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Old Feb 13, 2013, 05:00 PM   #26
jdag
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Originally Posted by MacRumorUser View Post
Lol. Your right I did misread it. Thank goodness ;-)
Thanks for the help along the way!
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Old Feb 24, 2013, 10:32 AM   #27
ncollingridge
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14.3.1 does not fix this problem

I'm at 14.3.1 and still getting this incredibly annoying crash on a regular basis. the only positive thing is that neither Word nor Excel seem to be affected by it crashing - in which case, why in hell is the service running? Fixing this should be very trivial for MS - the easiest way to not give everyone who is not subscribed to Office365 a BAD experience would be simply to not have the service run if you have a full retail copy.
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Old Feb 24, 2013, 10:47 AM   #28
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Quote:
Originally Posted by ncollingridge View Post
I'm at 14.3.1 and still getting this incredibly annoying crash on a regular basis. the only positive thing is that neither Word nor Excel seem to be affected by it crashing - in which case, why in hell is the service running? Fixing this should be very trivial for MS - the easiest way to not give everyone who is not subscribed to Office365 a BAD experience would be simply to not have the service run if you have a full retail copy.

Could you post your hardware specs and what error exactly are you getting, logs ?

The only other solution maybe to roll back to an earlier version (before 14.3.0) when the problem began.
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Old Feb 24, 2013, 11:48 AM   #29
ncollingridge
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27" iMac, Late 2009 with 16GB RAM and OSX 10.8.2

In my case it seems to be crashing more now that I have updated it to 14.3.1 than it did when it was at 14.3.0.

What I believe to be the relevant parts of cthe rash log:

Process: Office365Service [16045]
Path: /Applications/Microsoft Office 2011/*/Office365Service.app/Contents/MacOS/Office365Service
Identifier: com.microsoft.Office365Service
Version: 14.3.1 (14.3.1)
Build Info: Unknown-130117~0
Code Type: X86 (Native)
Parent Process: launchd [171]
User ID: 502

Date/Time: 2013-02-24 15:31:06.148 +0000
OS Version: Mac OS X 10.8.2 (12C60)
Report Version: 10
Sleep/Wake UUID: 1DEF2E42-4745-4FE0-81C2-5FD910D46D1F

Crashed Thread: 5

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000024

VM Regions Near 0x24:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Microsoft Office 2011/*/Office365Service.app/Contents/MacOS/Office365Service
__TEXT 0000000000001000-000000000007c000 [ 492K] r-x/rwx SM=COW /Applications/Microsoft Office 2011/*/Office365Service.app/Contents/MacOS/Office365Service

Thread 5 Crashed:
0 com.apple.security 0x914a4d75 Security::MDSClient::Common::singleThreaded() const + 9
1 com.apple.security 0x914a8615 Module::safeUnlock() + 19
2 com.apple.security 0x916570a6 CSSM_DeriveKey + 138
3 com.microsoft.Office365Service 0x00014452 0x1000 + 78930
4 com.microsoft.Office365Service 0x00018302 0x1000 + 94978
5 com.microsoft.Office365Service 0x000310fe 0x1000 + 196862
6 com.microsoft.Office365Service 0x00004e55 0x1000 + 15957
7 com.microsoft.Office365Service 0x00005b3c 0x1000 + 19260
8 com.apple.Foundation 0x938d81d8 -[NSThread main] + 45
9 com.apple.Foundation 0x938d815b __NSThread__main__ + 1396
10 libsystem_c.dylib 0x9954c557 _pthread_start + 344
11 libsystem_c.dylib 0x99536cee thread_start + 34


Let me know if you would like to see anything else from the crash log.
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Old Mar 15, 2013, 10:04 AM   #30
tajeddine
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Delete the Service...

I tried deleting the service but it failed

Last edited by tajeddine; Mar 15, 2013 at 10:25 AM.
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Old Mar 15, 2013, 04:13 PM   #31
ncollingridge
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After updating to 14.3.2, Office365Service is no longer running on my system when any of the Office apps are running, so the problem has finally gone away.
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