iPhone 5 has some scratches

Tmurray315 · Nov 10, 2012, 01:14 PM

So I had the iPhone 5 since day 1 I pre ordered it I had a case and screen protector on it I took my case off and noticed on the sides of the phone has some Knicks and scratches should I care about it I know it can't stay perfect but I'm
Not sure if I should go to Apple and return it

deannnnn · Nov 10, 2012, 01:17 PM

Keep it, it's fine. The scratches are from the case.

Bahroo · Nov 10, 2012, 01:18 PM

Do you mean replacement? Or a actual return.. In your situation sand or grit/debris most likely gotten in your case and scratched the phone. Its a terrible misconception, people think "oh let me throw a case on, i will never get a scratch" but if you dont clean your phone and case every few days or once a week, your phone will get scratched no questions asked.

There is always sand/debris in pockets and sliding your phone in and out gets the sand/debris in the opening of your case and thats how it happens

CD3660 · Nov 10, 2012, 01:18 PM

Quote:

Originally Posted by Tmurray315

So I had the iPhone 5 since day 1 I pre ordered it I had a case and screen protector on it I took my case off and noticed on the sides of the phone has some Knicks and scratches should I care about it I know it can't stay perfect but I'm
Not sure if I should go to Apple and return it

Has this been caused by grit or dirt getting into the case and rubbing against the iPhone? Presumably the marks weren't there when you first put the case on?

Incidentally, is the iPhone black or white?

Tmurray315 · Nov 10, 2012, 01:46 PM

Ya it is when I first got the phone it was flawless no scratches or anything I put a front screen protector on it and got a case and its probably from the case. I do put it in my back Pockett alo I just got a speck case hopefully it won't get scratched anymore. Should I keep it or get it replaced it sounds stupid but not sure

CD3660 · Nov 10, 2012, 01:52 PM

Quote:

Originally Posted by Tmurray315

Ya it is when I first got the phone it was flawless no scratches or anything I put a front screen protector on it and got a case and its probably from the case. I do put it in my back Pockett alo I just got a speck case hopefully it won't get scratched anymore. Should I keep it or get it replaced it sounds stupid but not sure

I doubt that Apple will replace it if the scratches have been caused by the case.

Tmurray315 · Nov 10, 2012, 02:06 PM

Ya I know oh well things can't be perfect has anyone else got any scratches on theirs due to usage

Rhythmic- · Nov 10, 2012, 02:11 PM

Do you have a black or white iPhone? If you have a black one, you can probably try the marker mentioned in this thread.

http://forums.macrumors.com/showthread.php?t=1464248

JayLenochiniMac · Nov 10, 2012, 02:12 PM

Scratches can be from either the case or defective anodizing coating. If you can get the black to rub off with normal wiping, the anodization is defective and you should be able to swap it out under warranty. If not, it's caused by the case and Apple won't replace it.

MassiveAttack · Nov 10, 2012, 02:16 PM

Quote:

Originally Posted by Tmurray315

So I had the iPhone 5 since day 1 I pre ordered it I had a case and screen protector on it I took my case off and noticed on the sides of the phone has some Knicks and scratches should I care about it I know it can't stay perfect but I'm
Not sure if I should go to Apple and return it

So you know your phone is scratched from something you did and are asking if you should return it?

I'm sure whatever scratches you have are not noticeable to the naked eye.

Put the case back on and carry on with your life

Rhythmic- · Nov 10, 2012, 02:26 PM

Quote:

Originally Posted by MassiveAttack

So you know your phone is scratched from something you did and are asking if you should return it?

I'm sure whatever scratches you have are not noticeable to the naked eye.

Put the case back on and carry on with your life

Sounds like OP's more worried about it getting worse, which is perfectly fine seeing as it's barely even a month old device. It ain't about being OCD, it's the fact that a month old phone shouldn't be getting scratched this easily. Lots of people don't like that, and if that bothers you, then look the other way and carry on with your life.

JayLenochiniMac · Nov 10, 2012, 02:31 PM

Quote:

Originally Posted by Rhythmic-

Sounds like OP's more worried about it getting worse, which is perfectly fine seeing as it's barely even a month old device. It ain't about being OCD, it's the fact that a month old phone shouldn't be getting scratched this easily. Lots of people don't like that, and if that bothers you, then look the other way and carry on with your life.

The OP will have no problem swapping it out if he can demonstrate that the anodization is indeed defective, but there are some pretty poorly made cases that will scratch even the 4/4S so it's not necessarily an issue unique to the iPhone 5, especially if you're not careful with dirt and gunk infiltrating the case over time.

CD3660 · Nov 10, 2012, 02:41 PM

Quote:

Originally Posted by Rhythmic-

...it's the fact that a month old phone shouldn't be getting scratched this easily. Lots of people don't like that...

Well said, it is not acceptable for such an expensive item to have such abysmal durability.

Vundu · Nov 10, 2012, 02:42 PM

It's a phone live with it.

IFRIT · Nov 10, 2012, 03:26 PM

Quote:

Originally Posted by Vundu

It's a phone live with it.

A very expensive phone supposedly made too the highest quality... oww wait

jshin100 · Nov 10, 2012, 03:35 PM

I've had mines since Thursday. Out of the box, it was perfect. Just noticed a little nick near the bottom where the mic goes but nothing big. I didn't notice it til I took the case off (which may have done it).

Tmurray315 · Nov 10, 2012, 04:17 PM

I think the phone got scratched from my case it's not noticeable I rub the sides and back nothing seems to scuff it but I do see Knicks and scratches along this sides I don't know how they got their I'm guessing its my case but not sure

Nolander07 · Nov 10, 2012, 04:35 PM

The glass on my iPhone 4 got literally hundreds of nicks/scratches around the edges of the front and back around the camera lens from a hard plastic case I had on it. I thought it was protected and when I took it off those we're all there along with dust, dirt, etc. I was not rough on my phone, I never got it noticeably dirty, but I had in my pocket all the time. Overall I am turned off by cases, unless they are TPU or something soft, which I am not convinced the dirt under them wouldn't scratch a phone either.

Nov 10, 2012, 01:14 PM	#1
Tmurray315 macrumors regular Join Date: Mar 2012	iPhone 5 has some scratches So I had the iPhone 5 since day 1 I pre ordered it I had a case and screen protector on it I took my case off and noticed on the sides of the phone has some Knicks and scratches should I care about it I know it can't stay perfect but I'm Not sure if I should go to Apple and return it
	0

Nov 10, 2012, 01:17 PM	#2
deannnnn macrumors 68000 Join Date: Jun 2007 Location: New York City & South Florida	Keep it, it's fine. The scratches are from the case. __________________ MacBook Pro (Retina) / iPhone 5 / iPad 1
	0

Nov 10, 2012, 02:12 PM	#9
JayLenochiniMac macrumors 68040 Join Date: Nov 2007 Location: New Sanfrakota	Scratches can be from either the case or defective anodizing coating. If you can get the black to rub off with normal wiping, the anodization is defective and you should be able to swap it out under warranty. If not, it's caused by the case and Apple won't replace it. __________________ Home iMac 27" 2.9GHz Intel Core i5 Work iMac 24" 2.8GHz Core 2 Extreme Mobile iPad 2 & iPhone 5
	0

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Nov 10, 2012, 01:18 PM	#3
Bahroo macrumors 6502a Join Date: Jul 2012	Do you mean replacement? Or a actual return.. In your situation sand or grit/debris most likely gotten in your case and scratched the phone. Its a terrible misconception, people think "oh let me throw a case on, i will never get a scratch" but if you dont clean your phone and case every few days or once a week, your phone will get scratched no questions asked. There is always sand/debris in pockets and sliding your phone in and out gets the sand/debris in the opening of your case and thats how it happens
	0

Nov 10, 2012, 01:46 PM	#5
Tmurray315 Thread Starter macrumors regular Join Date: Mar 2012	Ya it is when I first got the phone it was flawless no scratches or anything I put a front screen protector on it and got a case and its probably from the case. I do put it in my back Pockett alo I just got a speck case hopefully it won't get scratched anymore. Should I keep it or get it replaced it sounds stupid but not sure
	0

Nov 10, 2012, 02:06 PM	#7
Tmurray315 Thread Starter macrumors regular Join Date: Mar 2012	Ya I know oh well things can't be perfect has anyone else got any scratches on theirs due to usage
	0

Nov 10, 2012, 02:11 PM	#8
Rhythmic- macrumors newbie Join Date: Nov 2012	Do you have a black or white iPhone? If you have a black one, you can probably try the marker mentioned in this thread. http://forums.macrumors.com/showthread.php?t=1464248
	0

Nov 10, 2012, 02:42 PM	#14
Vundu macrumors 6502a Join Date: Jun 2009 Location: Manchester, UK	It's a phone live with it.
	0

Nov 10, 2012, 03:35 PM	#16
jshin100 macrumors newbie Join Date: Jun 2009 Location: Chicago	I've had mines since Thursday. Out of the box, it was perfect. Just noticed a little nick near the bottom where the mic goes but nothing big. I didn't notice it til I took the case off (which may have done it).
	0

Nov 10, 2012, 04:17 PM	#17
Tmurray315 Thread Starter macrumors regular Join Date: Mar 2012	I think the phone got scratched from my case it's not noticeable I rub the sides and back nothing seems to scuff it but I do see Knicks and scratches along this sides I don't know how they got their I'm guessing its my case but not sure
	0

Nov 10, 2012, 04:35 PM	#18
Nolander07 macrumors member Join Date: Oct 2012	The glass on my iPhone 4 got literally hundreds of nicks/scratches around the edges of the front and back around the camera lens from a hard plastic case I had on it. I thought it was protected and when I took it off those we're all there along with dust, dirt, etc. I was not rough on my phone, I never got it noticeably dirty, but I had in my pocket all the time. Overall I am turned off by cases, unless they are TPU or something soft, which I am not convinced the dirt under them wouldn't scratch a phone either.
	0