Apple TV Update buggy?

KeepCalmPeople · Feb 26, 2013, 12:32 AM

I was informed that an update was available for my 2 Apple TVs last night, so I installed both updates. This evening I'm watching Netflix and I get a connection error message. This is not terribly unusual, so I click on the menu/back button on the remote. This takes me back to Episodes screen for the TV show I'm watching ('Psych'), but I can STILL see the connection error message behind the episodes list. Even putting the Apple TV to sleep and then awakening it doesn't remove the message.

Weird. My Apple TVs have performed flawlessly since I bought them months ago, aside from Internet connectivity issues caused by my router and my ISP.

marc11 · Feb 26, 2013, 12:38 AM

Quote:

Originally Posted by KeepCalmPeople

I was informed that an update was available for my 2 Apple TVs last night, so I installed both updates. This evening I'm watching Netflix and I get a connection error message. This is not terribly unusual, so I click on the menu/back button on the remote. This takes me back to Episodes screen for the TV show I'm watching ('Psych'), but I can STILL see the connection error message behind the episodes list. Even putting the Apple TV to sleep and then awakening it doesn't remove the message.

Weird. My Apple TVs have performed flawlessly since I bought them months ago, aside from Internet connectivity issues caused by my router and my ISP.

I have had all sorts of odd things happen since the last update but the one I notice the most is the Apple TV is sooooo slooooooow now. Slow to turn on and show the menu, slow to load an app, just slooooooow.

Also, on occasion I have no sound, or the sound, such as selecting or moving around icons will start 20 to 30 seconds after the menu shows.

I hope, hope HOPE Apple didn't do this on purpose to get people to buy the revised Apple TV to offer higher performance....I doubt they did, but something isn't right. It should not take 5 to 10 seconds to show the menu from sleep mode.

Capitalis · Feb 26, 2013, 10:08 AM

Ugh! Mine keeps going back to the home screen after about 5 minutes unless I'm streaming something.

Otherwise, even if I'm using the Radio or just pausing Netflix to get a snack, the stupid thing will go back to the home screen after a quick delay with the "loading" icon.

About to reset to factory but thought I might find something here. ATV2.

MFL2012 · Feb 26, 2013, 11:00 AM

Always completely unplug your ATV after an update. Wait a minute or so and then plug back in. This seems to clear its memory, cache, whatever, and everything will work fine.

Omne666 · Feb 26, 2013, 01:27 PM

I can't even install the latest update. Tried on two separate atv3s and it goes through the motions, then comes up with the message, Failed to install latest update.

Then everyday, I get the message....there's an update available with the install/do not install options presented. Most annoying.

machpost · Feb 26, 2013, 01:47 PM

I don't know if it's connected to the most recent update, but if I pause a program that I'm playing via Airplay, and I let enough time go by till the screen saver kicks in (two minutes in my case), it will make the Apple TV re-boot.

daviddth · Feb 28, 2013, 07:13 AM

Quote:

Originally Posted by Omne666

I can't even install the latest update. Tried on two separate atv3s and it goes through the motions, then comes up with the message, Failed to install latest update.

Then everyday, I get the message....there's an update available with the install/do not install options presented. Most annoying.

Same here, 2 of the 3 wont install, the 3rd did install OK

Capitalis · Mar 1, 2013, 01:20 PM

Quote:

Originally Posted by MFL2012

Always completely unplug your ATV after an update. Wait a minute or so and then plug back in. This seems to clear its memory, cache, whatever, and everything will work fine.

Thanks for the tip, I'll give that a shot.

Capitalis · Mar 4, 2013, 08:59 AM

Update: Unplugging did not help my issue. I'll just take it in to the local Apple store and see if they have anything to say.

has.marvel · Mar 7, 2013, 08:34 AM

I got the update waiting message lately and finally got around to doing the update. It took over 2 hours for the update to prepare (download?). It was extremely slow. My internet connection is reasonably fast (30 mbps) and it was running fine during this time so it was either the Apple TV itself that was slow or the Apple servers. In any case, I hope it never happens again. That is just unacceptable for an update.

Feb 26, 2013, 12:32 AM	#1
KeepCalmPeople macrumors 6502 Join Date: Sep 2012	Apple TV Update buggy? I was informed that an update was available for my 2 Apple TVs last night, so I installed both updates. This evening I'm watching Netflix and I get a connection error message. This is not terribly unusual, so I click on the menu/back button on the remote. This takes me back to Episodes screen for the TV show I'm watching ('Psych'), but I can STILL see the connection error message behind the episodes list. Even putting the Apple TV to sleep and then awakening it doesn't remove the message. Weird. My Apple TVs have performed flawlessly since I bought them months ago, aside from Internet connectivity issues caused by my router and my ISP. __________________ AT&T 32GB Black iPad 4th gen, AT&T 32GB Black iPhone 5
	0

Feb 26, 2013, 01:27 PM	#5
Omne666 macrumors 6502 Join Date: Sep 2010 Location: Melbourne, Australia	I can't even install the latest update. Tried on two separate atv3s and it goes through the motions, then comes up with the message, Failed to install latest update. Then everyday, I get the message....there's an update available with the install/do not install options presented. Most annoying. __________________ One of everything. Don't forget the fries.
	0

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Feb 26, 2013, 10:08 AM	#3
Capitalis macrumors newbie Join Date: Feb 2012	Ugh! Mine keeps going back to the home screen after about 5 minutes unless I'm streaming something. Otherwise, even if I'm using the Radio or just pausing Netflix to get a snack, the stupid thing will go back to the home screen after a quick delay with the "loading" icon. About to reset to factory but thought I might find something here. ATV2.
	0

Feb 26, 2013, 11:00 AM	#4
MFL2012 macrumors member Join Date: Jul 2012	Always completely unplug your ATV after an update. Wait a minute or so and then plug back in. This seems to clear its memory, cache, whatever, and everything will work fine.
	0

Feb 26, 2013, 01:47 PM	#6
machpost macrumors regular Join Date: Jan 2010	I don't know if it's connected to the most recent update, but if I pause a program that I'm playing via Airplay, and I let enough time go by till the screen saver kicks in (two minutes in my case), it will make the Apple TV re-boot.
	0

Mar 4, 2013, 08:59 AM	#9
Capitalis macrumors newbie Join Date: Feb 2012	Update: Unplugging did not help my issue. I'll just take it in to the local Apple store and see if they have anything to say.
	0

Mar 7, 2013, 08:34 AM	#10
has.marvel macrumors newbie Join Date: Jan 2012	I got the update waiting message lately and finally got around to doing the update. It took over 2 hours for the update to prepare (download?). It was extremely slow. My internet connection is reasonably fast (30 mbps) and it was running fine during this time so it was either the Apple TV itself that was slow or the Apple servers. In any case, I hope it never happens again. That is just unacceptable for an update.
	0


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