Brand new (late 2012) iMac chipped screen

philmed1008 said:

Firstly I would like to thank everyone for their advice and help over the past few days. I have been to Apple store who have agreed to fix for free!

Basically they examined the iMac and found no damage whatsoever elsewhere. The guy said that it was an unusual crack and was not consistent with accidental damage. At some point either in manufacture, assembly, packaging, delivery or the week I had it something happened to weaken it. What, probably never know. They were prepared to believe my version of events and fix for free!

Moral of the story, honesty is the best policy. Apple, amazing products and amazing customer service. Thank you.

Click to expand...

are you getting a replacement or are they changing the screen on the same machine ???

philmed1008 said:

What did I say that was so bizarre (unlike your post). Link below about iMac shipping with cracked screens and customers finding out when they unbox it.

http://www.digitaltrends.com/computing/apples-new-imacs-are-shipping-dead-or-with-broken-screens/

Click to expand...

I don't think that article is for the late 2012 iMac. I think that article is a few years old or the writer has no clue what he is talking about .

philmed1008 said:

Firstly I would like to thank everyone for their advice and help over the past few days. I have been to Apple store who have agreed to fix for free!

Basically they examined the iMac and found no damage whatsoever elsewhere. The guy said that it was an unusual crack and was not consistent with accidental damage. At some point either in manufacture, assembly, packaging, delivery or the week I had it something happened to weaken it. What, probably never know. They were prepared to believe my version of events and fix for free!

Moral of the story, honesty is the best policy. Apple, amazing products and amazing customer service. Thank you.

Click to expand...

Actually, I think there's another moral to the story.

If you want to hear a bunch of armchair experts spouting their (un)learned positions with great authority, post your problem on MacRumors.

If you want your credibility challenged and want to be accused of lying, post your problem on MacRumors.

If you want to hear a bunch of senseless whining, post your problem on MacRumors.

These threads can be very helpful but so much time is devoted to bashing Apple or the thread starter that it's hard to sort the wheat from the chaff.

Congratulations OP! Glad to hear your problem was resolved but sorry you had to hear so much BS from this thread.

mushroomtip said:

I don't think that article is for the late 2012 iMac. I think that article is a few years old or the writer has no clue what he is talking about .

Click to expand...

You are absolutely correct. Actually, the article was in reference to the late 2009 27" iMacs, the first 27" iMacs and the first with the Inter Core i CPUs. I think the reference to the new Snow Leopard OS should be a clue. Cracked and shattered screens were a problem with the first shipments of the 27" iMacs, a packaging issue.

i'm just happy you got it sorted. Im sorry if i doubted you. . Its good to see good honest people rather than those trying to get something for free.

Enjoy getting your new mac back, and turning that Dell laptop off for the last time

philmed1008 said:

What did I say that was so bizarre (unlike your post). Link below about iMac shipping with cracked screens and customers finding out when they unbox it.

http://www.digitaltrends.com/computing/apples-new-imacs-are-shipping-dead-or-with-broken-screens/

The technician who has seen the damage agree it was not impact? Or in every case a cracked piece of glass will ALWAYS be because of impact damage by the customer. It is 100% impossible for it to have a manuafacturing flaw etc.


----------



They are changing the screen. Ran diagnostics and all other aspects and the rest was fine. Said it was a 5 minute job on the old iMac. Now it is much tougher as it is laminated on instead of using magnets.

Only 5 more days before it is done. Can't wait as the old dell laptop is driving me nuts!

Click to expand...

Did they replace it for free?

philmed1008 said:

The iMac is back and in total working order! It was the first one they have had to fix in my local store. One warning from the technician who did the repair was that you should not touch the edge of the glass at all. Apple has warned them that because it is so thin at the edges it is liable to break. Never turn the mac using the glass edge always get hold of the casing at the bottom or the stand to pivot the machine.

Click to expand...

Good it's back and complete.

Hmmm, then the design is flawed.

philmed1008 said:

The iMac is back and in total working order! It was the first one they have had to fix in my local store. One warning from the technician who did the repair was that you should not touch the edge of the glass at all. Apple has warned them that because it is so thin at the edges it is liable to break. Never turn the mac using the glass edge always get hold of the casing at the bottom or the stand to pivot the machine.

Click to expand...

Apple should make customers aware on how to handle these since it can inadvertently damaged.

philmed1008 said:

The iMac is back and in total working order! It was the first one they have had to fix in my local store. One warning from the technician who did the repair was that you should not touch the edge of the glass at all. Apple has warned them that because it is so thin at the edges it is liable to break. Never turn the mac using the glass edge always get hold of the casing at the bottom or the stand to pivot the machine.

Click to expand...

Hi there,

First off, congrats on getting your iMac repaired.

I've been watching this thread with some interest, because I am almost at the point of ordering a new i7 3.4GHz/3Tb Fusion/2Gb Graphics BTO iMac, but having read this thread and others, I'm just wondering if I should leave it a little while longer, before I actually commit, to let Apple sort out their QC procedures, as there does seem to be a couple of issues (namely DOA machines and machines like yours, which have a screen defect, whether it is a physical mark, or image retention).

----------

mushroomtip said:

apple should make customers aware on how to handle these since it can inadvertently damaged.

Click to expand...

+1

Glad you got it sorted :-D

Damn scary that these displays are that fragile.

Don't touch the edges?

I think I'm going to check the accidental damage policy and article limit in my house insurance!

philmed1008 said:

Apple has warned them that because it is so thin at the edges it is liable to break. Never turn the mac using the glass edge always get hold of the casing at the bottom or the stand to pivot the machine.

Click to expand...

justperry said:

Good it's back and complete.

Hmmm, then the design is flawed.

Click to expand...

Exactly. Every iMac I've owned up to my 2011 model I have turned and pivoted them by way of grabbing the edges of the screen. If the 2012 is flawed like that I will not be buying another iMac. I just don't believe that's the case because Apple will have a lot of broken screens. It's common practice to grab both sides of the screen to turn the machine around.

philmed1008 said:

What did I say that was so bizarre (unlike your post). Link below about iMac shipping with cracked screens and customers finding out when they unbox it.

http://www.digitaltrends.com/computing/apples-new-imacs-are-shipping-dead-or-with-broken-screens/

The technician who has seen the damage agree it was not impact? Or in every case a cracked piece of glass will ALWAYS be because of impact damage by the customer. It is 100% impossible for it to have a manuafacturing flaw etc.


----------



They are changing the screen. Ran diagnostics and all other aspects and the rest was fine. Said it was a 5 minute job on the old iMac. Now it is much tougher as it is laminated on instead of using magnets.

Only 5 more days before it is done. Can't wait as the old dell laptop is driving me nuts!

Click to expand...

The iMac photo from that article is from November, 2009. The story is old - by many years.

same happened to me

philmed1008, nice of apple they approved Your claim. Same cracked edge happened to me – I'm 100% sure there was no mechanical impact that could justify that kind of damage. An hour before i noticed the crack my friends came for supper and we were talking about how good lookin was the new iMac, apart from suffering from an awful backlight bleed – so This is already my second disappointment with the ne iMac's quality. Is this supposed to be the gorgeous, laminated, IPS screeen – "LED backlighting offers instant-on, uniform brightness with no waiting."? I dont think so, it's called Simulacrum and professor Jean Baudrillard devoted his life to describe this social theory.







BEWARE.

philmed1008 said:

looks exactly the same as mine and same circumstances. Apple need to urgently look into this. Hope it works out for you. Fingers are firmly crossed

Click to expand...

This could be a micro-fracture that eventually opened up, and could have been caused even during manufacture.

philmed1008 said:

Hi

This is my first post here as brand new mac user. I decided to purchase the new iMac. However not all has gone well, firstly I knocked it off the desk and shattered the screen on New years day. Insurance claim was processed and after an extra £200 excess I had a like for like replacement.

I have woken up this morning and gone to use it and noticed a thumb sized crack / chip on the right edge. I can categorically say that no collision or accidental damage was done this time to cause this damage.

Has anybody else experienced anything like this. I have an appointment with a genius in the store on Tuesday evening and am prepared to fight this very strongly as I am convinced there must have been a manufacturing defect in the glass. Pics are posted below. The side shot shows no damage at all to the casing.

Thanks everyone.

Click to expand...

My 2012 iMac has this nearly identical issue with it in the right side about 5-6 inches from the top. I live 2 1/2 hours from apple store. Called where I bought and they are giving me the run around. Any suggestions?

Imac cracked screen

It's a shame that most apple customers are very loyal to the apple brand, but get little or not enough support from apple in turn. Likewise, my 9 month old 27 inch imac screen developed a crack on the top right, about 3 inches down from the top. This was unexpectedly and from nowhere. Believe me, this was no accident of any description. As we know, these gadgets are not cheap by any means, therefore most of us treat them with extra care at all times.

As other writers have already stated repeatedly, apple customer service denied any responsibility and put the screen crack down to accidental damage. In the end, I was quoted just over £500 to replace the outer glass. What I have learnt from this experience is that there is no reward for loyalty with any of these brands (apple, samsung, etc). Personally, I will never buy another imac all-in-one. This design seem to be very prone to screen damages, don't know how. However, the Imac mini version plus the use of other screen brands seems to be a sensible option. I strongly sympathize with all those who may have gone through the 'screen crack' experience. Best wishes guys!!

philmed1008 said:

Reading round on these forums it looks like most people sadly are pretty cynical about stuff like this. It seems everyone immediately thinks people are lying. I am not, so I suppose it is my word against others.

The screen was intact at 10pm last night and not at 9am this morning. Nobody has thrown a ball at it, moved it or done anything to it in that time. Infact it is stored on a desk in a built in wardrobe with the doors shut. The only environmental effect on the iMac would have been a temperature drop in the night of about 10 degrees or so when the heating in the house is off. It is subzero here at the moment and the room it is in is quite cold as it is above a built in garage. Perhaps it was the bogeyman!

Click to expand...

What temperature was your house?