Quote:
Originally Posted by marc11
Wait what? You bought a blu-ray player with a bad firmware update and returned it for a new one, that you promptly updated to a known bad firmware and then kept it....for reasons unknown for 6 months to see if Samsung would magically fix it....and this has WHAT to do with the S4?
The S3 is fine, perfect actually, it doesn't need any updates or critical fixes, so yeah, attention goes to the newest device....and BTW Samsung did commit to bringing the latest JB to the S3.
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No, what I did was put up with audio being out of sync for months waiting for an update to be pushed out which never came. I eventually got sufficiently pissed off that I returned the player to the store who sent it to Samsung for repair. It came back 'repaired' by having another machine given to me which didn't have the latest firmware. As soon as I tried to play a recent disc, the disc refused to play because I needed a firmware update, the player downloaded the firmware and the sound went out of sync. So, the issue wasn't the hardware, it was the firmware and Samsung didn't see fit to fix it over a period of 6 months from when it was issued to the point at which I gave up and simply returned the player to the store with a letter saying I was rejecting it having given Samsung the chance to repair it and they failed. I don't know if any update ever came out that fixed it, and I don't care since I won't give Samsung any more money. I switched to a Panasonic player which has been flawless and is frankly much better built.
What does this have to do with the S3? Well, a company that drops support for software on an older model will do the same with other products in their range. I'm simply not going to give them the chance, and this isn't an isolated incidence. A colleague in my office has a Samsung TV which has a faulty PSU and because it is outside of their warranty, they don't want to know. It is a design issue and the TV won't turn on reliably as a result. I've told him to reject it (NZ law allows you to do so regardless of manufacturer guarantee if the product has a manufacturing fault and is still within a reasonable use window so a TV failing within three years of purchase fits that perfectly)
People are perfectly at liberty to continue to give Samsung their money and ignore those of us who have had bad experience with them. However, contrast my experience with Samsung versus my experience with Apple when I had a battery failure on my MacBook Pro after only 180 cycles. Apple happily replaced it even though the machine was over two years old, no questions. In addition, I continue to get updates to my iPhone 4 and another person in the office is running a 3GS which is working happily with iOS 6 too. I know that iOS 7 will likely run on my iPhone 4 and not on the 3GS but that is a pretty long support window for a phone.