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Old Feb 13, 2013, 10:56 PM   #1
jumpmanpro97
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iPhone 4S cracked screen (Apple Limited Warranty/Verizon Asurion claim)

My 3 year old son accidentally cracked the screen on my iPhone. The phone is still under the limited warranty until May 30th, 2013. Will Apple replace my phone? Or they won't because it was damaged accidentally? My phone did have insurance through Verizon and Asurion. The deductible is $199 for a replacement. Will apple replace or repair the phone? I'm not sure which step I should take first. Goto Apple? or Goto Asurion?

Apple 4S 32gb
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Old Feb 13, 2013, 11:02 PM   #2
blueroom
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If you bought AppleCare+ when you purchased the iPhone then the fee is $99 (I think) for accidental damage and you can apply twice. Else the replacement cost is usually around half the value of the iPhone or $199.

Check with Verizon and Asurion as they may cover the damage via their insurance plan. Even your CC may offer coverage.
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Old Feb 13, 2013, 11:14 PM   #3
jumpmanpro97
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Originally Posted by blueroom View Post
If you bought AppleCare+ when you purchased the iPhone then the fee is $99 (I think) for accidental damage and you can apply twice. Else the replacement cost is usually around half the value of the iPhone or $199.

Check with Verizon and Asurion as they may cover the damage via their insurance plan. Even your CC may offer coverage.
The phone was a gift, and they didn't purchase apple care + they thought the insurance would be enough. I started a claim with Asurion and they prompted me to a $199 deductible.
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Old Feb 13, 2013, 11:25 PM   #4
blueroom
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Apple charges $199 for a OoW replacement. Not sure what a $199 deductible from Asurion is good for? Ahh stolen / lost coverage.
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Old Feb 14, 2013, 12:08 AM   #5
Mlrollin91
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Quote:
Originally Posted by jumpmanpro97 View Post
The phone was a gift, and they didn't purchase apple care + they thought the insurance would be enough. I started a claim with Asurion and they prompted me to a $199 deductible.
Just take it to Apple then. They will give you a phone right on the spot and you are good to go. I've used Asurion in the past and the refurbs that they supply are horrible. At least at Apple its certified and you will then get a 90 day warranty on it.
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Old Feb 14, 2013, 12:24 AM   #6
blueroom
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Just take it to Apple then. They will give you a phone right on the spot and you are good to go. I've used Asurion in the past and the refurbs that they supply are horrible. At least at Apple its certified and you will then get a 90 day warranty on it.
This.

Plus ask about AppleCare+ for it, as kids will be kids.
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Old Feb 14, 2013, 01:03 AM   #7
jumpmanpro97
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so the 1 year limited warranty covers accidents like this? I will check it out tomorrow. Thanks for the help everyone.
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Old Feb 14, 2013, 01:34 AM   #8
Phil A.
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Originally Posted by jumpmanpro97 View Post
so the 1 year limited warranty covers accidents like this? I will check it out tomorrow. Thanks for the help everyone.
No, it doesn't, but Apple offer out of warranty repair for the 4S at a fixed price of $199. This includes accidentally damaged devices (including water damage) and they swap it out for a refurbished device of the same spec
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Old Feb 14, 2013, 07:49 PM   #9
jumpmanpro97
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No, it doesn't, but Apple offer out of warranty repair for the 4S at a fixed price of $199. This includes accidentally damaged devices (including water damage) and they swap it out for a refurbished device of the same spec
The warranty doesn't end until May2013
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Old Feb 14, 2013, 08:41 PM   #10
bigcstyle4
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Doesn't matter. It's an out of warranty replacement because accidental damage is not covered.
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Old Feb 22, 2013, 12:49 AM   #11
jumpmanpro97
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Doesn't matter. It's an out of warranty replacement because accidental damage is not covered.
good news I went to the Apple store first to see what their solution was. He said the crack on the screen wasn't too bad and replaced my phone for FREE, since it was still under the 1 year warranty. I think the replacement phone was a refurb. It didn't come in the usual iPhone 4S box, but a different thinner box. Beats starting that Asurion claim and paying $199.00, the apple employee at the genius bar told me if the crack was worse I would have to pay that $199.00 fee.

THANK YOU APPLE!
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Old Feb 22, 2013, 12:51 AM   #12
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Originally Posted by jumpmanpro97 View Post
good news I went to the Apple store first to see what their solution was. He said the crack on the screen wasn't too bad and replaced my phone for FREE, since it was still under the 1 year warranty. I think the replacement phone was a refurb. It didn't come in the usual iPhone 4S box, but a different thinner box. Beats starting that Asurion claim and paying $199.00, the apple employee at the genius bar told me if the crack was worse I would have to pay that $199.00 fee.

THANK YOU APPLE!
That was nice of him.
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Old Feb 22, 2013, 01:29 AM   #13
jumpmanpro97
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Originally Posted by Mlrollin91 View Post
Just take it to Apple then. They will give you a phone right on the spot and you are good to go. I've used Asurion in the past and the refurbs that they supply are horrible. At least at Apple its certified and you will then get a 90 day warranty on it.
thanks you were right!
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