Register FAQ / Rules Forum Spy Search Today's Posts Mark Forums Read
Go Back   MacRumors Forums > Apple Systems and Services > Mac Basics and Help

Reply
 
Thread Tools Search this Thread Display Modes
Old Jan 5, 2013, 05:34 AM   #1
RoqueCub
macrumors newbie
 
Join Date: Jul 2011
Repeated Problems With iMac Repair

About a year ago, I bought a new iMac 27".

It was sent to me with a broken screen. It took almost 5 weeks for a new computer to be sent to me. I was in school at the time and this was a major problem for me.

About 8 months later, my computer stopped working, I brought it in. Turns out the hard drive crashed. They "replaced" it. I lost my windows install and the programs I had on the windows partition.

A couple months later, I was installing programs back on my computer with the replaced hard drive. I noticed I was running out of space, I couldn't remember the size of my hard drive. I stopped at a different Mac store than the one I had my repair done, a few days later. I spoke to someone (maybe a supervisor) and he was able to tell me that they gave me the wrong hard drive. So, now it turns out if I want my hard drive replaced again, I will lose everything again. It bugs me that, if I hadn't noticed there was a problem, they never would have made an attempt to fix it.

I've waited ti the end of the school semester to attempt yet another repair. This has turned out to be the most unreliable computer I've ever had, but I still like my iMac.

Any advice? I feel I deserve some compensations.
RoqueCub is offline   0 Reply With Quote
Old Jan 5, 2013, 05:43 AM   #2
justperry
macrumors 603
 
justperry's Avatar
 
Join Date: Aug 2007
Location: 7 Km South of an active upside down (boat) volcano.
Advice?

You NEED to back up, buy an external HD and backup, you're a student, you need your computer with your files, it is not smart not to have a backup.

ALL HD's do breakdown, it's a matter of time.

Your misery isn't that big, but you make it worse yourself by not having a backup plan.
justperry is offline   0 Reply With Quote
Old Jan 5, 2013, 05:46 AM   #3
LPZ
macrumors 65816
 
Join Date: Jul 2006
Quote:
Originally Posted by RoqueCub View Post
So, now it turns out if I want my hard drive replaced again, I will lose everything again.
Why? Simply back up your hard drive onto an external drive, and then restore from the external onto the newly installed (larger) hard drive.
LPZ is offline   0 Reply With Quote
Old Jan 6, 2013, 11:10 AM   #4
Yujenisis
macrumors 6502
 
Join Date: May 2002
Send a message via AIM to Yujenisis
Quote:
Originally Posted by RoqueCub View Post
Any advice? I feel I deserve some compensations.
As others have said: BACKUP. You are lucky you were only inconvenienced by your hard drive crash. I know plenty of people who ended up failing or taking an incomplete in classes after losing all their work. Or worse.

As for compensation, given that their carelessness have caused you to need to have a return for an additional repair they should at least offer you expedited "next on bench" repair. This is certainly a reasonable demand.

If you're polite and firm maybe they'll give you an external hard drive for backing up for your troubles. Not sure if they'll bite on this one, but you should buy one no matter what.
Yujenisis is offline   0 Reply With Quote

Reply
MacRumors Forums > Apple Systems and Services > Mac Basics and Help

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
iMac LCD repair fhall556 iMac 0 Mar 9, 2013 11:52 AM
Repair or replace 27" iMac? fender51 iMac 10 Mar 3, 2013 03:10 PM
Ipod Touch Repair Problems askclifford iPod touch 1 Oct 4, 2012 08:11 PM
Imac 24 overheating. Repair question guytam iMac 10 Jul 25, 2012 07:41 AM

Forum Jump

All times are GMT -5. The time now is 11:49 PM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC