App Store immediately and I upgraded without any issues. When I got the computer, I used the Wizard to restore a TC backup from a MBA 2010 running 10.8.2.
It appears that the 10.8.2 update for the late 2012 models was withdrawn on 16th November - it was available through direct download and the app store until then.

Just out of interest, you say you upgraded without issue - have you had any other issues with you computer since the update? Seems odd that it has been withdrawn...
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Old Nov 18, 2012, 02:51 PM   #12
Galatian
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There is a growing thread on the Apple support forum. Several persons supposedly called Apple and obviously Apple pulled the update for the new mini and the new 13" retina MacBook Pro because of some issues that still need to be worked out. It sounds a little bogus because I really can't see what both the new mini and the 13" rMBP have in common that other Macs lack, but who knows...
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Old Nov 18, 2012, 03:38 PM   #13
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Originally Posted by Galatian View Post
It sounds a little bogus because I really can't see what both the new mini and the 13" rMBP have in common that other Macs lack, but who knows...
New hardware = different drivers
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Old Nov 18, 2012, 04:33 PM   #14
mfram
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I just looked. I purchased the 13" rMBP on Oct 27. Installed the 10.8.2 update on Oct 27 or Oct 28. I haven't noticed any weird behavior, so I'm not sure what the issues are.
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Old Nov 18, 2012, 05:33 PM   #15
Galatian
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Originally Posted by mfram View Post
I just looked. I purchased the 13" rMBP on Oct 27. Installed the 10.8.2 update on Oct 27 or Oct 28. I haven't noticed any weird behavior, so I'm not sure what the issues are.
The update has been pulled for us on the 16th of November and has not been up since. For people who are using their data from a Time Machine backup which runs 10.8.2 this is a major problem. Several programs icluding iPhoto and Aperture do not work anymore, so people who want to use their new Macs for work with those programs are out of luck.

Quote:
Originally Posted by BlaqkAudio View Post
New hardware = different drivers
While I generally agree, I really don't see a big difference on the new hardware. They still use the same chips found in other products. Besides the update already did support the new hardware. For some obscure reason they just pulled it for us new owners without any explanation. While this is nothing major to me I'm sure some people who need this for work will be upset (see quote above).
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Old Nov 20, 2012, 02:09 PM   #16
UHFrank
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yea my friend who just bought rMBP is having the same issue with not being able to upgrade
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