iTunes Match Purchase Failure

Hello, I previously decided to turn off automatic renewal of iTunes Mach. After I received an email that it had expired today, I decided I would purchase it again for another year.

The email I was sent by apple said I could repurchase iTunes Match by selecting the "turn on iTunes match" selection in the iTunes store pulldown menu of iTunes. I checked, and for some reason it was still set to on. I then selected to turn iTunes Match off, then back on.

When I did that, I am now getting an iTunes error (4002.) I am not able to turn iTunes Match back on. I am also not getting the prompt that would allow me to pay for another year. I am also missing the button on the itunes account page to let me select to renew.

I am now stuck being unable to renew iTunes Match. I have emailed iTunes about it today, any other suggestions from the community how to proceed?

Still having issues, I sent an email to the executive support team. So far I can't get past the reboot computer, reinstall iTunes, type stuff to someone who will actually look at my account. Very frustrating.

Just to update everyone, I received a call from apple executive relations about my issue. They are escalating the problem to the engineering section of apple, so hopefully it will be fixed.

From A Buick 8 said:

What was the fix

Click to expand...

They did something on apple's end. After several weeks, my imac, iphone, ipad finally registered that itunes match was expired. I was then able to go into itunes and repurchase it for another year.