Apple Statutory Warranty increases according to Australian Law

thaifood · Mar 18, 2013, 12:19 AM

Just a FYI for anyone interested. Australian consumer law dictates that any expensive electronic item can be covered for a "reasonable time" after purchase. Apple Australia have now extended their compulsory statutory warranty from 12 months to 24 months. However, they have been rather quiet about it - even allegedly circulating the new policy to store managers on the condition they don't explicitly publicise it.

New source: http://www.smh.com.au/technology/tec...318-2gahc.html

EDIT: the link to the original article. Credit to Mactalk.com.au - http://www.mactalk.com.au/content/ap...4-months-2966/

justperry · Mar 18, 2013, 12:31 AM

And rightfully so, like in (most countries in) Europe the official warranty is most of the time 1 year and in some countries 2 years but even then you can claim warranty if for instance the Logic board breaks, for expensive stuff a 2-3 year warranty should be standard.

buysp · Mar 18, 2013, 04:06 AM

It's about time Apple was pulled into line. Now the government should push
them on prices now.
What are the ramifications to AppleCare now?

thaifood · Mar 18, 2013, 06:59 AM

Well as I see it, Apple Care has suddenly become way more expensive. Essentially paying the same price for 1 additional year of coverage.

Apple could do 2 things:

- halve or drastically reduce Apple Care to a suitable pricing bracket to match the 1 additional year of coverage only, or

- keep Apple Care the same price and maintain 2 years of coverage in addition to the statutory 24 months. Giving a total of 4 years coverage.

Out of the 2 options, the former would possibly be more desirable because extending coverage to 4 years after product purchase may well result in a higher number of warranty claims due to the longer period of coverage.

I guess it comes down to what Apple's warranty data tells them in regards to number of claims or repairs made in relation to age of device.

Mar 18, 2013, 12:19 AM	#1
thaifood macrumors member Join Date: Jun 2011	Apple Statutory Warranty increases according to Australian Law Just a FYI for anyone interested. Australian consumer law dictates that any expensive electronic item can be covered for a "reasonable time" after purchase. Apple Australia have now extended their compulsory statutory warranty from 12 months to 24 months. However, they have been rather quiet about it - even allegedly circulating the new policy to store managers on the condition they don't explicitly publicise it. New source: http://www.smh.com.au/technology/tec...318-2gahc.html EDIT: the link to the original article. Credit to Mactalk.com.au - http://www.mactalk.com.au/content/ap...4-months-2966/
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Mar 18, 2013, 12:31 AM	#2
justperry macrumors 603 Join Date: Aug 2007 Location: 7 Km South of an active upside down volcano.	And rightfully so, like in (most countries in) Europe the official warranty is most of the time 1 year and in some countries 2 years but even then you can claim warranty if for instance the Logic board breaks, for expensive stuff a 2-3 year warranty should be standard.
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Mar 18, 2013, 04:06 AM	#3
buysp macrumors regular Join Date: Feb 2013 Location: Sydney, Australia	It's about time Apple was pulled into line. Now the government should push them on prices now. What are the ramifications to AppleCare now?
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Mar 18, 2013, 06:59 AM	#4
thaifood Thread Starter macrumors member Join Date: Jun 2011	Well as I see it, Apple Care has suddenly become way more expensive. Essentially paying the same price for 1 additional year of coverage. Apple could do 2 things: - halve or drastically reduce Apple Care to a suitable pricing bracket to match the 1 additional year of coverage only, or - keep Apple Care the same price and maintain 2 years of coverage in addition to the statutory 24 months. Giving a total of 4 years coverage. Out of the 2 options, the former would possibly be more desirable because extending coverage to 4 years after product purchase may well result in a higher number of warranty claims due to the longer period of coverage. I guess it comes down to what Apple's warranty data tells them in regards to number of claims or repairs made in relation to age of device.
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